Jack Ingram Nissan

Jack Ingram Nissan's staff is friendly, knowledgable and professional. We drove all the way from Irvington, Al to Montgomery ( a 2 &1/2 hour drive) and got two great deals. Our salesperson, Carlos Harpe and professional. We drove all the way from Irvington, Al to Montgomery ( a 2 &1/2 hour drive) and got two great deals. Our salesperson, Carlos Harper, was absolutely WONDERFUL. We test drove every vehicle that we were interested in and he never lost patience. He was just as excited as we were to be purchasing two 2014 Nissans. We have always loved Nissan and have owned an Armada as well as a Titan. We would recommend this dealership to everyone. Our buying experience was impeccable and well worth the drive! We will purchase from here again with Carlos Harper!!! More

Cory did an excellent job helping me get into my new 2014 Nissan pathfinder. I told him what I was looking for and he made it happen. Nissan pathfinder. I told him what I was looking for and he made it happen. More

Great salesman. Cory was very honest and willing to work with me. I was very pleased with his professionalism and would recommend people to him. with me. I was very pleased with his professionalism and would recommend people to him. More

My experience with this dealership was very great. Soon as i walked in, i had a salesman to help me find a vehicle. The process didn't take long either. They are very friendly people to talk to. Overall i as i walked in, i had a salesman to help me find a vehicle. The process didn't take long either. They are very friendly people to talk to. Overall i would recommend this dealership to anyone who is looking for a new vehicle that does not have you sitting there all day. More

Gina was very friendly and helpful. I traded in my vehicle and purchased a new one and the whole process was completed in less than 2 hours. Thank you Gina for your awesome customer service. I recomme vehicle and purchased a new one and the whole process was completed in less than 2 hours. Thank you Gina for your awesome customer service. I recommend Jack Ingram Nissan and defiantly recommend Gina! More

The best car buying experience ever! The service provided by Ms. Gina Grier and the Finance Department was exceptional. Ms. Grier was very attentive to all of my needs. She is very knowledgeable, provided by Ms. Gina Grier and the Finance Department was exceptional. Ms. Grier was very attentive to all of my needs. She is very knowledgeable, patient and kind. It was a pleasure doing business with Ms. Grier and Jack Ingram Motors. More

I was in the market for a new car for work. The sales team at John Ingram were extremely helpful and friendly. I got the vehicle I wanted at an awesome price. My sales representative, Carlos, was great. team at John Ingram were extremely helpful and friendly. I got the vehicle I wanted at an awesome price. My sales representative, Carlos, was great. More

Our experience with Jonathan Greene was exceptional. We purchased a new vehicle last week and I feel this was the easiest vehicle purchase we have ever done. Jonathan was truly great we did not feel pres purchased a new vehicle last week and I feel this was the easiest vehicle purchase we have ever done. Jonathan was truly great we did not feel pressured at all the entire process everything went extremely smooth. I would recommend Jack Ingram to everyone looking to purchase a vehicle. More

My rating at Jack Ingram Nissan was wonderful. Henry Spears is a very dedicated and interested in his customers stratification. Thank you a lot Henry. Wonderful JOB!!! Lee and Sondra Jenkins Spears is a very dedicated and interested in his customers stratification. Thank you a lot Henry. Wonderful JOB!!! Lee and Sondra Jenkins More

UPDATE 10/22/2013: Like an old married couple, we UPDATE 10/22/2013: Like an old married couple, we fought, argued, and eventually made up. I'm glad to report and update this review to reflect the UPDATE 10/22/2013: Like an old married couple, we fought, argued, and eventually made up. I'm glad to report and update this review to reflect the efforts by Jack Ingram to reach out to me regarding my issue. We came to an agreeable resolution and I am satisfied with the outcome. I'm glad that I won't need to find a new place to have my vehicle serviced. While there were mistakes made, I am beyond impressed by the efforts that Jack Ingram went to to make things right by me. I can continue to recommend them without hesitation. ************************************************************************************************************************************************************************************ ORIGINAL REVIEW 9/27/2013: Sadly, after attempting to resolve my issue directly with the service manager and not being able to, I can no longer recommend Jack Ingram. On 9/27/2013 I took my 2010 Nissan Altima in for a simple oil change. While sitting in the service area I witnessed a service technician recklessly drive my vehicle into a service bay. Due to his carelessness he struck the vehicle lift with my right front tire causing irreparable damage, ultimately requiring the tire to be replaced. Fine so far, right? Ok, upon taking possession of my vehicle and driving it a short distance, I noticed that the vehicle now pulled to one side, obviously favoring the new tire. I returned to the dealership and argued with the service manager at length on why I felt I should have been provided two new tires even though they only damaged one. He disagreed and we were not able to come to a mutual resolution. I'll detail to you why I believe I should have received two new tires instead of only one and let you decide who was in the right. 1. The industry wide practice is to replace tires in pairs if all 4 are not being replaced at the same time. 2. My Nissan owner's manual and maintenance booklet also advise this is the accepted practice. 3. Having one new tire and three worn tires substantially changed the way my vehicle drives and handles. The service manager argued that while not the industry practice, replacing only one new tire poses no safety risk, irrespective of the best practices noted in Nissan's documentation. Furthermore, Richardson said I should be happy that I got a new tire, he could have given me a used tire from out back. The tires on my car are 3 years old and have 32K miles on them with 6/32 of tread left. To hear them tell it you'd believe I drove in there with four bald tires. This are the original tires that came on the car. In the grand scheme of things, this boils down to one thing: the cost of a new tire. Given the industry wide practice of replacing tires in pairs, I felt I was entitled to a second tire at no expense. Let me be clear: I am well and able to pay for a new tire or even a set of new tires. I was not trying to get something for nothing or trying to take advantage os the situation. What should have been a routine service visit resulted in me leaving with a car that has mismatched tires when I went in with a matched set, albeit worn according to RIchardson. He seems to believe I'm in a better position now than I was before which is simply not true. All I wanted was to have two matching tires instead of having one new one and one older one on the front of my car. Richardson felt that I would be unjustly enriched if he gave me a second tire. He felt that one new tire put me at or in a better position than I was before they damaged my tire. I bought this car brand new from Jack Ingram and have had it serviced there for the 3 years I have owned it. I was considering trading in my 2010 Altima for a 2013 model but I can now say that is no longer a consideration. A $135 tire is minuscule to me and Jack Ingram in the grander scheme of things. Loyalty should have been the deciding factor and Jack Ingram decided that a $135 tire was more valuable to them than the repeat business and loyalty of a customer. While I'm certain that for every customer they lose they gain many more, I don't feel the treatment I received today was representative of the service they say they strive to provide. I'm sure in a few weeks I'll receive a survey from Nissan USA, as I typically do whenever I have visited the dealership, but this time I will have to give them the review they rightfully deserve. More