Hewlett Volkswagen

Great time buying a car, it was fun. Doing business with this dealership is a pleasure. Jay Wilson did an excellent job of presenting us with our new Corvette. It was refreshing to be rec Doing business with this dealership is a pleasure. Jay Wilson did an excellent job of presenting us with our new Corvette. It was refreshing to be received in such a friendly manor, all the staff Jay, Paul, and Amanda put our deal together quickly, and did a good job of answering questions or concerns we may have had. We also appreciated Jay Wilson’s good nature and sense of humor, and his impressive knowledge of our new car gave us confidence that we had made an excellent buy. Thanks for a great car buying experience Hewlett Volkswagen is top notch. Your Friend Corvette Dave Salopek. More

Greeted with a friendly smile. Very helpful with finding financing to suit our financial needs. I highly recommend a visit to Hewlett Volkswagen in Georgetown for your next vehicle purchase. financing to suit our financial needs. I highly recommend a visit to Hewlett Volkswagen in Georgetown for your next vehicle purchase. More

My wife and I came to look at a used Acura RDX. We are fairly experienced car buyers and had already done a lot of our own research. We worked with Santos Chapa, and we were very pleased with his sales st fairly experienced car buyers and had already done a lot of our own research. We worked with Santos Chapa, and we were very pleased with his sales style; very low pressure, was able to fill in any gaps in our knowledge and eager to help without being pushy. We were very pleased with the service we received there and would be happy to recommend to others. More

Sales was great, service department needs improvement *Updated from 1 star to 3 stars on 2-19-19. The service manager was able to resolve this to my satisfaction. Had the same solution been offered at t *Updated from 1 star to 3 stars on 2-19-19. The service manager was able to resolve this to my satisfaction. Had the same solution been offered at the time I was there, and not after having left a bad review and calling VW of America, this would be a 5 star review. This used to be THE place in the Austin metro to buy a VW. Between my wife and I, we’ve purchased three there. Not anymore. Go to Maund or Onion Creek. My experience was pretty bad, when trying to get help with service. They sold me a car with a bad alignment. It was a brand new 2019 Jetta. In 8400 miles, it had completely worn out the front tires. Brand new car, and the alignment was WAY off. They could have made the decision to help me out and take care of me, but no. I asked that they cover the alignment and meet me halfway on new tires. They gave me zero assistance. It cost me $99.95 for the alignment and then they wanted to charge me over $300 for two tires... Brett, my service advisor, said they’d submit a request to VW asking that they cover the cost of the alignment as a goodwill gesture, and that they’d call me with the verdict in 24-48 hours. Guess what? It’s been a week now and no call. I seriously wonder if they even bothered to submit it. Seriously, just stay away. I won’t ever be back here and will be submitting a complaint to VW of America about their terrible service. More

Great sales and repair service We came in relatively uninformed (especially compared to other manufacturers that we considered) and somewhat unprepared. Ivan was very helpful and pa We came in relatively uninformed (especially compared to other manufacturers that we considered) and somewhat unprepared. Ivan was very helpful and patient while we worked through our understanding of the vehicle, a 2018 Atlas. I'm very appreciative about the features of the waiting area. Part of being unprepared is that we had two young children in tow. The play area is a nice touch and gave me comfort about any future visits for service. The whole staff worked quickly and was flexible to my family's needs. Great experience. More

Another GREAT experience! From start to finish, I could not have been more pleased. This group of guys/gals really have it together. Thank you and I will return for all my need From start to finish, I could not have been more pleased. This group of guys/gals really have it together. Thank you and I will return for all my needs. More

Fantastic Initial Experience! After relocating to Austin, my 2016 VW Jetta needed the 30,000 mile service and Hewlett VW was the closest dealership to me. From booking the service After relocating to Austin, my 2016 VW Jetta needed the 30,000 mile service and Hewlett VW was the closest dealership to me. From booking the service appointment to checking out after the service was done, my initial experience was 100% positive. Friendly Service Advisor that kept me updated, clean and well stocked waiting room, and my car was returned to me spotless clean like it had never been touched. All of this in less than a hour. I can definitely recommend Hewlett VW for your service needs. More

A very pleasant process After contacting the dealership about looking to test-drive some different models, I had a great experience working with Jay Wilson. He was very infor After contacting the dealership about looking to test-drive some different models, I had a great experience working with Jay Wilson. He was very informative on the various models and packages available and never badgered us or made us feel pressured (unlike other area dealers). We ended up test driving a number of different models and Jay was timely thereafter in helping us choose which financing plan was going to be a good fit for us. Once we finally decided on a model and package, Larry Chabert was very helpful in taking us through the necessary paperwork and provided a wealth of knowledge More

Great experience!! Bought my first VW from Hewlett VW today and can't recommend them enough! I first contacted Debbie Benson and she helped me determine the dealer's pr Bought my first VW from Hewlett VW today and can't recommend them enough! I first contacted Debbie Benson and she helped me determine the dealer's pricing on a new car. I later worked with Pat McGarry as my salesman. My wife and I couldn't be happier with the service we received both via electronic communication and during our visit today. Very professional staff who streamlined the buying process and met all of our expectations. Make this your first dealer stop and I guarantee you will not be disappointed. I reached out to dealers from San Antonio, Austin, and Houston. This group was the absolute best of them all! Best car-buying experience my wife and I have ever received, hands down. We drove all the way from San Antonio to buy a car from them and would do it again without hesitation. A big thank you to everyone who helped us today! More