HiLine Motors
Plano, TX
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31 Reviews of HiLine Motors
Think of a 1950's slimey, crooked used care dealer. .. that's HiLine Mortors. Everything wrong with the used car industry is epitiomized here. From the time I test drove and agreed to a price and actual .. that's HiLine Mortors. Everything wrong with the used car industry is epitiomized here. From the time I test drove and agreed to a price and actually picked up the auto, the dealership switched the front tires to ones with less tread than a baby's butt, scratched the side of the auto, and closed the hood on tools which poked a whole in the hood. I was offered to purchase tires using their "Discount Tire discount" at $100.00 more than I bought them myself. The Sales rep, Tommy, said "no problem, we can fix that". They scheduled me to come in for 5 hours while they "fixed" the problem... they brought in a vendor to dab some paint on a few scratches (that I didn't raise concerns about) and they buffed the rest of the auto. I was informed that "we can't fix the whole in the hood" but I could schedule another day to bring the auto in and they would work on another dent that would take "30 minuted". When they sent the final paperwork, they switched out the "We Owe" page to show nothing was owed. I took photos of the original "We Owe" page signed by the Sales rep stating that the dent's, whole, and scratches caused by the dealership would be repaired. I refused to sign the Docusign page and they processed the transaction anyway and are now giving me a runaround on the whole in the hood. This dealership is not trustworthy. More
After my review above, which was accurate because their sales rep later emailed and apologized for his delay in responding, someone at this dealership responded with bunch of garbage, going back and readin sales rep later emailed and apologized for his delay in responding, someone at this dealership responded with bunch of garbage, going back and reading all my previous reviews and personally attacking me! Instead of simply saying that they were sorry for not getting back to me, like their salesperson did, they resorted to personal attacks against me! DOES A REPUTABL DEALERSHIP BEHAVES THAT WAY?! Please read other bad reviews about this dealership on BBB, Cars.com, Carfax, Yelp, DealerRate, etc., etc., and you'll see for yourself that the people in this dealership have major problems. I will also file a complaint with the Texas authorities against HiLine Motors for making a personal attack against me. More
Misrepresented a vehicle that I went and got a loan for, their description of a vehicle was a lie in which they misrepresented a vehicle in the specifications, actual model, horsepower and all. Both on t their description of a vehicle was a lie in which they misrepresented a vehicle in the specifications, actual model, horsepower and all. Both on their website and on EBay. Total scam of a dealership, I took out a loan for this vehicle. Good that I did not purchase airfare and hotel and saved myself! If I could give HILINE Motors out Texas a Zero Star I would! Garbage response to this dilemma that they created, with a GARBAGE ATTITUDE! How unprofessional of HILINE Motors. Do not trust this dealership! More
Beware if buying from this dealer remotely. When I received the car it was not as represented. I trusted Hiline but should have paid for a third party inspection. The transport driver was told When I received the car it was not as represented. I trusted Hiline but should have paid for a third party inspection. The transport driver was told I knew about the nicks and scratches—I DID not! You have to chase them for status. Communication is lacking. When you call, they are curt and not engaged in your concerns or buyer’s uncertainty. They did not do all items that were promised. I got the car and had to immediately take it to a shop to get items fixed to make the car reliable, totaling $6000.00+ (battery, antifreeze leaking out of the water pump, thermostats, steering wheel stuck in an unmovable position, brake lines, one key instead of the two, and this does not include fixing the nicks and scratches). Bottom line: don’t trust and verify EVERYTHING you’re told. More
Don’t trust this dealer! Unethical. Sold me a rust covered vehicle that they WRAPPED. $70k. When it started leaking and the rust was found they said. Sorry, we sell AS IS. Don’t trust this dealer. covered vehicle that they WRAPPED. $70k. When it started leaking and the rust was found they said. Sorry, we sell AS IS. Don’t trust this dealer. More
I found a 2006 Porsche Boxster Convertible on CarGurus. Nick, the sales rep at HiLine contacted me after I sent in an inquiry on it within a couple of hours. I was looking at a couple others online that we Nick, the sales rep at HiLine contacted me after I sent in an inquiry on it within a couple of hours. I was looking at a couple others online that were similar in price but the mileage was higher and since all the ones I was looking at were in different states, the dealership that gave me the most information (and obviously with the nicest car) was going to get my business. Nick was attentive and responded to text messages after business hours. I was able to get financing through my credit union in KCMO and came down with a cashiers check to Texas with all of the paperwork already waiting for me when I arrived. I would highly reccommend this dealership and the sales rep, Nick. I didn't look around the lot very much but the cars I saw looked like well taken care of vehicles and the dealership itself was classy and the people handled themselves professionally.... I would recommend and do business again More
