James Wood AutoPark - Service Center

I requested tires rotation and it was not done, personnel had to do it after I arrived and to wait more than half hour had to do it after I arrived and to wait more than half hour More

Always get great service from James Wood. Really good people. Service Advisor Mike Belew takes great care of my 23 Chevy Traverse, and Shop Foreman Robert Cook looks after my vehicle as we Really good people. Service Advisor Mike Belew takes great care of my 23 Chevy Traverse, and Shop Foreman Robert Cook looks after my vehicle as well. Thanks for another great service experience! More

Our experience has been top notch. The service was performed very well and professionally. We are very pleased with the service we have received from James Wood. The service was performed very well and professionally. We are very pleased with the service we have received from James Wood. More

very clean facility, friendly staff, always keep you informed about service progress, service questions are answered in a non-technical manner. I HAVE NEVER HAD A PROBLEM. SO I KEEP BUYING FROM JAMES W informed about service progress, service questions are answered in a non-technical manner. I HAVE NEVER HAD A PROBLEM. SO I KEEP BUYING FROM JAMES WOOD. More

The service reps are not doing their job. The mechanics marked my battery as bad. Both Air filters was marked bad. Wipers were marked as bad. Not a word was said to me about it. Got hom The mechanics marked my battery as bad. Both Air filters was marked bad. Wipers were marked as bad. Not a word was said to me about it. Got home reviewed my paperwork to my surprise. I called and asked about my battery and why nothing was brought to my attention while at the service department. Was told that he was busy working in the back. In fact, he was sitting at his desk talking to a young girl who works at the dealership. I checked my air filter at home and it was not in bad shape. It was a little dirty. But I changed it anyway since I opened up the air box. It only had 16k miles on it. I have no faith in your service department. I complained about the same issue before only to be told that it won't happen again. I also had a occurrence of a total misdiagnosed issue. Was told that a baffle in my muffler was causing noise on the exhaust. I was told that fix was a $600 muffler. I went to a muffler shop and they immediately called out that the flapper valve was causing the noise. And they showed me. They grabbed the spring on the valve and the noise stopped. I have given enough chances put your service department is completely untrustworthy via incompetence or just ripping people off. I will not ever come back to your dealership and will be letting people know about your service department is doing. This is horrible. More

Pleasure dealing with James wood Cadillac. Car was picked up on scheduled time and service advisor Taylor Adam’s kept me informed of status of repair. Car was returned by very courteous young Car was picked up on scheduled time and service advisor Taylor Adam’s kept me informed of status of repair. Car was returned by very courteous young man in new car condition. Super service! More

Never communicated that the recall service I scheduled would take over 4 hours. Neither at the time of scheduling nor when I told the service representative that I was staying. When I checked on my car at would take over 4 hours. Neither at the time of scheduling nor when I told the service representative that I was staying. When I checked on my car at the 2 hour mark, they were annoyed with ME and said I would just have to reschedule for a date more convenient with me. I don’t know anyone that has time to sit at a dealership for 4+ hours for a recall. More

They wanted to charge me $350 to replace a windshield spray nozzle that cost $16 spray nozzle that cost $16 More

Mike did an awesome job explaining the work and keeping us updated, all the way through completion. us updated, all the way through completion. More

GMC Sierra AT4 truck service. Samantha-service advisor- extremely professional. Received text message on the service progress. Fast service. Very happy. Complimentary wash. Nice t Samantha-service advisor- extremely professional. Received text message on the service progress. Fast service. Very happy. Complimentary wash. Nice touch! More