Honda of Oakland

Very customer focused and very attentive to my needs. Also very thorough on explaining everything about the vehicle. Also very thorough on explaining everything about the vehicle. More

The salesman Drake and the sales manager Victor went out of their way to help us purchase a car that would suit our needs and the finance manager Charlie really understood his work and made it easy for us t of their way to help us purchase a car that would suit our needs and the finance manager Charlie really understood his work and made it easy for us to manage the paperwork. We appreciate their efforts and they are one of the best car sales teams that I've met. The entire office seem to be working in unity to assist us in making a purchase. We appreciate their efforts More

Great service, takes good care of customers, provides extra support services such as shuttles from and back to the service department. I would never take my Honda Fit anywhere else! extra support services such as shuttles from and back to the service department. I would never take my Honda Fit anywhere else! More

I got very reliable and professional service, and waiting timei was shorter then my expectation. timei was shorter then my expectation. More

I have just one comment about the service department of this dealership - a bunch of xxxxxxxx, cheats, and rip off artists! STAY AWAY!! this dealership - a bunch of xxxxxxxx, cheats, and rip off artists! STAY AWAY!! More

BUYER BEWARE! THINK TWICE BEFORE YOU PURCHASE A USED CAR HERE! Purchased a 2018 used car, 48hours later car had issues (truck would not lock), no grace period to r THINK TWICE BEFORE YOU PURCHASE A USED CAR HERE! Purchased a 2018 used car, 48hours later car had issues (truck would not lock), no grace period to return. Took car to dealer for inspection, rec'd 'detailed 'video' depicting 'several issues' with the car that had to be repaired (key fob sensor defective, oil pan leak, drive serpentine belt due to oil leak, rear struts, etc). Contacted Honda Of Oakland sales manager who said "the car had been expected as he worked on it". I asked for the HONDA inspection, he stated he would email it to me that day. Never received it, called sales manager back next day, left message still no response. Sent inspection video to sales person that sold me the car, no response. This experience with HOLDA OF OAKLAND is horrible, stay away! More

Brought my car in for repair, the price they charged was a lot higher than other honda dealer. The car never had problem start, but after they did some repair, the car had problem starting, they eventuall a lot higher than other honda dealer. The car never had problem start, but after they did some repair, the car had problem starting, they eventually decided to replace battery. We took to other honda near by, they told us batery was not leaned and the work they did was way to expensive. Didn't do a good job replacing the battery, according to the other honda. Called 3+ times, left messages, they never return my call, Couldn't get hold of them. Worse honda service i have had in the past 15 year. Won't be back. More

I recently visited Honda of Oakland with the expectation of finalizing the purchase of a vehicle at a price quoted after multiple communications over the last couple of weeks. Unfortunately, my experience s of finalizing the purchase of a vehicle at a price quoted after multiple communications over the last couple of weeks. Unfortunately, my experience starkly contrasted with these expectations, particularly regarding our agreed-upon purchase terms. We had agreed upon a specific model at a set price point, confirmed in writing before my visit. This agreement was the primary reason for my decision to finalize the purchase at Honda of Oakland. However, upon arrival, I was presented with a completely different vehicle. Entering the salesperson's office, it was hard not to be impressed by the walls, wallpapered with "Salesperson of the Month" plaques for the past 11 years, and a trophy larger than the Vince Lombardi trophy for "Salesperson of 2023." When the salesperson claimed he had quoted me the wrong vehicle price, it raised questions about the integrity of their business practices, especially given the salesperson's highly decorated status. How could such a mistake happen with so many accolades? It was clear then that neither he nor the manager intended to honor their written quote. The financial terms presented at the dealership, after the salesperson went back and forth to the manager several times, were significantly higher than those quoted initially. This discrepancy was not only surprising but deeply disappointing, as I had come prepared to make a purchase based on our agreed terms. Having been leasing cars for over 10 years, I have never felt so taken advantage of and overtly lied to. The next day, I visited Hayward Honda, where not only did they have the vehicle ready as per our discussions, but the numbers presented, including the valuation of my trade-in, matched exactly with their proposal. The process was transparent and straightforward, with no need for haggling to achieve the agreed-upon terms. This stark contrast only highlighted my disappointment with Honda of Oakland. The lack of honesty and the apparent disregard for ethical business practices were alarming. Trust and transparency are paramount in any transaction, especially in the purchase of a vehicle. Despite the salesperson's accolades, my experience was a testament to the contrary. For anyone considering Honda of Oakland for their next vehicle purchase, I would advise caution and recommend exploring other dealerships where agreed-upon terms are respected, and the buying process is conducted with integrity and transparency. The awards may suggest a commitment to excellence, but my experience suggests a significant gap between recognition and reality. More

I needed to have a used car checked out. The service was fine. The check list was thorough. The service was fine. The check list was thorough. More

Horrible service department. Wife went in for regular scheduled maintenance and got scammed to sign for about $2,000.00 worth of unnecessary services. Do not bring your vehicle t Wife went in for regular scheduled maintenance and got scammed to sign for about $2,000.00 worth of unnecessary services. Do not bring your vehicle to this dealership for service. Take your vehicle to Berkeley or San Leandro instead. More