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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
757 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

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Showing 757 reviews

September 15, 2024

very attentive and timely service, addressed and repaired points of concern in regards of issues with vehicle More

by M2MCASTILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that our team provided attentive and timely service while addressing and repairing your vehicle's concerns. Your satisfaction is important to us, and we’re happy we could resolve the issues. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

September 13, 2024

Professional and efficient service! ! I was from out of State and needed a tire replacement. I was treated the way a regular customer wants to be treated. More

by JFPIZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re so glad we could assist you promptly and efficiently, even though you were from out of state. It’s our goal to treat every customer, whether local or visiting, with the same level of care and respect. We appreciate your trust and hope to welcome you back anytime you're in the area! Safe travels! Best Wishes, INFINITI Of Orland Park

September 12, 2024

I truly enjoy the experience at Ziegler. Customer Service makes you feel welcome and treat you with great respect. I will always bring my QX80 Infiniti truck to this dealership. We as consum More

by LAFOXPOFOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We’re delighted to hear that you enjoy your experience with us and appreciate the welcoming and respectful service from our team. We’re especially glad that LaToya Tenton and the staff made a positive impression. Your feedback means a lot to us, and we’re excited to continue serving you and your QX80 Infiniti truck. Thank you for your support! Best wishes, INFINITI Of Orland Park

September 11, 2024

The staff there are very attentive and absolutely willing to supply the best service . I have all intentions on coming back here for continuance of service. Thank You. More

by RLJLRJ1434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We’re glad to hear that our staff was attentive and provided you with the best service. We appreciate your intention to return for continued service and look forward to seeing you again. Thank you for choosing us! Best wishes, INFINITI Of Orland Park

September 11, 2024

I scheduled my appointment following receipt of an email coupon. When I checked in, I relayed this information to Ms Griswold and was assured I'd be taken care of. The coupon was not reflected on my bill. More

by KYW829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Griswold
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing this to our attention. We're truly sorry to hear about your experience and for the inconvenience you've faced. This is not the level of service we strive to provide, and we understand your frustration. Please know that we take your feedback seriously, and we would like to resolve this matter promptly. Our service manager will personally look into this and ensure you receive the appropriate assistance, including honoring your coupon. We appreciate your patience and hope to make things right. Best Wishes, INFINITI Of Orland Park

September 10, 2024

I never had any issues with them for the 5 years I’ve been coming More

by LILMOMMY37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JP Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your loyalty over the past five years! We’re thrilled to hear that you've consistently had positive experiences with us. Your trust and satisfaction mean a lot to our team. If there's ever anything you need, please don't hesitate to let us know. We look forward to continuing to provide you with excellent service! Best Wishes, INFINITI Of Orland Park

September 10, 2024

Very good and quick service went over the suggested maintenance that my vehicle will need More

by SLEAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear you had a great experience with our service team. It's always our goal to provide quick and thorough service while keeping you informed about your vehicle's maintenance needs. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

September 09, 2024

Kerrie was so helpful and kept us updated with the status of our car. Also other staff members were very kind and always made sure we’re being taking care of More

by GHANNAM01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re delighted to hear that Kerrie and the rest of our team were able to provide you with excellent service and keep you updated on your car’s status. It's our priority to ensure that all our customers feel well taken care of during their visit. If there's anything else we can do for you, please let us know. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

September 09, 2024

The staff were very professional and polite. They kept me updated on the service of my vehicle. More

by IVANA.TATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re pleased to hear that our staff’s professionalism and communication met your expectations. Keeping our customers informed and comfortable throughout the service process is important to us. If you have any further feedback or need assistance, feel free to reach out. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

September 08, 2024

Latoya was fantastic, kept in touch with me on the status etc. Loved her. Service team did a great job! More

by CCORNING50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re delighted to hear that Latoya provided fantastic service and kept you well-informed throughout the process. We're glad you loved working with her, and we’ll be sure to pass along your kind words to her and the rest of the service team. If there's anything else we can assist you with, please let us know. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

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