Indy Honda
Indianapolis, IN
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2,146 Reviews of Indy Honda
As a customer service professional with over 10 years of experience as a front line employee for various corporations, I’ve seen some of the best and worst interactions with customers that can make or break experience as a front line employee for various corporations, I’ve seen some of the best and worst interactions with customers that can make or break a business relationship. Prior to stopping by Indy Honda, I traversed the South-side of Indy, hoping to find a reliable car after my life was upended by a car accident that left me in a financial gutter and emotional wreckage. After a series of negative interactions at two prior dealerships back to back in the span of 2 hours, I lost confidence in car shopping and I feared setting foot in another showroom. However, my confidence quickly restored the moment I met Lamont who greeted me with a smile and warmth imbued with a ray of sunshine. Not once did he make me feel undervalued as a customer and it was within that moment, I knew that I could do business with him. Breath-taking is the only word that I can use to describe his level of professionalism, patience, understanding and empathy. He answered all my questions from the moment I set foot on the premises until the grayness of the evening skies could be seen through the windshield of the Honda that I financed. A crisis was turned into an opportunity and his business acumen is an asset to Indy Honda. I will be referring my co-workers to him or anyone who is interested in buying a car. Clearly, he represents the Honda brand and I highly recommended Lamont as your future salesman at Indy Honda. I'm already excited about bringing my car into Indy Honda for oil changes and maintenance visits because Lamont has left a positive impression that resulted in me now becoming a lifelong Honda customer. More
Brand new 2022 Ridgeline bought at a different dealership. With 100 miles on the truck a lower windshield facia plastic panel was missing so I stopped in to have a new panel ordered. I had to conv dealership. With 100 miles on the truck a lower windshield facia plastic panel was missing so I stopped in to have a new panel ordered. I had to convince the service department that it was covered by warranty because it was a week old. The service tech said I should take it back to where I bought it. Finally convinced him that was irrelevant. Ordered the $7 item and was told it'd take 3 days to come in and they'd call me. A week and half later I stopped in and was told it'd been in for over a week and they had no idea why I wasn't called. Picked up the part and no one offered to install it for me. I won't be back. Shame since I've bought many Honda's from this dealership. I don't know what's changed but it's an awful place to shop. I bought the Ridgeline elsewhere (same truck - same model) for $7,300 less than what this dealer quoted. More
They never gave me the actual working on what would be my monthly expense if I was to purchase the Car instead of leasing it . I Think as a Customer I have the right to know the working for both the options monthly expense if I was to purchase the Car instead of leasing it . I Think as a Customer I have the right to know the working for both the options Lease Vs Purchase. The reason given to me was that if we are doing a lease option we cannot give you the working on purchase option. The other thing is on the Ziebart protection package --It should be Customers choice whether he needs that or not More
Quick, reliable, and professional. I do miss the free car washes I used to get when I'd bring my car in to be serviced several years ago. I do miss the free car washes I used to get when I'd bring my car in to be serviced several years ago. More
Mr. Hall was patient with my indecisiveness and never-ending questions the entire time and even talked me through the pros and cons of the vehicles I was interested in so that I could make the best never-ending questions the entire time and even talked me through the pros and cons of the vehicles I was interested in so that I could make the best decision for me and what I needed! As always, an outstanding transaction with Indy Honda! More
Nicholas was very professional and communicated the production and delivery timeline for my CRV. He was helpful in the financial arrangements and communicating with me after sale and delivery. production and delivery timeline for my CRV. He was helpful in the financial arrangements and communicating with me after sale and delivery. More
This dealership does not want to help with an issue we have with our 2022 odyssey. They say they will call us and one month later, still nothing. We call and leave messages and no call back. Went in to th have with our 2022 odyssey. They say they will call us and one month later, still nothing. We call and leave messages and no call back. Went in to the dealership to speak with manager. Still sent us away saying they will call us. Have not heard a word. More