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Hoffman E. Hartford Body Shop

East Hartford, CT

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98 Reviews

700 Connecticut Blvd

East Hartford, CT

06108

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98 Reviews of Hoffman E. Hartford Body Shop

April 11, 2017

Happy with service My car was towed through Audi roadside to Hoffman after an out of state accident. The paperwork with insurance was easy and the communication with Geo More

by JMRDAIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Orsaris
Apr 13, 2017 -

Hoffman E. Hartford Body Shop responded

Hi JMRDAIN, Thank you for trusting Hoffman East Hartford Body Shop for your vehicle repair needs. We are happy to hear that George and the team were prompt, helpful, and provided great communication and they also picked you up at the train station so you could pick up your vehicle. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs! Kind regards, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

April 05, 2017

Very bad customer service . Do not take your vehicle there . Do your work somewhere else but not by these guys .after they fixed my vehicle .it was making noises and they act lik More

by 24destroyers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gloria Throwe
Apr 18, 2017 -

Hoffman E. Hartford Body Shop responded

Hello 24destoryers, thank you for taking the time to share your comments and feeling with us. I reached out to our Body Shop Manager, Bill Larson and he informed me that our Lexus Service Team determined that the noise coming from your vehicle was from the battery. When someone replaced it for you, the holder was not secured properly causing the battery to move and rattle on the plastic shields. You are our valued customer so let us know if there is anything further we can for you. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 17, 2017

Great work Had a recent accident where a car hit my bumper at a stop light. Took my vehicle here, and it's like it never even happened. I would highly recommend More

by DANIELF02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Orsaris
Mar 20, 2017 -

Hoffman E. Hartford Body Shop responded

Hello DANIELF02, Thank you for trusting Hoffman East Hartford Body Shop for your vehicle repair needs. We are happy to read that our team was able to repair your bumper after your accident and make it appear like nothing ever happened! Thank you for the recommendation! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 14, 2017

happy customer This is my 3rd time that I back for a services, Great customer service Roberto help me with everything that i need to know even help me what to do ab More

by MAGALY300
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto Rodriguez
Mar 16, 2017 -

Hoffman E. Hartford Body Shop responded

Hello MAGALY300, Thank you for trusting Hoffman East Hartford Body Shop for your vehicle repair needs. We are pleased to read that Roberto provided you with great customer service and answered all your questions. Thank you for your recommendations and we look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 12, 2017

Terrific service all around. I highly recommend Hoffman Audi. Roberto was thorough and patient in explaining all aspects of the service. Work was completed as estimated and on t More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto Rodriguez
Mar 13, 2017 -

Hoffman E. Hartford Body Shop responded

Hello Happy Customer, Thank you for trusting Hoffman East Hartford Body Shop and Hoffman Audi of East Hartford for your vehicle service and repair needs. We are happy to read that Roberto was thorough and patient in explaining all the aspects of the process. We look forward to seeing you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 15, 2017

Disrespectful, sloppy service Had an accident with a deer. Long story, had to fight and return the car 3 times to get it properly fixed. (Major issues, like back door wouldn't open More

by Anon.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ray Bahre
Feb 28, 2017 -

Hoffman E. Hartford Body Shop responded

Hello Anon, Thank you for choosing Hoffman Auto Body of East Hartford for your vehicle repair needs. When trying to locate your information we could not find it under your username as listed on DealerRater. Our Service Manager, Bill Larson, Would love the opportunity to talk with you when you have a few moments so he can fully understand what has occurred and ensure we assist you properly. When it is convenient for you would you please call *(860) 290-5515 and ask to speak with Bill? You can also send me an e-mail at: alison.gilbert@hoffmanauto.com. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 08, 2017

George and His Team Were FANTASTIC! Dear Mr. Hoffman and Family, We have purchased our vehicles both at your Toyota and Lexus dealerships. Most recently, we had to send our Lexus RX3 More

by RS / WEST HART
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
The young man who brought by our belongings from the un-repairable vehicle., George Orsaris
Feb 10, 2017 -

Hoffman E. Hartford Body Shop responded

Hello R.S. Thank you for trusting Hoffman East Hartford Body Shop with your vehicle repair needs. We are so pleased to read that George provided you with incredible customer service and response time to help you out after your accident. George is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. Thank you for your recommendation! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 04, 2017

Finished product looked good, customer service not great I brought my Audi to the Hoffman Body shop, due to the tremendous customer service I had when I bought and serviced my Audi at Hoffman Audi. Even th More

by cookie girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Angelo DeCarlo
Feb 17, 2017 -

Hoffman E. Hartford Body Shop responded

Hello Cookie Girl, Thank you for choosing Hoffman East Hartford Body Shop for your vehicle repair needs. We sincerely apologize for any frustration that you experienced during your recent visit. Our Body Shop Manager, Bill Larson, has been attempting to reach you so that he can address your concerns. When it is convenient for you would you please give Craig a call back at (860) 290-5515? You can also sent me an e-mail at alison.gilbert@hoffmanauto.com. We look forward to speaking with you! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 30, 2017

back to original You never want to be in an accident especially if your car is new. Angelo took care of it from start to end and kept me advised along the way. He More

by RAKROLL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo DeCarlo
Jan 31, 2017 -

Hoffman E. Hartford Body Shop responded

Hello RAKROLL, Thank you for trusting Hoffman East Hartford Body Shop for your vehicle repair needs. We are pleased to read that Angelo took care of all the details of speaking with the insurance companies which took the stress out of the situation, and that he also got your vehicle back to pre-accident condition. We strive for excellence and appreciate hearing from our customers to ensure we meet your expectations. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 30, 2017

Great communication and quick service Fabulous experience. George took care of everything.He kept me informed on when the car would be ready and took care of the insurance contact for me. More

by DSHMERL
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Orsaris
Jan 30, 2017 -

Hoffman E. Hartford Body Shop responded

Hi DSHMERL, Thank you for trusting Hoffman East Hartford Body Shop for your vehicle repair needs. We are pleased to read that George kept you up to date every step of the way and even took care of the insurance contact as well. We value you as our customer and we are dedicated to ensuring that your vehicle is running and looking great for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.