Hudson Chrysler Jeep Dodge N.J.

Ronnie Ocampo Ronnie was great to work with and helped me out a great deal. I plan on continuing with this dealership when I purchase my next vehicle. Ronnie was great to work with and helped me out a great deal. I plan on continuing with this dealership when I purchase my next vehicle. More

Great job!!! Excellent customer service! I'm in the sales/retail industry and this place is top notch! Manny and Riza were extremely helpful. I would definitely re Excellent customer service! I'm in the sales/retail industry and this place is top notch! Manny and Riza were extremely helpful. I would definitely recommend this place to family and friends! More

Overall excellent experience I recently purchased a Jeep Patriot Latitude 2014 and I am very happy with my purchase. The staff (Mr. Julio Perez & Mr. Ramin Reza) were very friendl I recently purchased a Jeep Patriot Latitude 2014 and I am very happy with my purchase. The staff (Mr. Julio Perez & Mr. Ramin Reza) were very friendly, helpful, and professional throughout the entire car buying process. I would definitely recommend this dealership to anyone. More

Bad buying experience. I bought a car at Hudson Toyota next door to this place. Trying to be a loyal customer I went to Hudson Chrysler jeep dodge in hopes of buying a new c I bought a car at Hudson Toyota next door to this place. Trying to be a loyal customer I went to Hudson Chrysler jeep dodge in hopes of buying a new car. Salesman was very nice and very attentive and showed me many vehicles and was super patient. We got back to the negotiating table and they told me my credit wasn't really looking like it would be good enough to secure a loan but they would try other lenders. This was Saturday night and they said they would call me on Monday. Monday I get a call that they were still talking to the bank and would call me Tuesday. I have left several voicemails with my salesmans manager and with a finance manager. Had the Internet sales manager finally give me a call to see how my visit went and I explained to him what was going on he said he would personally seek out Julio and someone would give me a call. Nothing. Have now also left a voicemail with the Internet manager as well. I understand fully that my credit/income/trade in situation was going to be tricky. In no way shape or form would I have been upset or taken it personally or held them responsible for a bank saying no to a loan. The part that is frustrating is that they don't have the professionalism to give me a courtesy call especially considering that I have done business with them before and have two CJD dealers within 20 minutes of where I live but I tried to be loyal to them and that ultimately meant nothing to them even after I said that Saturday night that I would appreciate anything they could do and if we couldn't make a deal I would be more than happy to try again in a few months when I paid down my current vehicle some more and could get a larger down payment together because I do believe in customer loyalty and Julio was great and I would have loved to work with him again. Very disappointing experience. More

