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Hewlett Volkswagen

Georgetown, TX

4.9
231 Reviews

7951 Hewlett Loop Road

Georgetown, TX

78626

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231 Reviews of Hewlett Volkswagen

May 10, 2010

Alex Blair is without a doubt the best I have ever had the pleasure to do business with. He is calm and direct and ultra thoughtful of your needs and time. A complete pleasure to buy from and i will be More

by land
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Blair and Larry Bingham
April 29, 2010

I visited Hewlett Volkswagen to buy a Beetle after reading a number of positive reviews. And my experience was as good as those other shoppers had described. I was helped by Thomas Worsham. He aske More

by nikio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Worsham
April 22, 2010

Working with Thomas at Hewlett made buying a new car pain-free and quick. He was not only sincere and friendly, but he also had a no-nonsense attitude that was refreshing after being treated poorly by o More

by ngana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Worsham
April 22, 2010

This was one of the most efficient and non-pressured new car purchases that I have ever had. Being a loyal VW customer, I already knew what I want, Hewlett had the exact model that I wanted and I was able More

by bkb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Russell, Josh
April 20, 2010

The parts guys can't help you unless you know the part number. Absolutely no 'experts' there. This morning, I spoke with a parts guy about a stupid little light bulb that goes in the instrument cluster. More

by cduncan10
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
parts dept.
Apr 28, 2010 -

Hewlett Volkswagen responded

Although we always try to meet or exceed customer expectations, we have obviously failed to do our part in this instance. Our personnel had good intentions of providing a positive customer experience for you, but we fell short of your expectations of having a bulb in stock for a different manufacturer than what we sell/supply parts for. We could have certainly done a better job of communication to not only you the customer, but also within our own parts department. Ultimately, we will be able to use this failure as a learning experience and have already enhanced our process for situations when parts consultants are on lunch break. If you have any further comments or questions, please feel free to contact me by phone or email. I hope we can have the opportunity to serve your parts needs in the future. Jeff Gilbert Parts Director Hewlett Volkswagen Georgetown, TX (512) 681-3054 jeffg@donhewlett.com

April 16, 2010

I had a wonderful experience purchasing my vehicle at Hewlett VW Dealership in Georgetown from Rick Roberts. He was patient and answered all questions in a timely manner. He made buying a car a pleasan More

by Jmitchell06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Roberts
April 05, 2010

My experience at Hewlett was excellent. I often equate buying a new car to going to visit the dentist. I love having a new car but not the process of dealing with salesmen. Most car salesmen are very agre More

by bcolumbus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Worsham
March 23, 2010

My husband does not enjoy the car buying experience, so that task is usually left to me. This past weekend we went to the dealership to find a more fuel-efficient car for me to drive on my extended commut More

by 89aggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Alex Blair
March 21, 2010

Normally I hate the car buying experience, however Mr Alex Blair made it a great time, He is a totaly experienced sales person and a great representitive for the Hewlett dealership. Any of my friends i More

by lisas_lasers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Blair
March 15, 2010

I can't say enough good things about Russell and my experience at Hewlett Volkswagen. I have referred two of my sons and my wife to purchase Volkswagens from him and I'm on my second Volkswagen purcha More

by roger.mcgill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell Blackstone
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