Hewlett Volkswagen

Spenser au helped us buy our new car with a excelent customer service just a overall great experience really recommend it customer service just a overall great experience really recommend it More

I recommend buying a car from Hewlett VW! Trevor and Adrian were extremely helpful, knowledgeable, and patient during my decision making process and weren’t pushy like other dealerships have Trevor and Adrian were extremely helpful, knowledgeable, and patient during my decision making process and weren’t pushy like other dealerships have been. They followed up after reasonable time and even let me take the certified vehicle I was considering home for the weekend to make sure it was a good fit before purchase. Overall, they did all they could to make it a positive experience. I love my new Cross Sport! More

Car dealerships are stet up to waste your time and keep you there for hours. I am not sure why they think this model works. Hewlett Volkswagen was the only dealership I have been too that actually values y you there for hours. I am not sure why they think this model works. Hewlett Volkswagen was the only dealership I have been too that actually values your time. Ophelia and Cain worked hard together to make sure that my time was valued and they were able to answer all of my questions in a timely manner and get me in and out of there. They made my experience so much better with there personalities. I felt like I was talking with friends and not salesmen. Thank you for your help with getting a new car. More

I scheduled an appointment for 8:30 AM on 10/5 and when I arrived, I was greeted with a hello, a fee and was told it will be about 2 hours. Normally, oil changes don't take two hours but I did opt for the fr arrived, I was greeted with a hello, a fee and was told it will be about 2 hours. Normally, oil changes don't take two hours but I did opt for the free alignment check. After two hours of sitting in the lobby, I walked up to the service writer and inquired about the status of my vehicle and with out any eye contact, the service writer said "it's in the line". Wanting more clarification, I asked; "what does 'in the line' mean?" and she snapped her head and said, "It's in line to get done". I was taken aback at her demeanor and said "You mean to tell me that after two hours, my vehicle hasn't been touched, at all?" to which she replied, 'no, it hasn't'. I asked for my vehicle back and she replied with a simple, "ok". I called and emailed a manager to offer my feedback and share my experience and requested a return call but never received one. After 24 hours of no response, I contacted the director, Mr. Fornshell and left him a voicemail and email requesting the same. I received a return call a couple hours later and shared with him my experience. He listened to what I had to said all he can do is apologize. I purchased my vehicle from this dealership in 2018 and have been a loyal customer to this location. The lack of service and poor resolution put a stop to that. I was told the service has "gone downhill" but I certainly did not expect that. After reading the other reviews, it seems it is. More

I had such a great experience here. Our sales man Trevor was such an angel. He was the best. He made it fun and easy, I didn’t feel pressured what so ever. I absolutely hate dealing with car dealerships, th was such an angel. He was the best. He made it fun and easy, I didn’t feel pressured what so ever. I absolutely hate dealing with car dealerships, they give me so much anxiety, but everyone here was so laid back and made it it effortless. If you go, ask for Trevor, he is the bomb.com. Thank you guys!! P.s. The Taos is the beesneez 👌 More

BUY HERE! Corey our salesman was extremely helpful, attentive and knowledgeable. He worked around the clock to ensure the vehicle we were looking at was ready and ours. 2 months later and were still ha attentive and knowledgeable. He worked around the clock to ensure the vehicle we were looking at was ready and ours. 2 months later and were still happy and glad we chose Hewlett Volkswagen as our Dealer. Chose the hassle free route and ask for Corey, you can stand affirmed you will be satisfied with your purchase! They don’t just sell cars, they build relationships for returning customers. More

Cory Caskey a new sales reprehensive with Hewlett Volkswagen did a great job presenting the VW ID4 electric vehicle just the other day. He was very personable and took notes to assure me that my nee Volkswagen did a great job presenting the VW ID4 electric vehicle just the other day. He was very personable and took notes to assure me that my needs were going to be met. If you are looking for a "non salesmen" customer service experience, please ask for Cory. Please remember that Cory is new and may not have all the answers, be he is eager to help and understands when its time to seek a senior sales professional. This was my first visit to Hewlett Volkswagen in Round Rock. I'll be back More

Came in to VW to view my options as my lease was up in a 2 months. Santos was consummate professional through the leasing process. He took the time to explain throughly and put my mind at ease when I had qu 2 months. Santos was consummate professional through the leasing process. He took the time to explain throughly and put my mind at ease when I had questions. Santos worked with with me and my budget and found me a deal that would help me out in this economy. This is my 3rd VW vehicle I’ve leased and will keep coming back because of the stellar service. More

If you want their sales team calling you and telling you they make more money than you. Go here. I complained about waiting hours after filling everything online and they decided to kick me out. Entitled pi they make more money than you. Go here. I complained about waiting hours after filling everything online and they decided to kick me out. Entitled pieces of trash. Jonathan is the guy who called me to tell me he made more money than me. More

My husband and I were looking for a used Toyota Tacoma. We contacted Santos Chapa and he promptly found a used truck with low mileage. Since we are from San Antonio, Santos prepared the sale, helped proces We contacted Santos Chapa and he promptly found a used truck with low mileage. Since we are from San Antonio, Santos prepared the sale, helped process the financing and had the truck ready for us to purchase.By the time that we arrived in Georgetown everything was ready to go. It was the easiest, smoothest auto purchase we've ever made. Santos was very professional and efficient. He provided the information we needed make an informed purchase without pressuring us. We highly recommend anyone needing a vehicle to go to this dealership and request Santos Chapa. More