Jenkins Hyundai of Jacksonville

Great....until the end. My fiance and I were in this dealership on the evening of 4/25/19 and worked with Glen (Owen?) on turning the fiance's lease in. Ultimately we decided My fiance and I were in this dealership on the evening of 4/25/19 and worked with Glen (Owen?) on turning the fiance's lease in. Ultimately we decided to re-lease something new and turn in the old instead of purchasing it. Glen (we believe his last name was Owen) was the first person to greet us and worked with us throughout the whole process with superb customer service. We also interacted with Jean Tullus and Phil Barber, who were also very nice and worked with us on securing a payment within our budget. We were pleasantly surprised and satisfied with our experience until we sat down with the finance employee. We can't remember his name but I believe his first name was John. He was clearly irritated about something and it exuded from him. He was condescending to say the least and made a number of snide remarks that severely blemished the otherwise stellar experience we had. For example, since we were leasing another vehicle, we asked if we had to make the last remaining payment on the lease we were turning in and his answer was "well you signed a contract for 36 payments, what makes you think you wouldn't have to pay it". Fair enough, no one is disputing that, but we also know that a lot of times if you lease something again they'll pick up those last remaining payments (aka Pull-Ahead). He proceeded to say "Well I guess you should've thought of that when you were negotiating". These are responses that should've never left his mouth. His response should've been "You know, I am not entirely sure but let me go ask a sales manager about how we can help you with that today". That's all he had to say. As we were signing the paperwork we inadvertently missed a line where we were to initial, this clearly irritated him as he went on to say "Yea, you sign where it says signature and you initial where it says initial" in a tone that was dripping with condescension. This guy seriously needs to work on his customer service skills and ideally should be reprimanded harshly by his superiors. However, OVERALL this has the makings to be a great dealership. I would only suggest that we polish up on our customer service skills. It's hard, I get it. I work in customer service so I am well aware. Thanks again to Glen, he's a great salesman and was a great face for Hyundai and I look forward to our next visit. More

Excellent service The service was great I appreciate how lora showed me how professional and courteous she can be. Thank you for a great car as well as great conversati The service was great I appreciate how lora showed me how professional and courteous she can be. Thank you for a great car as well as great conversation and people. More

Beautiful place with great inventory We did some research online and decided to check out Jenkins Hyundai. We had a great buying experience there. The showroom was beautiful, our salesman We did some research online and decided to check out Jenkins Hyundai. We had a great buying experience there. The showroom was beautiful, our salesman, Keith, was great and the service department looked top notch. I will definitely be bringing my new car there when it's time to be serviced! I also was impressed that I was given a personal "class" on how all the "gadgets" worked on my new car along with all the safety features. Great buying experience! More

Excellent customer care in all aspect of the purchase there was no pressure however a lot of negotiations love my new car. Will recommend to my family and friends. in all aspect of the purchase there was no pressure however a lot of negotiations love my new car. Will recommend to my family and friends. More

Professional & Thorough I was very happy with my experience at Jenkins Hyundai. The sales manager, Keith Powell, was excellent. He was fair on price and very professional a I was very happy with my experience at Jenkins Hyundai. The sales manager, Keith Powell, was excellent. He was fair on price and very professional and thorough throughout the purchase process. Keith took a lot of time to thoroughly explain and demonstrate all the features on the car. He even went the extra mile and pre-set my safety and media settings. Very happy with my experience. More

DENNOVAN IS THE BEST!! Just wow!! Dennovan helped so much on getting me my dream car. He knew my financial aspects and all of my pros and cons for being so young and getting Just wow!! Dennovan helped so much on getting me my dream car. He knew my financial aspects and all of my pros and cons for being so young and getting into a new car but he made this so fast and easy. He worked with me on getting me exactly what I needed and I’m so thankful!! Dennovan, you’re the best! Come to Jenkins Hyundai, promise you won’t regret it! More

Smooth car buying experience I just purchased a new vehicle from Jenkins Hyundai. I had one of those negative equity scenarios, Don was very courteous and attentive , he helped me I just purchased a new vehicle from Jenkins Hyundai. I had one of those negative equity scenarios, Don was very courteous and attentive , he helped me making a decision and then they made the whole process so easy and smooth. Thank you guys! More

Loved my experience As soon as I met Dennovan I knew this dealership was different. With his help I found a better vehicle compared to the one I initially came in for. Fi As soon as I met Dennovan I knew this dealership was different. With his help I found a better vehicle compared to the one I initially came in for. Financing with Brittany was easy and she explained every signature. More

Brand New Tucson with Rosie I came in with several doubts but Rosie and the team figured out a way to make my dream car a reality. I’m so happy and pleased with tne deal. I could I came in with several doubts but Rosie and the team figured out a way to make my dream car a reality. I’m so happy and pleased with tne deal. I couldn’t have asked for a better salesWOMAN!! More

Keith is Awesome explained everything new lease Keith is awesome explained everything about the new car and lease Nice Dealership Convenient location Keith has a wonderful personality Friendly and p Keith is awesome explained everything about the new car and lease Nice Dealership Convenient location Keith has a wonderful personality Friendly and professional Made us feel at ease More