Honda of Sarasota - Service Center

Very courteous. Explained services well. The waiting area could be set up better but was comfortable overall. Explained services well. The waiting area could be set up better but was comfortable overall. More

Kyle is great! Love how thorough he is and communicates well while services are being done! Love how thorough he is and communicates well while services are being done! More

Customer service was awesome! ! Never had to wait long for a phone call back! Kept me in the loop about everything! ! Never had to wait long for a phone call back! Kept me in the loop about everything! More

I arrived at 7:45 AM for an 8:00AM service appointment on 8/29/2024 for a warranty job that I had been told would take 45 minutes. Accordingly, I chose to wait. At 9:30 AM I checked on the status of my car a 8/29/2024 for a warranty job that I had been told would take 45 minutes. Accordingly, I chose to wait. At 9:30 AM I checked on the status of my car and learned that it had not yet been moved to the shop area. I was informed that there was no way to know how long it would be until my car was serviced. This is not acceptable! At that point I chose to go home via shuttle rather than reschedule as an appointment apparently means nothing. The one star is for the courteous and efficient shuttle driver. If not for him, it would have been zero stars. More

We have always had a good experience when coming into this Honda Dealership. We usually work with Kyle and he is always very helpful and efficient. this Honda Dealership. We usually work with Kyle and he is always very helpful and efficient. More

Everything was done professionally and as promised. The service team was very friendly to work with. The service team was very friendly to work with. More

Have been using Honda service department for many years. They are very efficient and professional in their service. Always happy with their work. They are very efficient and professional in their service. Always happy with their work. More

Excellent customer service, waiting is still very lengthy. Im still waiting for the recall to be addressed. lengthy. Im still waiting for the recall to be addressed. More

Darin has Wonderful customer service skills. He has great follow up and is prompt to assist. The assistance with Uber was very helpful and greatly appreciated. He has great follow up and is prompt to assist. The assistance with Uber was very helpful and greatly appreciated. More

It is absolutely ridiculous how long you have to wait to have anything done in the service department. Stop over booking appointments and maybe people would get out in a timely manner, you guys are worse th have anything done in the service department. Stop over booking appointments and maybe people would get out in a timely manner, you guys are worse than the airlines. Even when I’m there for an oil change I’m there for 3 hours, unacceptable. I could go to jiffy lube and be out in. 30 minutes but remain loyal to Honda and am second guessing it More