Hewlett Volkswagen

Hewlett Volkswagen responded

Mr. and Mrs. Perucca. I am having a difficult time understanding the disconnect in our recent interaction, and I must address your remarks. It is inappropriate and unprofessional for you to disparage our service team by referencing Mr. Hewlett’s passing. That statement is unfair, uncalled for and showed a lack of respect. My team and I operate with integrity, professionalism, and the utmost respect for our clients. Frankly, I am grateful that you directed your frustration at me rather than at my employees because they did not deserve such treatment. Regarding the Service timeline: You dropped your vehicle off Friday for a scheduled service appointment and told us you would be out of town until Monday to pick up. All service requests were completed on Friday, as promised, in preparation for your return Monday. We did not attempt to “upgrade” you, as you stated. What we did advise you of a serious safety concern: All 4 tires are balding, and your rear tires are now showing cord. These tires are unsafe and dangerous to drive on. Your Road Hazard extended warranty contract does not cover this condition, as it applies only to damage from hazard, not normal wear. While we understand this may represent an unexpected expense, it remains our responsibility to inform you of any safety issues with your vehicle. Because we did not receive a response back from you Friday, your service Advisor placed your tire needs on hold until you provided us with your decision. We never received your decision until this morning on Monday. This morning you called and spoke directly with your Advisor. At that time, we prepared your invoice with the declined services. In total, we added 4 miles from your drop off service appointment to pick up, for quality check verification needs. This did not deplete your battery charge. We also requested the car wash service to be performed this morning after you spoke to your Advisor; however, upon your arrival you firmly insisted that you wanted your vehicle returned immediately. In response, your Service Advisor personally retrieved your vehicle. From your arrival this morning, you were back out on the road in 12 minutes. We value every customer and strive to provide clear communication, timely service, and thorough attention to vehicle safety. However, we will not allow unwarranted accusations or inappropriate remarks to undermine the professionalism of our team. Respectfully, Samantha Gomez Service Manager Hewlett Volkswagen, LP

Hewlett Volkswagen responded

Thank you, Hannah! We appreciate your kind words and are glad to hear that Ophelia, Will, and Paul made your first car buying experience a positive one at Hewlett Volkswagen. Your recommendation means a lot to us. We look forward to seeing you again! Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you for your wonderful review, Carolina! We're glad to hear about your positive experience at Hewlett Volkswagen with Mr. Santos Chapa. It's great to know he made your car-buying journey amazing. We appreciate your trust in us for your second vehicle and look forward to assisting you again in the future! Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Adam, thank you for your wonderful feedback! We're glad to hear that your experience at Hewlett Volkswagen was excellent. It's great to know that Cain made a positive impact on your visit and provided you with the information you needed, especially with your new electric vehicle. We truly appreciate your loyalty as a fourth-time buyer. We look forward to seeing you again! Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you for your wonderful review, Justin! We're so glad to hear that you're happy with your second car purchase from Hewlett Volkswagen. It’s great to know that Skylar and Cain were able to assist you effectively. We truly appreciate your recommendation and look forward to helping you again in the future. Enjoy your new vehicle! Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you for sharing your wonderful experience with us! We appreciate your continued trust in Hewlett Volkswagen for your SUV purchases. It's great to hear that Skyler and Gio provided you with exceptional service and helped you find the best deal. We look forward to assisting you on your next visit. Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you for your kind words, Bob! We're glad to hear that you had a positive experience with Jay at Hewlett Volkswagen, and it's great to know he made the leasing process enjoyable for you. We appreciate your loyalty and look forward to assisting you with your next vehicle! Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you for your feedback, Anita! We're glad to hear that you had the best experience purchasing your new car at Hewlett Volkswagen. MJ will be happy to know that you appreciated their knowledge and professionalism. We look forward to assisting you on your next visit. Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you, Liz! We appreciate your feedback about your experience leasing the 2025 Volkswagen ID.4 from Hewlett Volkswagen. It's great to hear that everything from the test drive to signing the lease went smoothly. We look forward to assisting you on your next visit. Sincerely, Hewlett Customer Care Team

Hewlett Volkswagen responded

Thank you for your wonderful review! We truly appreciate your kind words about Adrian’s exceptional service during your car purchase at Hewlett Volkswagen. It’s fantastic to hear how he took the time to listen to your needs and advocate for your best interests. We are proud to have a team member like Adrian who makes the car buying experience enjoyable. Thank you again for your recommendation, and we look forward to assisting you in the future! Sincerely, Hewlett Customer Care Team