INFINITI Of Orland Park

Beginning of the sale process started off good. All down hill from there. Finance manager delayed the sale by trying to sell add-ons and then failed to mail the paperwork in a timely manner, disr All down hill from there. Finance manager delayed the sale by trying to sell add-ons and then failed to mail the paperwork in a timely manner, disregarding my requested timeline to receive the vehicle. What was supposed to be a nice anniversary gift turned into an inconsiderate, non-apologetic delay of not only the gift but also delayed departure for our trip. Maybe they’re decent in person purchase? I wouldn’t recommend for purchase and delivery. They simply don’t seem to care once they have your commitment and money. I still have no idea what company is delivering the vehicle, when it will depart or when it will arrive. I’m truly sick to my stomach and feel like a sucker. As a salesperson myself, it’s also infuriating. More

As ALWAYS the service is the best in the industry, and the advisors are topshelf. the advisors are topshelf. More

My visit at the dealership was great they did all my service in under an hour and even washed my car. service in under an hour and even washed my car. More

The dealership provided a clean, neat and comfortable atmosphere that allowed the way for a great car buying experience. I felt recognized and respected. There were no high pressure sales tactics and the atmosphere that allowed the way for a great car buying experience. I felt recognized and respected. There were no high pressure sales tactics and the customer service was superb. The vehicle selection was great and although I did not get the AWD vehicle that I initially selected, I was still very pleased with my purchase. More

The technican that did my oil change failed to secure the cover under my engine my wife drove the car home. The noise was very scared. Thanks to Christine for her help She sent a technican to my house and h cover under my engine my wife drove the car home. The noise was very scared. Thanks to Christine for her help She sent a technican to my house and he was able to reattach the engine cover. She offered a free oil change the next time I return. I appreciate her concern More

Christine has been wonderful ever since I’ve been coming to the dealership she’s helpful and outgoing to make sure her customers are very satisfied and for that I’m grateful for that to the dealership she’s helpful and outgoing to make sure her customers are very satisfied and for that I’m grateful for that More

The Service Department is really good! I had my vehicle in for an oil change and they do the overall inspection to notify me of anything else that is needed to keep my 2021 QX80 running i I had my vehicle in for an oil change and they do the overall inspection to notify me of anything else that is needed to keep my 2021 QX80 running in Top condition since I travel a lot. Thank you to Christine and Mike. Your the Best More

I’ ve had Kerrie as my customer service liaison for a few times . She is most polite and cordial rep that you would expect to have. times . She is most polite and cordial rep that you would expect to have. More

This is the only place I will purchase a car from love the staff so friendly great place the staff so friendly great place More