Honda of Lake Jackson

Service department does not honor promises I have a 2012 Crv with 40,000 miles. Every year since purchase, the ac runs out of coolant. Every year I take it in and they are unable to find the le I have a 2012 Crv with 40,000 miles. Every year since purchase, the ac runs out of coolant. Every year I take it in and they are unable to find the leak. They say bring it back and they will try again when the leak becomes more obvious or they put dye in it and still say they can't find it. This has been going on for 5 years and today they said I will have to pay to find and purchase the parts!!! Like they can find the problem now???😳 I have bought 6 Hondas to date but no more. I was treated poorly by the service manager Doug Giannetto-played the Christian card on me cause I was loud and said a semi bad word. Then he threatened to call the police and have me removed. Then, Kelsee Hair came in and admonished me for being loud and rude. She implied that I had been a long term complainer. I am a 60 year old woman and was perfectly sane when I entered their establishment. I am not a complainer or crazy or irrational. Just fix my AC!!! i spoke to the owner and he is going to help me I hope! I will update! More

Unfulfilled Commitments I've had a terrible experience trying to get them to fulfill a promise made at the time of purchase. I have everything in writing but they don't seem I've had a terrible experience trying to get them to fulfill a promise made at the time of purchase. I have everything in writing but they don't seem to care. If I we're you, I'd avoid this dealership. More

Merry Christmas Our salesman didn't pressure us. Michael answered all of our questions and was very patient as we looked at many vehicles. He showed us the best deals Our salesman didn't pressure us. Michael answered all of our questions and was very patient as we looked at many vehicles. He showed us the best deals. We are very happy with our new Hybrid Accord. 2017 More

Excellence all around The entire experience was very pleasant. I'll buy my next vehicle there and wil recommend friends. The pricing was fair and there were no surprises. The entire experience was very pleasant. I'll buy my next vehicle there and wil recommend friends. The pricing was fair and there were no surprises. More

First new car I pretty much knew what car I wanted going in, so the buying process was super quick and easy. Car came without tint and pinstripe that we paid for an I pretty much knew what car I wanted going in, so the buying process was super quick and easy. Car came without tint and pinstripe that we paid for and Honda took care of it promptly. The car looks and drives terrifically and our experience with this dealer was first-rate. Highly recommended. More

Great place to shop for your next vehicle Great place. The salesman found me exactly what I was looking for. Very happy with my new Honda. Would definitely shop Honda of Lake Jackson in the fu Great place. The salesman found me exactly what I was looking for. Very happy with my new Honda. Would definitely shop Honda of Lake Jackson in the future. More

Purchase Everyone was very nice and got me in and out in no time. they detailed the car for me and got me on the rode that afternoon. Great group of people up Everyone was very nice and got me in and out in no time. they detailed the car for me and got me on the rode that afternoon. Great group of people up there. More

First time car buyer For it being my first time buying a car the process was stress free and fast. I left with a new car that I love. I will definitely be going back for m For it being my first time buying a car the process was stress free and fast. I left with a new car that I love. I will definitely be going back for my next car. More