Hewlett Volkswagen

Purchase of a 2016 Tiguan S We worked with both Jay Wilson and Bob Grimes for the sale of a 2016 Tiguan S. Both sales consultants were very informative and professional in repres We worked with both Jay Wilson and Bob Grimes for the sale of a 2016 Tiguan S. Both sales consultants were very informative and professional in representing Hewlett Volkswagen and providing us with the information we needed to make an informed decision in purchasing a 2016 Tiguan S. The specific vehicle that we wanted was not on the lot, but within 24 hours they had located one 125 miles away and had it transported to their lot. Jonathan Blank processed the loan application through VW Financing and he did outstanding job in securing a loan product that was very competitive with what we had been quoted from our local bank. They're nice guys at Hewlett Volkswagen and It was worth the ride up to Georgetown, Texas to have a very productive and pleasant car buying experience. Thanks, Adam Roman More

Customer for life This is our second car with Hewlett VW-- my wife had a terrible accident in the first car, a Hyundai, just last week but was unhurt. The sales process This is our second car with Hewlett VW-- my wife had a terrible accident in the first car, a Hyundai, just last week but was unhurt. The sales process both times has been hassle and haggle free. I've walked out feeling like I got a good deal both times, and the process was painless. Hewlett and it's staff were extremely accommodating and willing to work with me even after hours to make sure my wife would be able to get to work even after the accident. I've been so pleased with both the used and the new car buying process at Hewlett VW that I've preordered our third car from the dealership, a Golf R. You have a customer for life. More

Love my red Jetta Bekka brought the right car to my attention, love at first sight.... She's very professional and took the time to explain all my questions. Gabriel Bekka brought the right car to my attention, love at first sight.... She's very professional and took the time to explain all my questions. Gabriel explained in every detail which coverage would be the best one for me. Very pleased that when I left the Agency. Selma G. More

Best VW buying experience in Austin. I bought a 2016 GTI from Jay Wilson. Great car buying experience. Jay emailed me to let me know the car was available and had it available to drive I bought a 2016 GTI from Jay Wilson. Great car buying experience. Jay emailed me to let me know the car was available and had it available to drive promptly when I arrived. Jay was extremely knowledgeable about the great in car technology new for this year in the GTI. They were very fair with evaluating my trade in and gave me a very reasonable price on my GTI. Car was extremely clean upon delivery. A first for any new car I have ever purchased. More

Not just one but two. I went into Hewlett VW in Georgetown because I knew I needed a new car as mine was failing me. I had he pleasure of getting Bekka Kotzur as my autome I went into Hewlett VW in Georgetown because I knew I needed a new car as mine was failing me. I had he pleasure of getting Bekka Kotzur as my automediator. You know, the person that matches you with the right car. She was busy, so Bekka allowed me to take my mom for a ride. We both immediately knew Volkswagen was the way to go. Next, Bekka brought mom a different car, one that she pulled just for her and I had her drive that one. She was in total awe of how it handled. We've been Toyota people for decades and now we made the switch to German ingenuity and decided to get rid of both cars. So Bekka worked her magic and when we left Hewlett that afternoon, we didn't leave with one, but two VW's. More

Great experience Bekka Kotzur spent time showing what was on the lot and the difference between the 2015 TDI Passat models. She gave me a test drive and when I express Bekka Kotzur spent time showing what was on the lot and the difference between the 2015 TDI Passat models. She gave me a test drive and when I expressed interest gave me one to take home for the night to show wife. Brought it back next day and bought one. She has been available for me then and now (1month later). I brought it back to add the tinting. I felt no pressure and price was in line with USAA figures. She is perfect sales person for everyone. More

Happy golf owner On Monday of this week I expressed interest in a vehicle via Hewlett VW's website. I was contacted shortly there after by Debbie following up on my i On Monday of this week I expressed interest in a vehicle via Hewlett VW's website. I was contacted shortly there after by Debbie following up on my inquiry. She was very helpful with making sure the vehicle was still available by going as far as to take photos of it from their lot in this Texas heat(Did she have a flame retardant suite on?) and sending me as much info as she could about it. I was unable to make it over to the dealership until Wednesday evening, but in the days between I received phone calls and text messages from Debbie checking that I was fine and that I was still interested. When I arrived on Wednesday around 7pm I was met almost before I could exit my vehicle by Jay Wilson(I think he may be telepathic, watch out), who Debbie had said was going to be my salesperson. We exchanged handshakes and warm greetings as he lead me to my potentially new vehicle. We did the normal walk around, overview and test drive. I did not have many questions upon returning to the dealership so we started the numbers process with Jonathan Blank(sales manager). Jonathan and Jay both helped me through this painless process with great ease. After discussing "the numbers" and coming to an agreeable term it was time for Jonathan to put his powers to work and get me financed. I then met Larry Chabert the finance manager who took me(the last customer of the evening also 9pm)to his office and finalized all that Jay and Jonathan had set up. After about 10 or so minutes I became the owner of my vehicle. I could not be happier with Hewlett VW. This is the Second VW I have purchased from this location and I will buy from them again. Thank you to all who have helped me this week in finding my next VW family member. V W 4 LIFE More

Great dealership Came in to buy a car and ended up buying two! Bekka was a great saleswoman and Larry was a great finance guy! Will not go anywhere else as long as th Came in to buy a car and ended up buying two! Bekka was a great saleswoman and Larry was a great finance guy! Will not go anywhere else as long as these two are here!! More

Awesome Hewlett Experience Purchased a 2013 certified pre-owned Tiguan with 100k extended warranty & protection package. Our salesman Jay Wilson was very attentive to our needs Purchased a 2013 certified pre-owned Tiguan with 100k extended warranty & protection package. Our salesman Jay Wilson was very attentive to our needs as to the type of vehicle to meet our needs & our finances. To have someone treat you with that kind of courtesy and respect made our Hewlett experience extremely gratifying. Jay saved us a ton of money over buying a new vehicle (which we came in thinking we were going to buy). We never felt hurried or pressured; Jay didn't come across a someone trying to make a quick sale but rather as a knowledgeable guide serving us. We are so pleased with our Tiguan and how Jay helped us to meet our specific needs. Likewise Gabriel when it came to the extended warranty & service packages was very friendly and thorough in his explanations. He made each easy to understand. I think the extended warranty & paint/interior protection package Hewlett offers are great added values. We absolutely will be repeat customers and will be recommending our friends to visit Jay Wilson at Hewlett VW! More

Excellent service - above and beyond support We own a 2011 Jetta Sportwagen bought from this dealership. In 2015, it started behaving oddly - lights were flickering and would come on/off with th We own a 2011 Jetta Sportwagen bought from this dealership. In 2015, it started behaving oddly - lights were flickering and would come on/off with the car off. We returned it to the dealership. They found that a windshield installed in 2012 by an aftermarket company had leaked - they were able to document root cause of the leak, worked with us to get it inspected by the company that did the work, and provided us a written document on what was damaged by the leak. Lots of back and forth was required and Robin Branham was excellent at communicating status and helping us sort out the situation. The windshield was re-sealed. VW insisted on verifing that we'd have no further leaks before doing any electrical repairs and tested the car for further leaks. After, they repaired it and it's back running as good as new. Did I mention that they provided a loaner? More