DO NOT DO BUSINESS HERE! On April 16 of this year, I brought in my 2004 Jeep Grand Cherokee to be serviced. I brought it in for the Manufacturer's recall and to find out why m On April 16 of this year, I brought in my 2004 Jeep Grand Cherokee to be serviced. I brought it in for the Manufacturer's recall and to find out why my Check Engine light was on. I was initially informed that I had to pay $1,300 to purchase parts and service various sensors. Being that the car is nearly 10 years old, I refused to pay any extra money to fix the vehicle, thinking that it may be time to purchase a new one. The General Manager, John Maher, called me into his office and assured me that he would make sure the problem was solved. He nearly halved the price of the service to just over $700, which leads me to believe that any other customer would have been ripped off if they had just quietly paid the $1,300. He kept assuring me that if I had the work done, and it did not solve my issue, he would continue to attempt to correct the issue no matter how many times I brought the vehicle back for the same problem. I informed him that the previous mechanic had already replaced the parts that they were claiming I needed to replace, but he insisted that perhaps the previous mechanic had used refurbished and non-OEM parts. I hesitantly agreed to proceed with the work, which took several hours to complete. I paid the $700+ and drove my car off the lot that night. The next morning, as I was driving it to the NJ Inspection station, which happens to only be about 20 minutes from my house, the Check Engine light again turned on. I immediately called John the manager, and he told me to bring it in on the following Wednesday, April the 23rd. I brought the car in that morning, and I was told that it would take about 3 hours. I decided to wait at the dealer, since I had some work to do anyway. Over 4 hours later, I approached a service writer to find out about the progress of my vehicle, the same service writer that I handed my keys to and who filled out my paperwork. He could not find my paperwork or my keys, so he called someone in the actual service center and began to speak in Spanish to the mechanic, thinking I would not understand. Apparently, they had not started any work on the vehicle. The service writer hung up and presented me a bill of another $1,200+. I immediately lost my temperament. I had just waited four hours, thinking they were working on my vehicle, fixing the issue they promised to fix last week after I had already paid. Not only did they not fix the issue, but they didn’t even start any work and wanted me to pay another $1,200. The writer gave me several excuses and said that this issue was different than last week’s (even though the same Check Engine light was still on). He also told me a story about how another customer right before me had just come in to replace his light bulbs and then drove his car off the lot and onto the highway where his transmission failed and then had to be replaced, as if that story was supposed to make me feel better about their work. The writer then asked me to have a seat, as he spoke to the manager. The manager never once came out to speak to me or invite me into his office like he had done the previous week, before I paid him the money to do the work. I guess it doesn’t really matter once you have the customer’s money. This is their idea of professionalism. As I had stated in the beginning, I was in the market for a new vehicle. I wanted to fix this issue so that I could take the vehicle in for inspection and then sell it. The dealership offered to use the $700 that I paid for the service towards the purchase of a new vehicle. As if after this experience, I would be dumb enough to buy a vehicle at this place. If I can’t trust them with $700, why would I ever trust them with a $40,000 purchase? Maybe that’s their hook to get more business. Take the customer’s money, don’t fix the problem, and then reimburse them through the purchase of a new vehicle from them. Great business model… The dealership never loses. Well, they sure lost my business. I will be purchasing my vehicle elsewhere, and I will be warning all my friends and family about this place. DO NOT DO BUSINESS HERE! More

Aaron Bencosme I got a new Durango last week from Aaron and he was terrific. He was extremely friendly and knowledgable and just made the whole process easy. He go I got a new Durango last week from Aaron and he was terrific. He was extremely friendly and knowledgable and just made the whole process easy. He got me a terrific price on the vehicle with all of the features I wanted. I'd highly recommend Aaron, and Hudson Jeep, to anyone who is interested. More

Julio Perez was an awesome dealer. He answered all my questions, was courteous and friendly. Julio went above and beyond when it came to showing me cars and helping me select the car i wanted. Kudos to H questions, was courteous and friendly. Julio went above and beyond when it came to showing me cars and helping me select the car i wanted. Kudos to Hudson Chrysler and Julio and John Cevegantes. Thanks guys!!! More

Julio took the time to show me the available inventory in my price range. After finding a vehicle that was outside my price range, Julio worked with me to make the deal happen. At no time did I feel pressu my price range. After finding a vehicle that was outside my price range, Julio worked with me to make the deal happen. At no time did I feel pressured and my questions were all addressed respectfully. I do not often write reviews, but this was an exceptional experience. More

I had an appt with John and Tony F my salesperson both were very friendly and extremely helpful. No pressure whatsoever.. Tony was very knowledgeable and made my experience painless and hassle free. He h were very friendly and extremely helpful. No pressure whatsoever.. Tony was very knowledgeable and made my experience painless and hassle free. He helped fi d the jeep cherokee I was looking for. Im very happy with my purchase! I recommend Hcjd if you're in the market for a new or used vehicle. Ask gor Tony F More

From the moment I walked through the dealer doors, I was greeted with pure kindness from every employee that crossed my path. It was a pleasure meeting everyone that day and it made me feel even more satisf greeted with pure kindness from every employee that crossed my path. It was a pleasure meeting everyone that day and it made me feel even more satisfied with my decision to purchase. Ronnie was extremely phenomenal in answering every single detail, question and concern I had. I was surprised to see that I was the last customer to leave the dealer but it only assured me of the great experience I was having. If I had to rate the professionalism of this dealership, it would be beyond Great! Every person made sure that not only was I satisfied with whichever decision I was making but to offer me other packages with detailed explanations allowing me to make even more effective decisions. I will be returning this week for some added services to my vehicle and I must say I am looking forward to another great experience. More