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Hewlett Volkswagen

Georgetown, TX

4.8
333 Reviews

7951 Hewlett Loop Road

Georgetown, TX

78626

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333 Reviews of Hewlett Volkswagen

November 24, 2015

Unhappy 3 time VW customer- so much for loyalty I have had a fantastic experience up to this point with VW. VERY frustrated at this point because they are using the diesel controversy to raise thei More

by Not a fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barry Westover
Nov 24, 2015 -

Hewlett Volkswagen responded

ear Not a Fan: We are sorry that we disappointed you during your last visit. We certainly want to do everything possible to assist a guest who has leased three Volkswagens in a row. It sounds like we need to have a second look at your lease proposal. We don’t have your name and may be guessing here about the vehicle involved. Here is what we recall. Vehicles that have been damaged in an accident can be expensive to turn in early on a lease. Accident reports and damage will depreciate a vehicle, even if it is repaired. It may be best to wait till the end of lease term for the return so you can rely on the bank’s guaranteed value under your lease. Then your new payment will be more in line with your expectations. Please contact me directly. I can assist you personally to see if there is a way to find an acceptable lease for you today. Sincerely, John Chauvin General Manager Hewlett VW 512-681-3526 john@hewlettvw.com

Nov 24, 2015 -

Hewlett Volkswagen responded

Dear Not a Fan: We are sorry that we disappointed you during your last visit. We certainly want to do everything possible to assist a guest who has leased three Volkswagens in a row. It sounds like we need to have a second look at your lease proposal. We don’t have your name and may be guessing here about the vehicle involved. Here is what we recall. Vehicles that have been damaged in an accident can be expensive to turn in early on a lease. Accident reports and damage will depreciate a vehicle, even if it is repaired. It may be best to wait till the end of lease term for the return so you can rely on the bank’s guaranteed value under your lease. Then your new payment will be more in line with your expectations. Please contact me directly. I can assist you personally to see if there is a way to find an acceptable lease for you today. Sincerely, John Chauvin General Manager Hewlett VW 512-681-3526 john@hewlettvw.com

September 16, 2015

Above and Beyond The staff at Hewlett Volkswagen is truly amazing. I am new to Volkwagen having driven Fords for 35 years and had trouble figuring out which car was b More

by John 58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Hill, Gabriel Frunza, Samantha Gomez, Thomas Worsham
September 12, 2015

Purchase of a 2016 Tiguan S We worked with both Jay Wilson and Bob Grimes for the sale of a 2016 Tiguan S. Both sales consultants were very informative and professional in repres More

by Adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Wilson and Bob Grimes, Jonathan Blank
August 31, 2015

Customer for life This is our second car with Hewlett VW-- my wife had a terrible accident in the first car, a Hyundai, just last week but was unhurt. The sales process More

by AlexB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Hill, Doris Flores, Debbie Benson
August 27, 2015

Love my red Jetta Bekka brought the right car to my attention, love at first sight.... She's very professional and took the time to explain all my questions. Gabriel More

by Amles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Frunza, Bekka Kotzur
August 27, 2015

Not just one but two. I went into Hewlett VW in Georgetown because I knew I needed a new car as mine was failing me. I had he pleasure of getting Bekka Kotzur as my autome More

by Hoyt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Frunza, Bekka Kotzur
August 27, 2015

Best VW buying experience in Austin. I bought a 2016 GTI from Jay Wilson. Great car buying experience. Jay emailed me to let me know the car was available and had it available to drive More

by ge_off
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Wilson, Brett Hill, Samantha Gomez, Jay Flores
August 13, 2015

Great experience Bekka Kotzur spent time showing what was on the lot and the difference between the 2015 TDI Passat models. She gave me a test drive and when I express More

by jtw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Hill, Gabriel Frunza, Bekka Kotzur
August 12, 2015

Happy golf owner On Monday of this week I expressed interest in a vehicle via Hewlett VW's website. I was contacted shortly there after by Debbie following up on my i More

by ATXOutlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Wilson, Jonathan Blank, Debbie Benson, Larry Chabert
July 26, 2015

Great dealership Came in to buy a car and ended up buying two! Bekka was a great saleswoman and Larry was a great finance guy! Will not go anywhere else as long as th More

by Jssormsby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bekka kotzur, Larry Chabert, Bekka Kotzur
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