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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
902 Reviews
Contact Dealership

8751 W 159th St

Orland Park, IL

60462

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Showing 902 reviews

June 14, 2025

I've been a customer for many many years and the team here is top notch More

by daveh4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hassan Yasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 12, 2025

Michael’s great service since 2014 is why I’ve been a loyal customer all these years. Michael is in my personal Hall of Fame for great service! Keep up the good work! All the best! Charles More

by CCATJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

INFINITI Of Orland Park responded

Thank you so much, Charles, for your amazing 5-star review! We're honored Michael has earned a spot in your personal Hall of Fame for great service. Your loyalty since 2014 means the world to us. We'll be sure to share your kind words with Michael — he’ll be thrilled! All the best to you as well! Best Wishes, INFINITI Of Orland Park

June 10, 2025

After the sale update… the 2024 QX80 didn’t get delivered on time. I had to drive 2.5 hours to meet the delivery driver so my wife and I would not miss a full day of our anniversary vacation. The vehicle l More

by Dwalleyeguy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony Paramo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marquie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kane Balcaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

INFINITI Of Orland Park responded

We’re very sorry to hear about the delays and issues surrounding your QX80 delivery and the lack of follow-through on our end. This isn’t the experience we aim to provide, and we understand your frustration. We’ll look into the $200 check and ensure you receive an update right away. Best Wishes, INFINITI Of Orland Park

June 09, 2025

LaToya is outstanding! Very knowledgeable about Infiniti products and service. Excellent people skills. Very trustworthy too. More

by LBOVIA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're lucky to have LaToya on our team—her knowledge, professionalism, and care truly make a difference. We'll be sure to share your kind words with her! Best Wishes, INFINITI Of Orland Park

June 08, 2025

Very friendly, time accommodation is great facilities top of the line. Mike was excellent service More

by KHMOPPINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're glad to hear Mike provided excellent service and that you appreciated our friendly team, flexible scheduling, and top-notch facilities. We look forward to serving you again! Best Wishes, INFINITI Of Orland Park

June 06, 2025

This visit was ok. I left there pissed off because I felt helpless, its ok More

by GENYAHARLEY44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback. We're truly sorry to hear that your visit left you feeling frustrated —that’s never the experience we want for our customers. We’d appreciate the opportunity to learn more about what happened so we can address your concerns and make things right. Please feel free to reach out to us directly—we're here to help. Brian Coster, Service Manager 708-403-4700. Best Wishes, INFINITI Of Orland Park

June 02, 2025

Very clean and professional. My vehicle was ready before the promised time. I would recommend Infinty of Orland Park to anyone. More

by MARCBOOMSMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerrie Garrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

INFINITI Of Orland Park responded

Thank you for the kind review! We're glad you had a smooth and timely experience with us. It’s great to hear that our clean and professional environment stood out to you. We truly appreciate your recommendation and look forward to serving you again. Best Wishes, INFINITI Of Orland Park

June 02, 2025

Basic service, Does not feel like a luxury brand. Service agents are robotic and are not trying to help you. Extra service charge for credit card is not luxury. More

by CHASITIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Cescato
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

INFINITI Of Orland Park responded

Thank you for your honest feedback. We're sorry to hear that your experience did not meet your expectations. Providing a luxury-level experience is very important to us, and we regret that we fell short. Your comments about our service agents and the credit card fee have been noted and will be shared with our management team for review. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future. Best Wishes, INFINITI Of Orland Park

June 01, 2025

Excellent service. Buying a car from Natalia Haq went extremely well. She was attentive, knowledgeable and efficient.. Highest recommendation! Thanks! More

by Greg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natalia Haq
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're thrilled to hear that your car-buying experience with Natalia Haq went so smoothly. Her attentiveness, knowledge, and efficiency truly make a difference, and we’ll be sure to share your compliments with her. We appreciate your highest recommendation and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

May 31, 2025

As usual, INFINITI Of Orland Park provided excellent service. LaToya Tenton was professional, friendly and her communication was exceptional. More

by ACCTGCONCEPTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

INFINITI Of Orland Park responded

Thank you for the wonderful review! We're thrilled to hear that you received excellent service once again. We’ll be sure to pass along your kind words. We look forward to serving you again at INFINITI of Orland Park! Best Wishes, INFINITI Of Orland Park

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