Honda of Oakland

I recently visited Honda of Oakland with the expectation of finalizing the purchase of a vehicle at a price quoted after multiple communications over the last couple of weeks. Unfortunately, my experience s of finalizing the purchase of a vehicle at a price quoted after multiple communications over the last couple of weeks. Unfortunately, my experience starkly contrasted with these expectations, particularly regarding our agreed-upon purchase terms. We had agreed upon a specific model at a set price point, confirmed in writing before my visit. This agreement was the primary reason for my decision to finalize the purchase at Honda of Oakland. However, upon arrival, I was presented with a completely different vehicle. Entering the salesperson's office, it was hard not to be impressed by the walls, wallpapered with "Salesperson of the Month" plaques for the past 11 years, and a trophy larger than the Vince Lombardi trophy for "Salesperson of 2023." When the salesperson claimed he had quoted me the wrong vehicle price, it raised questions about the integrity of their business practices, especially given the salesperson's highly decorated status. How could such a mistake happen with so many accolades? It was clear then that neither he nor the manager intended to honor their written quote. The financial terms presented at the dealership, after the salesperson went back and forth to the manager several times, were significantly higher than those quoted initially. This discrepancy was not only surprising but deeply disappointing, as I had come prepared to make a purchase based on our agreed terms. Having been leasing cars for over 10 years, I have never felt so taken advantage of and overtly lied to. The next day, I visited Hayward Honda, where not only did they have the vehicle ready as per our discussions, but the numbers presented, including the valuation of my trade-in, matched exactly with their proposal. The process was transparent and straightforward, with no need for haggling to achieve the agreed-upon terms. This stark contrast only highlighted my disappointment with Honda of Oakland. The lack of honesty and the apparent disregard for ethical business practices were alarming. Trust and transparency are paramount in any transaction, especially in the purchase of a vehicle. Despite the salesperson's accolades, my experience was a testament to the contrary. For anyone considering Honda of Oakland for their next vehicle purchase, I would advise caution and recommend exploring other dealerships where agreed-upon terms are respected, and the buying process is conducted with integrity and transparency. The awards may suggest a commitment to excellence, but my experience suggests a significant gap between recognition and reality. More

I needed to have a used car checked out. The service was fine. The check list was thorough. The service was fine. The check list was thorough. More

Horrible service department. Wife went in for regular scheduled maintenance and got scammed to sign for about $2,000.00 worth of unnecessary services. Do not bring your vehicle t Wife went in for regular scheduled maintenance and got scammed to sign for about $2,000.00 worth of unnecessary services. Do not bring your vehicle to this dealership for service. Take your vehicle to Berkeley or San Leandro instead. More

My 2021 passport failed a smog test due to an issue with a fuel exhaust monitor. I was charged 480 dollars for 20-40 min of “work” which consisted of driving my car. (No actual work was performed.) I wa a fuel exhaust monitor. I was charged 480 dollars for 20-40 min of “work” which consisted of driving my car. (No actual work was performed.) I was told that the issues was caused by another dealership disconnecting my battery at a service performed 4 weeks prior. I was advised I should call that dealership and ask for a refund from them. I called the Santa Rosa Manley Honda dealership and was not only told that my battery had not been disconnected but also was sent a video on how I could have done this drive test myself and saved the money. Additionally the Santa Rosa dealership said that an hour of “work” - were they to do the drive test - would be around 200.00. I am a veterinarian that drives a ton for work - I understand that there are complexities I may not understand about cars - but this just feels like I was taken advantage of and charged an inordinate amount of money for an issues that is easy to fix. I have never written a “bad” review in my life. I have reached out to management at Oakland Honda and hope somebody will address this situation. More

I do not recommend this service shop. A technician here replaced my speed sensor and during the work caused parts from the old speed sensor to break off into my transmission, which he did A technician here replaced my speed sensor and during the work caused parts from the old speed sensor to break off into my transmission, which he did not fish out. This was all on the invoice that Honda of Oakland gave me. These parts bounced around in my transmission until a few weeks ago they caught ahold of some gears and ripped a few teeth off, completely ruining my transmission. I had my mechanic and the warranty inspector confirm that the cause of my transmission was caused by negligent repairs done by Honda of Oakland. I even have the speed sensor stem that was inside my transmission in my possession. It is painfully obvious that the Honda of Oakland tech's negligence (not removing the speed sensor parts from my transmission) caused my transmission failure. I provided the Honda of Oakland service department supervisor all of this evidence and requested that they pay for the repairs on my transmission. He refused on the grounds that the warranty for the repairs had expired. Warranty or no warranty, the negligence of the Honda of Oakland tech is what caused my transmission failure. I should not be liable for the cost of the repair. I've been a Honda customer my whole life, I am so disappointed and will never buy a Honda again! More

They have extreme difficulty performing simple maintenance. No call back, leaves customer high and dry. Avoid Honda of Oakland at all costs. maintenance. No call back, leaves customer high and dry. Avoid Honda of Oakland at all costs. More

Wanted $5K+ for three cylinders and sparkplugs that they said was absolutely critical and had been diagnosed by their chief tech. Second opinion = $1K 50,000 mile maintenance. CROOKS. said was absolutely critical and had been diagnosed by their chief tech. Second opinion = $1K 50,000 mile maintenance. CROOKS. More

I had the worst experience with Honda of Oakland. After I had to wait for several hours, I was taken to another room. Since we already discussed payment plans, I thought all I had to do was to sign. After I had to wait for several hours, I was taken to another room. Since we already discussed payment plans, I thought all I had to do was to sign. The finance guy showed me electronic contract (which was hard to read because of reflection on the device), and said I needed to sign. He just explained to me I could choose either basic maintenance for $290 or premium plan for $320. After I came home, I noticed I was charged with extra $5000 of maintenance fee on top of payment for a used car. Also, there was $250 charged for "optional" cancellation fee that was only usable for 3 days including Sunday. I immediately contacted with the sales representative, but Honda kept saying I cannot amend contract once it's signed, and I should've asked in the first place. If there is anyone who had bad experience with this dealer, please fill a consumer complaint or file complaint against DMV. I feel so depressed and angry with their predatory business. More

No integrity, Honda of Oakland is like purchasing your vehicle from a "gypsy car" lot. I will never do any business with this dealership ever again. vehicle from a "gypsy car" lot. I will never do any business with this dealership ever again. More

Don't buy a car unless if they don't have a car in the showroom they are misleading. Ask for Specific VIN number and MSRP sticker and ask for car arrival ETA also copy of the contract agreement. I provi showroom they are misleading. Ask for Specific VIN number and MSRP sticker and ask for car arrival ETA also copy of the contract agreement. I provide them $1k deposit they promised me the color of the car sonic gray pearl and car arrival ETA between January 15 to 30 and I trust them. I left with out any copy of prof documentation. Then I call them after 2 weeks to get updat of the car the history is changing the car color to silver Metallic and the day ETA arrival of the car pushed back to end of February after that I asked them the contract paper agreement. They told me no specification of the car in the contract agreement. How car dealer to sale a car with out specific details of the car on the contract agreement. Instead of excuse. The general sales manager Sammy Godreau and the finance director Roger Jauregui they are extremely rude. Thanks to them convincing me to find another dealer. More