James Wood AutoPark

James Wood AutoPark responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience at James Wood Chevrolet Denton. Our team takes pride in providing professional and informative service, and we’re glad your service writer kept you updated throughout the process. We appreciate your kind words and hope to assist you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

James Wood AutoPark responded

Thank you so much for your kind words! We’re thrilled to hear that you had a pleasant service experience at James Wood Chevrolet Denton. Our team strives to provide fast and friendly service, and your feedback means a lot to us. We look forward to welcoming you back for your next visit! Sincerely, James Wood AutoPark Management | 940-591-9663

James Wood AutoPark responded

Thank you for your feedback regarding your experience at James Wood Chevrolet Denton. We're glad to hear that our service department, especially Jared, provided you with great assistance in getting your battery replaced on your 2019 Jeep Cherokee Trailhawk. We appreciate your understanding about the time it took and will use your comments to enhance our service efficiency. If you have further concerns regarding your interaction with the pre-owned department, please feel free to reach out. We value your insights and look forward to serving you better in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

BONES responded

I tried previously to respond to you (Privately) over my issue with your pre-owned department; your "Management" either just ignored it, or you simply overlooked it. Since that didn't work, I will leave this reply on the public forum. Maybe that will serve to illicit a more comprehensive response! When I purchased my 2019 Jeep Cherokee Trailhawk last month from your pre-owned department, I inquired of the sales person (Melanie) if everything was operable. I was led to believe it was. Within the first 24 hours, I discovered - along with the faulty battery - the GPS Nav, Compass, Temperature readout and the Auto Update on the Clock were malfunctioning as well (all interrelated faults, BTW). I attempted to have this discrepancy adjusted in whatever manner y'all would agree. HOWEVER, according to Melanie's texts, -other than the battery - there would be NO adjustments made, due to the fact that the sale was an AS IS-NO WARRANTY transaction, AND - paraphrasing her words- ..."since the CarPlay function of the radio unit is still operable, you can use your iPhone maps to navigate, and my manager will not agree to what you have proposed concerning the radio replacement"..... I can appreciate that, BUT that was entirely NOT the point! When I was told that everything worked, only to discover it did not, I feel I was flat out lied to (a practice -coincidentally- not generally unfamiliar to used car sales staff)!! Even though I like the vehicle very much, had I been made aware of these discrepancies, I would either have negotiated a far more reasonable price, or I would not have made the purchase at all!! My response to you before- Privately- merely asked that you at least consider compensating me for HALF the cost of replacing the faulty NAV radio... at a considerable discount from a factory new unit (totaling approximately $1300-1500, installed, VS a factory new radio at approximately $3000 installed!!) I felt that a $650-$750 refund from you would have been a fair and honorable settlement. Your Management failed to even respond to that offer, so I can only assume you really do NOT care whether your customers are satisfied, nor do you truly 'value my insights', as you stated in your previous response. (You already have my money, so CAVEAT EMPTOR!!) Therefore, my opinions and expectations of James Woods Auto Park remains as disappointing as before. (NOTE: I have procured a replacement for the faulty radio unit, and am preparing to have it installed and activated, simply because I WANT an operable GPS unit, which has GLOBAL coverage, as opposed to CELL service coverage, which is still spotty (at best) in several locations that I wish to travel with this vehicle)! IF you truly desire to discuss it further, please feel free to call my cell phone. I'm sure you have it on file somewhere!! Otherwise, this is the last correspondence I suspect I'll have with you people..... EVER!!

James Wood AutoPark responded

Thank you for your wonderful review! We truly appreciate your kind words about our team at James Wood Chevrolet Denton. It’s great to hear that you felt comfortable and valued during your experience with us. We strive to make every visit enjoyable, and your feedback reaffirms our efforts. We look forward to seeing you again! Sincerely, James Wood AutoPark Management | 940-591-9663

James Wood AutoPark responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience purchasing your new truck at James Wood Chevrolet Denton. Wendi is indeed a valuable member of our team who always strives to provide exceptional service. We appreciate you making the long trip to see us and look forward to serving you for many years to come. Safe travels, and we can’t wait to see you again! Sincerely, James Wood AutoPark Management | 940-591-9663

James Wood AutoPark responded

Thank you for sharing your experience with us. We understand how frustrating it can be to wait longer than expected for your alignment service at James Wood Chevrolet Denton. We appreciate your feedback regarding the lack of updates during your visit. It's important for us to maintain clear communication with our customers. If you would like to discuss this further or if there's anything we can do to address your concerns, please feel free to reach out to us. We value your business and hope to provide you with a better experience in the future. Sincerely, James Wood AutoPark Management | 940-591-9663

James Wood AutoPark responded

Thank you for your wonderful review! We're thrilled to hear that you received great service from start to finish at James Wood Chevrolet Denton, even on a busy day. Our team strives to provide excellent communication, and it's great to know that the service advisor was able to connect with you via text. We appreciate your feedback and hope to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

James Wood AutoPark responded

Thank you for your wonderful review! We're thrilled to hear that you had a quick and painless experience at James Wood Chevrolet Denton. Bryan is indeed an excellent team member, and we're glad he could assist you. We appreciate your recommendation and hope to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

James Wood AutoPark responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our service department at James Wood Chevrolet Denton. It’s great to know that Taylor provided you with responsive support and guidance throughout the process with your Cadillac. We truly appreciate your recognition of our team’s efforts. Thank you for choosing us, and we look forward to assisting you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

James Wood AutoPark responded

Thank you for your wonderful review! We're thrilled to hear that you consistently receive great service at James Wood Chevrolet Denton and that our team keeps you updated on your car's progress. We truly appreciate your support and look forward to serving you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663