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James Wood AutoPark - Service Center
Denton, TX
2,689 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,689 Reviews of James Wood AutoPark - Service Center
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June 09, 2025
The repair for water leak was misdiagnosed. The water was not coming from the AC system. It rained last night and there was water on the passenger floor mat again. This is the same thing that The water was not coming from the AC system. It rained last night and there was water on the passenger floor mat again. This is the same thing that was happening before I bought it in 3 weeks ago. I suspect the drain on the right lower corner of the front windshield is plugged and needs to be cleaned out. It cost me $500 for the incorrect repair. I would like the correct repair to be performed at no additional cost to me. I called twice and left voice messages. Also texted. So far no replies 3 hours later. Additionally regarding my May service. I was quoted $1200 but when I picked the car up it was over $1500 with no explanation as to why I was charged $300 more. More
by MITCHBRINKMAN
Verified CustomerEmployees Worked With
June 08, 2025
Jarrett Abel was very professional. Mechanic dropped the ball. One of items to fix was low tire pressure indicator. Mechanic said didnt fix because wasnt working when brought in -DA! Ca Mechanic dropped the ball. One of items to fix was low tire pressure indicator. Mechanic said didnt fix because wasnt working when brought in -DA! Car tag on front of vehicle was bent outwards after wash. When I paid my bill the girl had to yell at one of several guys leaning against the wall to please get my vehicle. My family has bought 4 new vehicles over the past 14 years from James Wood. Might be looking to go elsewhere for next purchase. More
by Jeff Penny
Employees Worked With
June 08, 2025
Everyone in the service department was wonderful. They help the process go smoothly and everything was completed in a timely manner. They help the process go smoothly and everything was completed in a timely manner. More
by JJisabell74
Employees Worked With
June 07, 2025
Spur of the moment need for oil change was addressed within an hour. Quick and efficient staff within an hour. Quick and efficient staff More
by RSRED18
June 07, 2025
Excellent care and prompt service. Their waiting room and show room are very clean. Their staff are top notch, polite and caring. The few times I've had my Lyriq serviced it was servic Their waiting room and show room are very clean. Their staff are top notch, polite and caring. The few times I've had my Lyriq serviced it was serviced correctly the first time and always returned very clean. I'm a happy camper. More
by Helen10
June 07, 2025
Jesse was great help through out the whole process and very thankful for allis help very thankful for allis help More
by jdeleon4
Employees Worked With
June 07, 2025
Thankfully my vehicle is repaired and AC is working well. However it took 2 visits which amounted to more labor costs . Overall the people at James Wood are helpful, courteous and do their job well However it took 2 visits which amounted to more labor costs . Overall the people at James Wood are helpful, courteous and do their job well More
by Lindavis
Employees Worked With
June 07, 2025
Service consultant Jared Laska is who I want for me and my Cadillac! I feel it’s very important to have a service consultant who will get to know me my driving habits and my Cadillac. My plans are to purch my Cadillac! I feel it’s very important to have a service consultant who will get to know me my driving habits and my Cadillac. My plans are to purchase my next Cadillac at James Wood at this along with possibly a GM diesel truck. More
by WM1283
Employees Worked With
June 06, 2025
Easy process. Communication was good. Process was easy. For being in a vehicle into the shop, the experience was good. Communication was good. Process was easy. For being in a vehicle into the shop, the experience was good. More
by cole.proctor1
Employees Worked With
June 06, 2025
Jarrett was very helpful in getting me an appointment that fit my schedule. Work was completed promptly. that fit my schedule. Work was completed promptly. More
by lusingert
Employees Worked With
