Honda of Lake Jackson

Stress-Free Process On 1-26-16, I saw a Used Toyota Tundra online that I wanted to test drive and possibly purchase at Honda of Lake Jackson. I emailed Rod Hall (manager/ On 1-26-16, I saw a Used Toyota Tundra online that I wanted to test drive and possibly purchase at Honda of Lake Jackson. I emailed Rod Hall (manager/operating partner) to let him know of my interest and he notified me that Mike Chrisman, General Sales Manager, would contact me and assist me with my inquiry. Mike called me and invited me in to see the Toyota. I made the decision after work, at 5pm to drive from Channelview to Lake Jackson to see the vehicle. Upon arrival, I saw and fell in love with the Tundra. I went inside and introduced myself to Mike. A young lady named Crystal also greeted me and was overly friendly, helpful, and personable. Crystal agreed to ride with my husband and me on a test drive of the Tundra. After the test drive, I quickly realized that although I wanted a truck, I knew that this ride was just not feasible with my daily 40 mile commute and it would quickly consume a lot of gas (since it was lifted). While sitting on the showroom floor, weighing in on my wants vs. my needs, my husband walked around the showroom playing in the various vehicles and he immediately fell in love with the new 2016 Honda Civic. He asked me to sit in the driver’s seat to see how it felt and it was so sporty! I quickly fell in love. In the end, I made the decision to purchase this sporty little car 1) because of the great gas mileage and 2) because of the sportiness of the new model. I must say, I am beyond pleased with my purchase. I am also pleased with the entire buying process from all individuals involved: Mike Chrisman, Crystal Acevedo, Charles Moore, and Thomas Krsak were not only polite, but they were patient, and not at all pushy with the typical “sales pitch”. They allowed me the time to weigh my options and in the end, they gave me exactly what I wanted from the interest rate to the amount I wanted for my trade-in (and they even threw in a free Igloo Sportsman cooler to make the hubby happy)! They stayed late, almost an hour after they closed just so that I could leave that night with the car. Kuddos to Rod Hall and the entire team at Honda of Lake Jackson for being “down to earth” people with great personalities that know how to make the buying process stress free. I definitely recommend this dealership! More

First time car buyer I had a wonderful experience here. From the moment I walked onto the lot, to when I signed the final paper, the whole experience was absolutely painle I had a wonderful experience here. From the moment I walked onto the lot, to when I signed the final paper, the whole experience was absolutely painless. I started looking on a Friday night, went on a test drive with Jeff, and was very impressed with the car that I drove (a 2013 Honda Accord) Jeff was very knowledgeable about the vehicle we were in and answered all of my questions. He was even very understanding when I told him I wanted to think about it and would let him know.I even met the General Manager, Mike and he was extremely nice and attentive. The next day I found out that the car I had test drove the night before was sold that morning. When I came back by the dealership Jeff and Mike were already prepared with options to show me in place of the other car. They showed me a 2012 Honda Accord and we test drove it and I was sold. This was my first time buying a car and the whole experience was awesome. The whole team on Saturday night went above and beyond to make sure that I was happy and satisfied with my choice. Jeff, Mike and even Charles in Financing stayed an hour after they closed so we could get most of the paperwork taken care of. From the minute you walk onto the lot, this team treats you with respect and are very patient. More

Best experience I've had buying a car Buying a car, especially a used car, is always a stressful situation. Victor (internet sales), made it a very smooth process. I've bought several cars Buying a car, especially a used car, is always a stressful situation. Victor (internet sales), made it a very smooth process. I've bought several cars over the years and I've never felt more at ease. Every concern I had with the vehicle he addressed without hesitation. I highly recommend seeking him out for a smooth and painless experience. More

Service advisor Amy Watts was very helpful. Our Honda Fit is 3 years old. The windshield washer reservoir pump went out. Amy got us in the next day. We were advised by phone of additional issues Our Honda Fit is 3 years old. The windshield washer reservoir pump went out. Amy got us in the next day. We were advised by phone of additional issues and given the opportunity to decide if those additional issues should be corrected. On more than one occasion, the tire pressure monitor would indicate a tire was low. We took it into Honda of Lake Jackson. The tires were checked and problem corrected for no charge. We have been very happy with the service we have received. More

Quick, friendly, very helpful I went in there looking for a new car. As soon as I walked up and young man was on his way out the door to greet me. His name was Chris, he was very f I went in there looking for a new car. As soon as I walked up and young man was on his way out the door to greet me. His name was Chris, he was very friendly, felt like as if I knew him. I told him what I was looking for and he began to bring different vehicles for me to look at. Since I didn't have all day to be there to go through the whole process because I had to go into work they took care of me and had everything ready quick. I had been to different dealerships and must say they had outstanding customer service. Thank you to the sales guy Chris and to the owner Ron. I'm very happy with my 2015 Honda Accord. More

treatment, before,during and after the sale. I appreciate the help and knowledge to get superior treatment before and during the sale. We were given all the options available to work with. I appreciate the help and knowledge to get superior treatment before and during the sale. We were given all the options available to work with. More

WOW Experience Ryan Hall the service technician is wonderful. He goes above and beyond with his customer service. I live out of state and he helps service my Mom's Ryan Hall the service technician is wonderful. He goes above and beyond with his customer service. I live out of state and he helps service my Mom's car. He calls me to report any additional costs. Today, he really wowed me when he called to tell me that he could not service my Mom's car because Honda of LJ does not have a body shop. He recommended another dealership and a gentleman who could assist with the issue. This time I did not call Ryan to even say we were coming. He just knew to call me. More

Pleasant Shopping Experience I was searching for a reliable used car. The folks at Honda of Lake Jackson were very helpful. I felt like they were really trying to match me up with I was searching for a reliable used car. The folks at Honda of Lake Jackson were very helpful. I felt like they were really trying to match me up with a car that met my criteria. I dropped in the dealership several times. Even if the person I spoke with last was with a customer when I arrived, they turned me over to a sales colleague in a way that felt they were collectively interested in earning my purchase. If you are shopping for a car, I can recommend both Victor G and Jeff C for sales assistance. They were both attentive and respectful. More

New Honda Accord purchase We walked in about an hour before the dealership was to close and purchased a new Honda Accord. This was the most painless buying experience we have e We walked in about an hour before the dealership was to close and purchased a new Honda Accord. This was the most painless buying experience we have ever had. The salesman was extremely friendly and experienced. This was so easy from start to finish and we were driving our new vehicle home an hour and a half later. We would definately recomend "Honda of Lake Jackson"! More