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Jeremy Franklin Mitsubishi of Kansas City - Service Center

Kansas City, MO

4.4
246 Reviews
Call Service Center (816) 523-6900

246 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center

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June 24, 2025

Service was good but I was charged $30 more than the final cost on my receipt and no one has called me back to tell me why or refund my card for the extra cost. More

by hmhill0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
none of these people
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June 20, 2025

Very Dependable. .would Recommend them to My Family and Friend's I will keep coming Back. More

by joanmcintosh812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gal
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Jun 25, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Joanmcintosh812, we're glad you had such a wonderful experience with us! Thank you so much for the kind words and your continued support! We're honored to have earned your trust and truly appreciate your recommendation to family and friends. Knowing you’ll keep coming back means the world to us. We’re always here to provide dependable service and a great experience every time you visit!

June 20, 2025

They were speedy with my oil change the only issue was that they did not put back on my hubcap covers all the way so they flew off when on the highway. More

by nalu3669
Recommend Dealer
Yes
Report | Print
Jun 25, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Nalu3669, thank you; we appreciate your feedback! Thank you for bringing this to our attention, and we truly apologize for the inconvenience you experienced. While we're glad to hear that your oil change was completed quickly, we’re very sorry to hear about the issue with your hubcaps. That’s definitely not the level of service we aim to provide. Please reach out to us directly so we can make this right for you. Your satisfaction and safety are extremely important to us, and we’d appreciate the opportunity to resolve this promptly.

June 17, 2025

Wonderful work done on my car. New tires wipers and oil change all reasonable prices go see Cal More

by Love yall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal
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Jun 18, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Love Yall, we really appreciate your feedback! Thank you for the great review! We're so glad to hear you had a positive experience and that everything was taken care of at a fair price. Cal and the service team always aim to provide top-notch work and honest service. We appreciate your support and look forward to seeing you again!

June 14, 2025

Fast, courteous, friendly and took the time to patientlylisten to a long speech from the wife, thoroughly explained the services being done. A+++ More

by tharris10zen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name. :(
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Jun 18, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tharris10zen, we're glad you had such a wonderful experience with us! Thank you for the fantastic review! We're happy to hear our team provided fast, friendly, and patient service—and that everything was clearly explained. We know how important it is to feel heard and informed, and we’re glad we could deliver that experience. We truly appreciate your support and the A+++ rating!

June 03, 2025

Efficient in getting my part ordered for the recall scheduled. Also quick to get my desired scheduled time for repair. More

by HECKADON2K17
Recommend Dealer
Yes
Employees Worked With
I think it was Greg, he was working the day I arrived to have it replaced.
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Jun 10, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Heckadon2k17, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you, and have a fantastic day!

June 03, 2025

So as I was waiting for someone to help me with my deposit because I was not planning on paying anything I got followed around the building, followed to my car questioned on my insurance as I was work More

by CCANDIE09
Recommend Dealer
No
Employees Worked With
I don't even remember his name. All I know is first he was walking then he used a wheelchair to ride around from one desk to the other desk.
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Jun 10, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Ccandie09, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Our team is committed to assisting every customer with professionalism and respect, and we sincerely apologize if our efforts to provide support came across the wrong way. When it comes to finalizing details like insurance and deposits, we do our best to ensure everything is in order so the process goes smoothly. Please know that our intention was never to make you feel uncomfortable—only to help with your purchase and answer any questions you might have had. If you’d like to discuss your experience further, we’d appreciate the opportunity to make it right.

June 03, 2025

Everyone was friendly but not pushy type. They got us in an auto very quick and with nothing down. This was a Blessing for sure. Since funds are scarce for a lot.of people these days. So if y More

by phyllisyoung66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Phyllisyoung66, we're glad you had such a wonderful experience with us! Thank you so much for your thoughtful review! We're truly grateful you chose Jeremy Franklin Mitsubishi of Kansas City, and we're so glad to hear that our team made the process smooth, friendly, and pressure-free. It means a lot to us that we could help you secure reliable transportation with no money down, especially during times when every dollar counts. We're here to serve, and your recommendation is the highest compliment we could receive. Welcome to the Jeremy Franklin family!

May 29, 2025

Great dealership works with me from start to finish. Bend over backwards help me I thank jeremy franklin More

by cantrellbrian7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Cantrellbrian7, thank you for taking the time to leave a review for us at Jeremy Franklin Mitsubishi. We're happy we could meet your expectations! Thank you so much for the kind words! We’re thrilled to hear that our team was able to support you from start to finish and go the extra mile to help. It means a lot to us that you chose Jeremy Franklin Automotive, and we're grateful for the opportunity to earn your business. Enjoy your new vehicle!

May 24, 2025

Cal was great and had very good communication with me about car repairs and service so at check at there were no surprises. More

by jackishawinchester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jackishawinchester, we're happy to hear you had such a positive experience with our team! Thank you for the great review! We're glad to hear Cal provided clear and consistent communication throughout your service visit. Making sure there are no surprises at checkout is something we take seriously, and we're happy Cal delivered that level of care. We appreciate your trust in us and look forward to serving you again!

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