Hewlett Volkswagen

I came in because my car suddenly started acting weird and the CEL was on and blinking. Right away Samantha hooked my car up to the computer to find out what was wrong. She was great in explaining to me w and the CEL was on and blinking. Right away Samantha hooked my car up to the computer to find out what was wrong. She was great in explaining to me what exactly what was wrong with my car and what the solution would be. Because the part malfunctioning was under a recall, she was able to work me in to their busy schedule without a very long wait. It was a smooth and painless process! A rare occasion when getting a car to the shop. More

I had just had my battery replaced by a Auto store, but my radio would not work. I went back to complain, but they wouldn't even look at my car. I walked into Hewlett Volkswagen, and from the moment I step my radio would not work. I went back to complain, but they wouldn't even look at my car. I walked into Hewlett Volkswagen, and from the moment I stepped in the door, they were extremely friendly. I explained my problem, and they looked at it first hand before approaching the repairman. They jumped right to work and were very eager to help me and fix what was wrong with my car. I will be bringing it back when I have future issues. More

It seems that we've come to think of car salesmen as It seems that we've come to think of car salesmen as folks who just want to sell a car. Alex took the time to sit down with us and talk us through o It seems that we've come to think of car salesmen as folks who just want to sell a car. Alex took the time to sit down with us and talk us through our options -- informative and thorough!. He didn't want us to experience "leaser's remorse" and we really appreciated that. Our lease is up next year and we are confident that Alex will make sure we get the most bang for our buck when we're ready to get our next VW! More

Hewlett VW gave outstanding customer service when purchasing my new Jetta. Rick Roberts was excellent in his sales approach and delivery giving exceptional service and understanding to my purchasing purchasing my new Jetta. Rick Roberts was excellent in his sales approach and delivery giving exceptional service and understanding to my purchasing needs. I highly recommend Hewlett VW and Rick Roberts to anyone interested in purchasing a VW with no hassle or pressure. I will certainly be a repeat customer as will my family. 5 stars to Rick Roberts and Hewlett VW. Satisfied V-Dub owner. More

Alex Blair made the buying experience painless. I have always dreaded car shopping but Alex Blair made it an outstanding experience. Even though we bought a used car, I will be back when we buy are next n always dreaded car shopping but Alex Blair made it an outstanding experience. Even though we bought a used car, I will be back when we buy are next new car but this tim it will be a Volks! Thanks Alex!! More

Tom Worsham is a great sales man to deal with, he is not pushy or overbearing and make you feel very comfortable. Our entire sales experience was great, from test drive to trade-in and negotiating, and he g pushy or overbearing and make you feel very comfortable. Our entire sales experience was great, from test drive to trade-in and negotiating, and he got us a great interest rate for financing!He did a great job explaining all the features and benefits of our new Jetta. I hope to buy all cars in the future from Tom! More

Samantha Gomez has always been very helpful, professional, and informative. She explains the service process clearly and listens carefully to any customer concerns. Samantha is a great asset t professional, and informative. She explains the service process clearly and listens carefully to any customer concerns. Samantha is a great asset to the Hewlett Volkswagen Dealership. Many thanks to Samantha for her superior work. More

I was going today just for consultation and was ready to go another day for service, but Samantha helped me for 30 minutes - after 10 minutes I had a new auto part, and while I drank Coca-Cola some guys fro go another day for service, but Samantha helped me for 30 minutes - after 10 minutes I had a new auto part, and while I drank Coca-Cola some guys from service changed everthing what I needed. I'm happy! Thanks a lot!!!!!!!!!! More

The level of superior service one receives from Hewlett Volkswagen starts well before you step foot in the door. I noticed I was overdue for my scheduled maintenance and placed the call to the service depa Volkswagen starts well before you step foot in the door. I noticed I was overdue for my scheduled maintenance and placed the call to the service department. I spoke with Samantha, and not only was she pleasant and courteous on the phone, she set the appointment to best fit my schedule and made sure to arrange a shuttle ride for me to get me to work on time. About an hour later she followed up with me by email because she noticed that the price of the 60K mile maintenance was a bit expensive (higher than my normal visit) and actually took the time to scan the scheduled maintenance page showing the work to be done and the projected cost just to make sure I wasn't going to have a problem. Wow. The folks at Hewlett never cease to amaze me. Thanks Sam I certainly appreciate your hard work! More

Excellent customer service as always from Alex and Mark our finance provider! I am always pleased to purchase a vehicle from Hewlett and return because of their professionalism and attention to detail. Tha our finance provider! I am always pleased to purchase a vehicle from Hewlett and return because of their professionalism and attention to detail. Thank you for going above and beyond and valuing your customers! More