CAVEAT EMPTOR! DON'T purchase a car here UNLESS it has an original factory warranty AND a clean Carfax. The pre- purchase transaction was friendly and promising. P DON'T purchase a car here UNLESS it has an original factory warranty AND a clean Carfax. The pre- purchase transaction was friendly and promising. Post purchase was lousy. I had a "We owe" ticket for a second key fob that the the previous owner (who purchased used Porsche} promised to bring in. When she did, the owner (Sami) refused to send me the key fob because he did not want to pay the postage. My son picked it up for me because I have stage 4 cancer and have a comprised immune system plus COVID-19 is full effect. Three weeks after my temporary plate expired and MANY texts, the salesperson informed me that the plate had been in for 4 weeks and that Sami would not send them out. Reason: Unknown. Perhaps he made a error in selling me the car at a price he re-thought was too low! I had to enlist the help of the Plano PD to have the plates sent to me which I received the next day. Unfortunately, the owner (Sami) let the salesman go. Nice guy! In closing, there might be a reason why these cars are not purchased by factory approved dealerships. My thought is, most are auction cars with warranties that are expired or due to expire in miles or years. Factory dealerships don't want the deal with the issues of cars that do not meet their standards. More
Dishonest, Shady, Go Elsewhere Hi line complaint I'll tell the facts and you can form your own opinion. I found a vehicle from this dealership that we liked. I discussed this veh Hi line complaint I'll tell the facts and you can form your own opinion. I found a vehicle from this dealership that we liked. I discussed this vehicle with Rob from this dealership. Overall he was decent to deal with upfront, but after all he is a used car salesman trying to sell a car, so what do you expect from these guys? We agreed on a fair price for this vehicle on a Thursday. We discussed that I was several hours away but would be booking a flight for my wife and I right then to pickup the vehicle at the dealership's opening Monday morning. Rob sent me the bill of sale and all paperwork needed. I had a cashiers check cut from my bank, all was done by early Friday afternoon. Confirmed per Rob that this vehicle was ours to pickup Monday morning first thing. Rob did not ask me for a deposit, or any sort of prepayment. If he had, I would have gladly obliged as this would have been a very reasonable request. Skip ahead to Saturday afternoon, I receive a vague text from Rob "I have bad news. I'm in Nc visiting my son and just got word they sold the vehicle. sorry". I tired calling Rob, which he ignored it immediately of course. Then texted me back stating "I'm with my son in Nc if you have any questions call the store and speak to the manager". I call the dealership, someone answers and I politely ask for a manager. He immediately gets defensive and tells me I can talk to him. I tell him what is going on and obviously he already knew. He then told me this is a common occurrence to sell a car from beneath someone and "sorry". I asked him how they could conduct business this way? Which he shrugged off and gave me reasons essentially saying this was my fault somehow. I explained that this deal was done according to Rob, and we had booked flights the day before. He couldn't have cared less and told me that "it is what is". He also stated " we would have probably had trouble with you down the road anyways." I told him we are now out 2 flights and he shrugged that off with no problem. We argued a bit more but he had no cares whatsoever. This must be a common practice for them to treat customers this way. You could tell these guys treating customers in this fashion was par for the course. In a nutshell, I agree to purchase a car, they agree to sell it to me, I book flights on a Friday to come pick up the vehicle Monday morning, and they sell the vehicle on Saturday from beneath me and when I ask what is going on they point the finger at me and tell me "it is what it is". Unfortunately it is business practices such as this that tend to give used car salesman bad names. This turned out to be one of the shadiest attempts at a business transaction I've ever encountered. I would recommend staying far away from this dealership. More
DO NOT BUY I hate to do this, and i have thought of it for weeks now, but i'm going to write my review based on my experience with this dealership. Today is Octo I hate to do this, and i have thought of it for weeks now, but i'm going to write my review based on my experience with this dealership. Today is October 6, 2015. I purchased my vehicle from this dealership on 8/31/15. I traded in a Honda and purchased a Lexus. As of today, this dealership still has not paid off my previous lien with Honda Financial. I already made a payment just to keep my account from default and it seems like another payment is about to kick in. First of all, Michael from this dealership promised me 1. an extra key because the vehicle i purchase came with only 1 key. 2. Fix the sunroof console because it was lose, and 3. I purchased the extended warranty and was told by the warranty company that they do not have any information from the dealership regarding my vehicle. Here are the results: 1. I still haven't receive an extra key. I was told that the key was promised by an employee, Michael, who's no longer with their company and therefore they will not honor it. 2. They temporary put a clip in the console and considered it fixed. I had to go to the Lexus dealership to get it fixed and they are not reimbursing me. 3. It looks like I have to file a petition against this dealership for 1. unpaid the lien, 2. committed fraudulent and unethical practice by selling the warranty and failed to send my information to the warranty company, and 3. reimburse my expense, lost wages claim, and suffering. I asked numerous time to speak to their owner, which he always refused to talk to me. Gabe is their manager, who has been a great help, but does not spend a lot of time to communicate with their customers. If I were you, stay away from this dealership before they screw you too. More