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Hewlett Volkswagen
Georgetown, TX
231 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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231 Reviews of Hewlett Volkswagen
February 26, 2018
Another GREAT experience! From start to finish, I could not have been more pleased. This group of guys/gals really have it together. Thank you and I will return for all my need From start to finish, I could not have been more pleased. This group of guys/gals really have it together. Thank you and I will return for all my needs. More
by Timothyewald1
Employees Worked With
Brett Hill, Jonathan Blank
October 15, 2017
Fantastic Initial Experience! After relocating to Austin, my 2016 VW Jetta needed the 30,000 mile service and Hewlett VW was the closest dealership to me. From booking the service After relocating to Austin, my 2016 VW Jetta needed the 30,000 mile service and Hewlett VW was the closest dealership to me. From booking the service appointment to checking out after the service was done, my initial experience was 100% positive. Friendly Service Advisor that kept me updated, clean and well stocked waiting room, and my car was returned to me spotless clean like it had never been touched. All of this in less than a hour. I can definitely recommend Hewlett VW for your service needs. More
by Mcvay737
Employees Worked With
Ali Asif
January 31, 2017
TERRIBLE Customer Service I was prepared to buy a VW Golf, a car I have wanted for a very long time. I had to pretty much push the salesman to take me on a test drive, and whe I was prepared to buy a VW Golf, a car I have wanted for a very long time. I had to pretty much push the salesman to take me on a test drive, and when we returned, he made me pull up to the front door. He immediately jumped out and told me he would get me a brochure. I went inside and he gave me a brochure and a card. He told me some perks of the VW, but was hurrying me along, so I left. He had a friendly tone of voice, but it was completely obvious he was not wanting to spend any time than he had to and had no interest in helping me. I went back outside almost in tears, and I started doing my own walk around on the car, because I really wanted the car. I was so sad to leave the car there, but I felt very unwelcome. I wasn't sure what to do. I wanted to go back in and tell a different salesman I wanted the car, but at that point I felt so unwelcome and it would just be so awkward. I thought about going South and buying there, but I knew I was going to have to get service in Georgetown since that was so much closer. I couldn't step another foot in that dealership. I decided to go with a different hatchback, which I am enjoying, but I thought I was finally going to get my Golf. I am so disappointed. More
by Honda Fit Girl
Employees Worked With
Pat McGarry
August 03, 2016
A very pleasant process After contacting the dealership about looking to test-drive some different models, I had a great experience working with Jay Wilson. He was very infor After contacting the dealership about looking to test-drive some different models, I had a great experience working with Jay Wilson. He was very informative on the various models and packages available and never badgered us or made us feel pressured (unlike other area dealers). We ended up test driving a number of different models and Jay was timely thereafter in helping us choose which financing plan was going to be a good fit for us. Once we finally decided on a model and package, Larry Chabert was very helpful in taking us through the necessary paperwork and provided a wealth of knowledge More
by Silver18
Employees Worked With
Larry Chabert, Jay Wilson
May 07, 2016
Great experience!! Bought my first VW from Hewlett VW today and can't recommend them enough! I first contacted Debbie Benson and she helped me determine the dealer's pr Bought my first VW from Hewlett VW today and can't recommend them enough! I first contacted Debbie Benson and she helped me determine the dealer's pricing on a new car. I later worked with Pat McGarry as my salesman. My wife and I couldn't be happier with the service we received both via electronic communication and during our visit today. Very professional staff who streamlined the buying process and met all of our expectations. Make this your first dealer stop and I guarantee you will not be disappointed. I reached out to dealers from San Antonio, Austin, and Houston. This group was the absolute best of them all! Best car-buying experience my wife and I have ever received, hands down. We drove all the way from San Antonio to buy a car from them and would do it again without hesitation. A big thank you to everyone who helped us today! More
by Scottd0518
Employees Worked With
Pat McGarry, Debbie Benson, Larry Chabert
March 01, 2016
Great customer service and price too! Jay Wilson was very friendly and did not pressure us to buy. He gave us an informative test drive. Told us a lot about the Jetta Sport and gave us an Jay Wilson was very friendly and did not pressure us to buy. He gave us an informative test drive. Told us a lot about the Jetta Sport and gave us an experience of the performance as well. We were sold on this model. The car was not on the lot but in transient. We came back finished some paper work with Larry Chabert. Larry was patient and kind answering all our questions about pricing and extended warranties. And thank you Debbie Benson for a warm welcome and having a car ready for us to test drive with our name on it - reserved for us! How nice is that!! Made us feel like VIP. The car came straight off the transport truck...talk about brand new. More
by murphdude
Employees Worked With
Debbie Benson, Larry Chabert, Jay Wilson
December 24, 2015
Cordial and competent I brought my Golf Mk7 TDI in to Hewlett VW for three reasons: 1. to validate the VW Goodwill cards. 2. to diagnose and rectify a noise which tur I brought my Golf Mk7 TDI in to Hewlett VW for three reasons: 1. to validate the VW Goodwill cards. 2. to diagnose and rectify a noise which turned out to be caused by a faulty recirculation flap motor. 3. to determine whether the radio module is compatible with a VW backup camera and to get a quote for the cost of installing it. All three issues were taken care of cordially and expeditiously. More
by HRichards
Employees Worked With
Robin Branham, Jay Flores
December 05, 2015
I was a great experience dealing with all the employees. I bought a Volkswagen Tiguan and the service I received at Hewlett was outstanding. Everyone was so nice and courteous. I would recommend them to my I bought a Volkswagen Tiguan and the service I received at Hewlett was outstanding. Everyone was so nice and courteous. I would recommend them to my family and friends. More
by maxie109
Employees Worked With
Gabriel Frunza, Samantha Gomez, Jonathan Blank, Doris Flores, Debbie Benson, Larry Chabert, Jay Wilson
November 24, 2015
Unhappy 3 time VW customer- so much for loyalty I have had a fantastic experience up to this point with VW. VERY frustrated at this point because they are using the diesel controversy to raise thei I have had a fantastic experience up to this point with VW. VERY frustrated at this point because they are using the diesel controversy to raise their prices. I was quoted with a price increase of more than $200/ month when my lease ended ON THE SAME CAR. To make matters worse, I was told I had negative equity on my current VW lease due to a few scratches and door dings. I was told the price would go down significantly if I got it fixed. I spent over $1000 getting those dings fixed (by Hewlett) only to return the car and be told I still have the same amount of negative equity. Even with repairs, being under 15k on my mileage, I was told that there was nothing more they could do for me because of "one man's terrible mistake". My car isn't even a diesel and I don't know how this effects my particular car. SERIOUSLY! I have leased 3 VW in a row and have never felt more scammed. Extremely disappointed and will be taking my business. More
by Not a fan
Employees Worked With
Barry Westover
September 16, 2015
Above and Beyond The staff at Hewlett Volkswagen is truly amazing. I am new to Volkwagen having driven Fords for 35 years and had trouble figuring out which car was b The staff at Hewlett Volkswagen is truly amazing. I am new to Volkwagen having driven Fords for 35 years and had trouble figuring out which car was best for my needs. The staff bent over backwards and did not rest until they were sure I was happy. I have never seen a dealership go above and beyond like Hewlett did. Thanks! More
by John 58
Employees Worked With
Brett Hill, Gabriel Frunza, Samantha Gomez, Thomas Worsham
