Hewlett Volkswagen

Let me say… I really don’t like dealing with salespeople, but Mike Stephens at Hewlett VW was amazing and made our experience flawless. He went the extra mile to get us a great deal, and even went out of hi but Mike Stephens at Hewlett VW was amazing and made our experience flawless. He went the extra mile to get us a great deal, and even went out of his way to pick me up on Monday morning so we could complete the transaction. I love my new VW Taos! Thank you, Mike! More

We had another dealership in the Houston area put us in a Lease and have yet to mention how many miles a year we could drive. Mike Stevens was our sales guy here, and they not only gave us exactly what we wa Lease and have yet to mention how many miles a year we could drive. Mike Stevens was our sales guy here, and they not only gave us exactly what we wanted in a car (the other dealership had our car on a freight, and came with no automatic lift gate like we originally wanted) but got us out of that unwanted contract, into a car we can actually call our own and not have to worry about miles again! Thank you, guys, for everything you have done. More

Mike Stephens was extremely helpful and very personable and made car buying enjoyable. Thanks you. and made car buying enjoyable. Thanks you. More

We found a vehicle we were interested in on the internet. Mike Stephens had the vehicle at the front door when we arrived. He made the process of trading in our car and purchasing the new car easy and seem Mike Stephens had the vehicle at the front door when we arrived. He made the process of trading in our car and purchasing the new car easy and seemless. Mike is very personable and makes car shopping less painful. The finance manager, James Colfer, worked with our requests. Professional and pleasant experience. More

Worked with Ophelia and James. I was there for over 6 hours and they were very accommodating and welcoming. Some of the nicest people I've met and by far the best dealership I've b I was there for over 6 hours and they were very accommodating and welcoming. Some of the nicest people I've met and by far the best dealership I've been to! More

Spenser au helped us buy our new car with a excelent customer service just a overall great experience really recommend it customer service just a overall great experience really recommend it More

I recommend buying a car from Hewlett VW! Trevor and Adrian were extremely helpful, knowledgeable, and patient during my decision making process and weren’t pushy like other dealerships have Trevor and Adrian were extremely helpful, knowledgeable, and patient during my decision making process and weren’t pushy like other dealerships have been. They followed up after reasonable time and even let me take the certified vehicle I was considering home for the weekend to make sure it was a good fit before purchase. Overall, they did all they could to make it a positive experience. I love my new Cross Sport! More

Car dealerships are stet up to waste your time and keep you there for hours. I am not sure why they think this model works. Hewlett Volkswagen was the only dealership I have been too that actually values y you there for hours. I am not sure why they think this model works. Hewlett Volkswagen was the only dealership I have been too that actually values your time. Ophelia and Cain worked hard together to make sure that my time was valued and they were able to answer all of my questions in a timely manner and get me in and out of there. They made my experience so much better with there personalities. I felt like I was talking with friends and not salesmen. Thank you for your help with getting a new car. More

I scheduled an appointment for 8:30 AM on 10/5 and when I arrived, I was greeted with a hello, a fee and was told it will be about 2 hours. Normally, oil changes don't take two hours but I did opt for the fr arrived, I was greeted with a hello, a fee and was told it will be about 2 hours. Normally, oil changes don't take two hours but I did opt for the free alignment check. After two hours of sitting in the lobby, I walked up to the service writer and inquired about the status of my vehicle and with out any eye contact, the service writer said "it's in the line". Wanting more clarification, I asked; "what does 'in the line' mean?" and she snapped her head and said, "It's in line to get done". I was taken aback at her demeanor and said "You mean to tell me that after two hours, my vehicle hasn't been touched, at all?" to which she replied, 'no, it hasn't'. I asked for my vehicle back and she replied with a simple, "ok". I called and emailed a manager to offer my feedback and share my experience and requested a return call but never received one. After 24 hours of no response, I contacted the director, Mr. Fornshell and left him a voicemail and email requesting the same. I received a return call a couple hours later and shared with him my experience. He listened to what I had to said all he can do is apologize. I purchased my vehicle from this dealership in 2018 and have been a loyal customer to this location. The lack of service and poor resolution put a stop to that. I was told the service has "gone downhill" but I certainly did not expect that. After reading the other reviews, it seems it is. More

I had such a great experience here. Our sales man Trevor was such an angel. He was the best. He made it fun and easy, I didn’t feel pressured what so ever. I absolutely hate dealing with car dealerships, th was such an angel. He was the best. He made it fun and easy, I didn’t feel pressured what so ever. I absolutely hate dealing with car dealerships, they give me so much anxiety, but everyone here was so laid back and made it it effortless. If you go, ask for Trevor, he is the bomb.com. Thank you guys!! P.s. The Taos is the beesneez 👌 More