Hewlett Volkswagen

BUY HERE! Corey our salesman was extremely helpful, attentive and knowledgeable. He worked around the clock to ensure the vehicle we were looking at was ready and ours. 2 months later and were still ha attentive and knowledgeable. He worked around the clock to ensure the vehicle we were looking at was ready and ours. 2 months later and were still happy and glad we chose Hewlett Volkswagen as our Dealer. Chose the hassle free route and ask for Corey, you can stand affirmed you will be satisfied with your purchase! They don’t just sell cars, they build relationships for returning customers. More

Cory Caskey a new sales reprehensive with Hewlett Volkswagen did a great job presenting the VW ID4 electric vehicle just the other day. He was very personable and took notes to assure me that my nee Volkswagen did a great job presenting the VW ID4 electric vehicle just the other day. He was very personable and took notes to assure me that my needs were going to be met. If you are looking for a "non salesmen" customer service experience, please ask for Cory. Please remember that Cory is new and may not have all the answers, be he is eager to help and understands when its time to seek a senior sales professional. This was my first visit to Hewlett Volkswagen in Round Rock. I'll be back More

Came in to VW to view my options as my lease was up in a 2 months. Santos was consummate professional through the leasing process. He took the time to explain throughly and put my mind at ease when I had qu 2 months. Santos was consummate professional through the leasing process. He took the time to explain throughly and put my mind at ease when I had questions. Santos worked with with me and my budget and found me a deal that would help me out in this economy. This is my 3rd VW vehicle I’ve leased and will keep coming back because of the stellar service. More

If you want their sales team calling you and telling you they make more money than you. Go here. I complained about waiting hours after filling everything online and they decided to kick me out. Entitled pi they make more money than you. Go here. I complained about waiting hours after filling everything online and they decided to kick me out. Entitled pieces of trash. Jonathan is the guy who called me to tell me he made more money than me. More

My husband and I were looking for a used Toyota Tacoma. We contacted Santos Chapa and he promptly found a used truck with low mileage. Since we are from San Antonio, Santos prepared the sale, helped proces We contacted Santos Chapa and he promptly found a used truck with low mileage. Since we are from San Antonio, Santos prepared the sale, helped process the financing and had the truck ready for us to purchase.By the time that we arrived in Georgetown everything was ready to go. It was the easiest, smoothest auto purchase we've ever made. Santos was very professional and efficient. He provided the information we needed make an informed purchase without pressuring us. We highly recommend anyone needing a vehicle to go to this dealership and request Santos Chapa. More

Great time buying a car, it was fun. Doing business with this dealership is a pleasure. Jay Wilson did an excellent job of presenting us with our new Corvette. It was refreshing to be rec Doing business with this dealership is a pleasure. Jay Wilson did an excellent job of presenting us with our new Corvette. It was refreshing to be received in such a friendly manor, all the staff Jay, Paul, and Amanda put our deal together quickly, and did a good job of answering questions or concerns we may have had. We also appreciated Jay Wilson’s good nature and sense of humor, and his impressive knowledge of our new car gave us confidence that we had made an excellent buy. Thanks for a great car buying experience Hewlett Volkswagen is top notch. Your Friend Corvette Dave Salopek. More

Greeted with a friendly smile. Very helpful with finding financing to suit our financial needs. I highly recommend a visit to Hewlett Volkswagen in Georgetown for your next vehicle purchase. financing to suit our financial needs. I highly recommend a visit to Hewlett Volkswagen in Georgetown for your next vehicle purchase. More

My wife and I came to look at a used Acura RDX. We are fairly experienced car buyers and had already done a lot of our own research. We worked with Santos Chapa, and we were very pleased with his sales st fairly experienced car buyers and had already done a lot of our own research. We worked with Santos Chapa, and we were very pleased with his sales style; very low pressure, was able to fill in any gaps in our knowledge and eager to help without being pushy. We were very pleased with the service we received there and would be happy to recommend to others. More

Sales was great, service department needs improvement *Updated from 1 star to 3 stars on 2-19-19. The service manager was able to resolve this to my satisfaction. Had the same solution been offered at t *Updated from 1 star to 3 stars on 2-19-19. The service manager was able to resolve this to my satisfaction. Had the same solution been offered at the time I was there, and not after having left a bad review and calling VW of America, this would be a 5 star review. This used to be THE place in the Austin metro to buy a VW. Between my wife and I, we’ve purchased three there. Not anymore. Go to Maund or Onion Creek. My experience was pretty bad, when trying to get help with service. They sold me a car with a bad alignment. It was a brand new 2019 Jetta. In 8400 miles, it had completely worn out the front tires. Brand new car, and the alignment was WAY off. They could have made the decision to help me out and take care of me, but no. I asked that they cover the alignment and meet me halfway on new tires. They gave me zero assistance. It cost me $99.95 for the alignment and then they wanted to charge me over $300 for two tires... Brett, my service advisor, said they’d submit a request to VW asking that they cover the cost of the alignment as a goodwill gesture, and that they’d call me with the verdict in 24-48 hours. Guess what? It’s been a week now and no call. I seriously wonder if they even bothered to submit it. Seriously, just stay away. I won’t ever be back here and will be submitting a complaint to VW of America about their terrible service. More

Great sales and repair service We came in relatively uninformed (especially compared to other manufacturers that we considered) and somewhat unprepared. Ivan was very helpful and pa We came in relatively uninformed (especially compared to other manufacturers that we considered) and somewhat unprepared. Ivan was very helpful and patient while we worked through our understanding of the vehicle, a 2018 Atlas. I'm very appreciative about the features of the waiting area. Part of being unprepared is that we had two young children in tow. The play area is a nice touch and gave me comfort about any future visits for service. The whole staff worked quickly and was flexible to my family's needs. Great experience. More