James Wood AutoPark

I drove my daughters car to the dealership. I told the service advisor some issues and she said it might be the battery. Service department had my daughters car for 16 hours. Couldn't get passe I told the service advisor some issues and she said it might be the battery. Service department had my daughters car for 16 hours. Couldn't get passed the low battery voltage code to diagnose other problems. So, I spoke with a service advisor supervisor and he checked his computer for details. The supervisor said I had to purchase a $255 GM (only) battery +tax+install... before the tech can finish the diagnostic. I told the supervisor what I was experiencing and he thought it might be the battery as well. I told the supervisor that I didn't understand why it took 16 hours by professional techs that you and the other service advisor lady diagnosed in 30 seconds, to only be a battery issue. I told the service people, thank you for your help, but I will purchase and install the battery that is rated for the car and the weather in my location. I paid the diagnostic fee and left. I rated this dealership 1 star because a zero star wasn't an option. I will never go back to that dealership. More

rebuild my transmission 4 times cannot fix it right. still have wobbling,vibration, kicking, slipping. should have gave me a new trans and converter it cover under my warranty but have not and will get still have wobbling,vibration, kicking, slipping. should have gave me a new trans and converter it cover under my warranty but have not and will get in touch with owner son More

This is our 3rd vehicle we have bought from James Wood and Rudy since 2017. The service is unbeatable! Rudy listens to what we want and doesn't try to steer us to something different because it's more e and Rudy since 2017. The service is unbeatable! Rudy listens to what we want and doesn't try to steer us to something different because it's more expensive or what we want isn't available. He provides options on getting what we want. He also has never pressured us into feeling like we had to buy from him. More

Great experience here with everyone from start to finish! Was treated like family. This is my second vehicle to purchase here and I will always be back! Was treated like family. This is my second vehicle to purchase here and I will always be back! More

I love the service provided and knowledge shared by sales and service. Very friendly people there. and service. Very friendly people there. More

Polite,nice,they try to fix whatever you have wrong or that needs to be maintained as effectively and quick as possible that needs to be maintained as effectively and quick as possible More

Pulled in dropped car off. Went back at lunch and picked it up. Great work. Went back at lunch and picked it up. Great work. More

Your service department is always been Willing to go above and beyond the call for me. Every single maintenance visit I have made there above and beyond the call for me. Every single maintenance visit I have made there More

Recently switched from another local Cadillac dealer. Smaller dealer, folks seem very friendly, didn’t feel like a number. I ordered new car through them based on service and sales experience Smaller dealer, folks seem very friendly, didn’t feel like a number. I ordered new car through them based on service and sales experience More

I purchased a package where I bought the vehicle which covered oil changes and was told it was good at any dealer. The service advisor couldn’t find a record of a warranty so I paid for the service. covered oil changes and was told it was good at any dealer. The service advisor couldn’t find a record of a warranty so I paid for the service. More