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Hoffman E. Hartford Body Shop

East Hartford, CT

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98 Reviews

700 Connecticut Blvd

East Hartford, CT

06108

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98 Reviews of Hoffman E. Hartford Body Shop

December 04, 2016

Scratch gone Sarah took great care of me at Hoffman Lexus. The work done to remove a scratch was handled promptly and with great care. Thanks very much for your h More

by Zoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah
Dec 05, 2016 -

Hoffman E. Hartford Body Shop responded

Hi Zoe, Thank you for trusting Hoffman Lexus and East Hartford Body Shop for your vehicle repair needs. We are pleased to read that our team addressed the scratch on your Lexus promptly and with great care. We value you as our customer and we are dedicated to ensuring that your vehicle is looking great for the years ahead. Happy Holidays! See you again when you are in for your next scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 23, 2016

Best customer relations After two years they corrected the problems that I had with the paint on my Audi A five both George and Bill Assured me that they would never disapp More

by RANDIJAK45
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Larson, George Orsaris
Nov 23, 2016 -

Hoffman E. Hartford Body Shop responded

Hi RANDIJAK45, Thank you for trusting Hoffman Auto Body of East Hartford for your vehicle repair needs! We are so pleased to hear that Bill and George worked hard to ensure that you were completely satisfied for the work completed on your vehicle. We value our customers and we are dedicated to providing exceptional customer service every time you visit one of our dealerships or body shops. Let us know anytime you have any further questions or service needs! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 15, 2016

My audi experience I recently was in an accident and wanted to bring my Audi to Hoffman as I have always worked with them for the regularly scheduled maintenance. Rob More

by Reggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yvette, Roberto Rodriguez
Nov 15, 2016 -

Hoffman E. Hartford Body Shop responded

Hello Reggie, Thank you for trusting Hoffman East Hartford Auto Body for your vehicle repair needs. We are pleased to read that Roberto, Ivette, and the team were great to work with and went above and beyond to answer all your questions and walk you through the process. Thank you for your recommendation! We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. Let us know anytime you have any further questions or repair needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 09, 2016

body work repair I needed a reasonable repair for a dented door because the damage was less than my insurance deductible. The repair was adjusted to suit and still re More

by KRYSIAKDAVID
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto Rodriguez
Nov 09, 2016 -

Hoffman E. Hartford Body Shop responded

Hi KRYSIAKDAVID, Thank you for choosing Hoffman East Hartford Body Shop with your vehicle repair needs. We are happy to read that our team worked with you to repair your dented door within your budget. We value you as our customer so please let us know anytime you have any further questions or service needs! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 03, 2016

Insurance Claim Success I received outstanding service from Hoffman when my car was being repaired. George was patient and caring and made me feel comfortable through the en More

by Nakisha S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Orsaris
Nov 03, 2016 -

Hoffman E. Hartford Body Shop responded

Hi Nakisha, Thank you for choosing Hoffman East Hartford Body Shop and for providing us with your feedback about your recent visit. We are pleased to read that George was patient, caring and made you feel comfortable throughout the entire process. We are always here to lessen the stressed caused by whatever brought you in. Thank you for your recommendation! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 03, 2016

Very accommodating, responsive and high quality service. Hoffman Auto Body provided quick turnaround to part ordering and repair. Roberto Rodriguez responded quickly to inquiries and scheduling and followed More

by Jose
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto Rodriguez
Nov 03, 2016 -

Hoffman E. Hartford Body Shop responded

Hello Jose, Thank you for choosing Hoffman East Hartford Body shop for your vehicle repair needs. We are happy to read that Roberto and our team provided you with a quick turnaround of your vehicle while also answering all your questions and ensuring that your car was returned to you in perfect condition. Thank you for the recommendation and for providing us with your feedback. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 25, 2016

Helped through Insurance Claim I was recently in an accident and my car was a total loss. George was very helpful every step of the way. He made me feel like a valued customer even More

by Paul L.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
George Orsaris
Oct 26, 2016 -

Hoffman E. Hartford Body Shop responded

Hello Paul, Thank you for choosing Hoffman Auto Body of East Hartford with your vehicle repair needs. We are sorry to hear that your vehicle was not able to be repaired after your accident, however we are happy that George and the team were helpful every step of the way and made you feel like a valued customer. It is our goal to reduce the stress our customers are experiencing due to whatever brought them in needing our services. Let us know anytime you have any further questions or service needs as we are here for you! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 25, 2016

I will recommend Hoffman to friends Outstanding quality and great service led by George Orsaris. I am very appreciative for George Orsaris' great care for my car and frequent communicati More

by JONATHAN.NIEMEYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Orsaris
Oct 25, 2016 -

Hoffman E. Hartford Body Shop responded

Hi JONATHAN.NIEMEYER, Thank you for choosing Hoffman East Hartford Body Shop for your vehicle repair needs. We are pleased to hear that George and the team provided you with outstanding customer service and kept you updated every step of the way. We value you as our customer and anytime we can keep your car in excellent condition let us know as we are here for you! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 24, 2016

Hoffman Does It Again From the moment I called to the moment I picked up my truck stress free, informed and as always with Hoffman Ford satisfied. From their sales departme More

by CRANES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Orsaris
Oct 25, 2016 -

Hoffman E. Hartford Body Shop responded

Hello CRANES, Thank you for choosing Hoffman Auto Body of East Hartford for your vehicle repair needs. We are pleased to hear that our team kept you informed every step of the way and made your experience as stress free as possible, and that you also had a great experience working with our Hoffman Ford Lincoln team as well! We value you as our customer and are dedicated to providing an exceptional experience at every visit. Thanks again for your feedback and we look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 20, 2016

My Experience I had to bring my car back five times to this body shop. They worked on my car in my truck area. After picking up my car the first time, I noticed t More

by NIKKISA24
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
David DeFeo
Nov 02, 2016 -

Hoffman E. Hartford Body Shop responded

Hello NIKKISA24, Thank you for providing us with your feedback about your most recent visit. When trying to locate your information we couldn’t find it under your username as listed on DealerRater. I see you have tagged David DeFeo and Seth Meruer and neither of these individuals have been employed at our Hoffman East Hartford Body Shop. Could you provide us with some additional information so that we can move forward with how best to address your concerns? You can reach me at my e-mail alison.gilbert@hoffmanauto.com and I look forward to speaking with you. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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