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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
758 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 758 reviews

September 01, 2024

Excellent service very respectapake very polite And in greatly appreciated will do business again thx for the great service More

by yayasin2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Sarhan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re delighted to hear that you found our service excellent, respectful, and polite. We greatly appreciate your feedback and look forward to doing business with you again. Thanks for choosing us! Best wishes, INFINITI Of Orland Park

August 30, 2024

Nut-Road Wheel locks purchased on 11/15/23 were removed from my tires during an oil change 5 months ago. I called to inquire and was told to bring vehicle to service. On 8/13/24 I asked the service depa More

by CLAUDIAHJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Blunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Mikuzis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marquie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Coster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vosler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Badillo, Terry Lewis
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for bringing this to our attention, and we apologize for the inconvenience you’ve experienced. We’re sorry to hear about the issue with your wheel locks and the lack of follow-up from our team. Your satisfaction is important to us, and we want to resolve this promptly. Please contact us directly at 708-403-4700 to address this issue and set up an appointment for the missing wheels locks. Best Wishes, INFINITI Of Orland Park

August 30, 2024

Nice and very quick turnaround. Kept me informed throughout the whole process. My go to dealer for service More

by RafalB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re thrilled to hear that you had a quick turnaround and that we kept you informed throughout the process. We’re honored to be your go-to dealer for service and look forward to continuing to provide you with excellent service in the future. Best wishes, INFINITI Of Orland Park

August 29, 2024

Good service. Quick service and very courteous personal. I am very satisfied with my treatment. More

by KLDORRIS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Blunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Coster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mimi Nofal, Sebastian Badillo, Terry Lewis
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re pleased to hear that you received quick and courteous service and that you’re very satisfied with your treatment. We appreciate your kind words and look forward to continuing to provide you with excellent service in the future. Best wishes, INFINITI Of Orland Park

August 29, 2024

La Toya provided a very attentive and professional service. She kept me informed of my car service through text. I was happy with her service and impressed to receive a text and email showing the serv More

by ANGIESANJUAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re delighted to hear that La Toya provided you with attentive and professional service. It’s great to know that you appreciated the updates through text and the detailed service report via text and email. We’re glad we could keep you informed and meet your expectations. We look forward to assisting you again in the future! Best wishes, INFINITI Of Orland Park

August 28, 2024

Christine was professional, attentive and responsive. My vehicle was services quickly and efficiently. Service is a primary driver in my choice of auto. More

by ACCTGCONCEPTS
Recommend Dealer
Yes
Employees Worked With
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re delighted to hear that Christine provided you with professional, attentive, and responsive service. It’s great to know that your vehicle was serviced quickly and efficiently. We understand that service is a key factor in your choice of auto, and we’re glad to have met your expectations. We look forward to serving you again! Best wishes, INFINITI Of Orland Park

August 27, 2024

The service in the Orland Park location is always exceptional. I continue to come back because I trust the staff to do a great job every time! More

by SHERRYMALLIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We’re thrilled to hear that you consistently have an exceptional experience at our Orland Park location and that you trust our staff to provide great service every time. Your continued support means a lot to us, and we look forward to serving you in the future! Best wishes, INFINITI of Orland Park

August 26, 2024

the price of a serpentine belt was to high! $359.00 and I had grease on my floor mat when porter delivered my vehicle 😡 More

by ACE.OG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback. We’re sorry to hear that you found the price of the serpentine belt higher than expected and that you had an issue with grease on your floor mat. We strive to provide transparent pricing and high-quality service, and we regret that we fell short in this instance. Please contact us directly so we can address your concerns and work towards a resolution. We appreciate your feedback and will take it into account to improve our services. Best wishes, INFINITI Of Orland Park

August 24, 2024

Excellent customer service! ! You won’t be disappointed in price and professional service. 100 % satisfaction More

by ALLIEABBY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic feedback! We’re delighted to hear that you experienced excellent customer service and found our pricing and professionalism to your satisfaction. We aim for 100% satisfaction, and we’re thrilled that we met your expectations. We look forward to serving you again! Best wishes, INFINITI Of Orland Park

August 19, 2024

It was easy to make an appointment for service. The staff provided a professional service keeping me informed about my car service. The waiting area is comfortable to the clients waiting for their More

by ANGIESANJUAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

INFINITI Of Orland Park responded

Thank you for your positive feedback! We’re pleased to hear that scheduling your service appointment was straightforward and that our staff provided professional service while keeping you well-informed. We’re also glad you found our waiting area comfortable. Your satisfaction is important to us, and we look forward to serving you again. Best Wishes, INFINITI Of Orland Park

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