Honda of Lake Jackson

Great service from James Fisher and Bren Chupp From the moment I inquired about a new Honda I was contacted and thoroughly assisted in deciding what model car I wanted to buy and all of the options From the moment I inquired about a new Honda I was contacted and thoroughly assisted in deciding what model car I wanted to buy and all of the options available. Both Fisher and Bren Chupp were excellent and knowledgeable and worked hard to help me ensure I was getting what I wanted! A great overall experience buying a new car at Honda of Lake Jackson More

Outstanding My experienced today was fantastic. My agent was kind and knowledgeable. I was late to my appointment yet, he was very accommodating and respectful. My experienced today was fantastic. My agent was kind and knowledgeable. I was late to my appointment yet, he was very accommodating and respectful. Thanks Patrícia More

Great service Had a pleasant experience with this dealership and my salesman ( Jeff) He was very good and helpful and friendly. He was very helpful. Thank you. Had a pleasant experience with this dealership and my salesman ( Jeff) He was very good and helpful and friendly. He was very helpful. Thank you. More

Great work and nice waiting area for customers — plus clean Easy to make appointments. Great job of explaining what recommendations are needed and why. Very understanding about our need to not change the type Easy to make appointments. Great job of explaining what recommendations are needed and why. Very understanding about our need to not change the type oil in put in our 2007 Honda Accord. We were allowed to buy our Valveline oil from OREILLY and bring it to the oil change appointment today. More

Accord 2013 starter change When i asked the dealer if a starter failure after 3.5 years was comon, the mechanic told that it was rare and i was "unlucky". Then, i found out that When i asked the dealer if a starter failure after 3.5 years was comon, the mechanic told that it was rare and i was "unlucky". Then, i found out that the starter failure is actually a known problem of the accord 2013. Everybody at the dealer has assured me that they were unaware of the starter design flow. Now, i have paid $800 for a new honda starter with the same design flow and got insulted on passing by their garage manager who claims that i speak english very poorly. Great time! I will see in the coming days if i join the class action lawsuit of the starter deffect. My advice if it happens to you: stay away from honda genuine starter as there is no clarity whatsoever that they fix their design flow and stay away from Honda of lake jackson. More

Great service! They are always friendly and help you with what you need, they do a great job! No complaints so far, I recommend honda of lake jackson! They are always friendly and help you with what you need, they do a great job! No complaints so far, I recommend honda of lake jackson! More

Service representative Service people are great! Every time I bring my car in they are pleasant and easy to deal with. Jimmie keeps me informed of what’s going on when I’m t Service people are great! Every time I bring my car in they are pleasant and easy to deal with. Jimmie keeps me informed of what’s going on when I’m there waiting on my car . Awesome people . Owner of the dealership will walk through and talk to us and is friendly. More

Awesome experience! Buying our daughter her first new car, amazing experience. In and out with her new car in 2 hours. Calm and enjoyable environment. Highly recommend!!! Buying our daughter her first new car, amazing experience. In and out with her new car in 2 hours. Calm and enjoyable environment. Highly recommend!!! Thanks, Lee for making a great experience! More

Long History of Maintenance Here New management doesnt care! I've always brought my car to this dealership for Maintenance and shopped here for parts, but the last couple years I have not been given the attentio I've always brought my car to this dealership for Maintenance and shopped here for parts, but the last couple years I have not been given the attention that I once was. I use to bring my car here and when they recommended work be done while they were already "in there" I would say go ahead and do it, not any more. My last couple experiences have not been that well and prices for parts has been much higher than MSRP. I recently brought my car in for some A/C trouble which turned out to be a $12 relay, and a "possible" leak in the system, or so i was told. They attempted to charge me well over retail for the part $40+ and then I was told they would put dye in my system to find the leak. I drove around with a hot car for a few weeks till I needed to go on a road trip. I went to the store and bought a can of refrigerant (no sealers, no hybrids etc, just plain refrigerant) and charged my system myself in less than 15 minutes. My A/C has been running fine ever since. My total bill for them to plug in a relay was over $250 and would have been over $300 if I hadn't complained about the ridiculous price of the relay. Every time I try to buy parts from them they attempt to charge above MSRP for the part. I can look up MSRP on line. The last time I called for a price on an Alternator. I asked for a price on a NEW Alternator and was quoted over $400 for a Re-manufactured one. (I was offered a 15% discount, but that still only brought it down the price I could buy a NEW alternator for online. When I asked for the price of a new one the 2nd time he just laughed and said it would be around $800! MSRP for a NEW OEM Alternator is $507.23, and they can be found much cheaper than that online. So I did. Also the salesman was a bit distracted while I was on the phone. I would have rather been placed on hold and waited till I could get some undivided attention. I'm done here. More

Delighted with the Service Dept. I requested the service department work on my 2012 Mazda Miata. The mechanic pulled the transmission and replaced my clutch, pressure plate, throw out I requested the service department work on my 2012 Mazda Miata. The mechanic pulled the transmission and replaced my clutch, pressure plate, throw out bearing and back seal. The cost was as predicted, the mechanic work was completed faster than I could have imagined, and all were friendly and courteous--a perfect experience. More