Hewlett Volkswagen

Fantastic customer service! Samantha was extremely nice and very knowledgeable. She explainted everything that was to be done, told us how long it would take, and said she would arrange for transportation and very knowledgeable. She explainted everything that was to be done, told us how long it would take, and said she would arrange for transportation if we needed it. Service techs did an outstanding job with the car. More

I almost didn't buy a VW because of my experience at Charles Maund VW in Austin. My husband encouraged me to try Hewlett VW in Georgetown, TX since I really did like the 2010 Jetta Sportwagen TDI. I rea Charles Maund VW in Austin. My husband encouraged me to try Hewlett VW in Georgetown, TX since I really did like the 2010 Jetta Sportwagen TDI. I read reviews on many sites and Russell Blackstone stood out as a wonderful salesman in all of them. I called to make an appointment to meet him and told him of my other experience. He apologized and promised me that Hewlett VW was different. Russell was friendly, efficient, and professional during my entire experience - he is the reason I purchased a VW. He took the time to show me all the features of the car - the big things and the little ones - and it's clear he knew this vehicle inside and out. He did not have the exact car I wanted on the lot, but he was able to get it in a reasonable amount of time. He kept in touch with me and gave me appropriate status updates. Everyone at Hewlett VW has been very friendly and helpful - including the receptionist and Edward in the parts dept. (I decided I couldn't live without the base carrier bars & luggage rack). They have a nice, clean waiting area there with 2 computers you can use, wi-fi for my MacBook, and free bottled water. I went to pick up my new car and Russell exceeded my expectations making this experience perfect. He took a picture of me next to my new VW and sent me that with a personalized letter thanking me for adopting my Jetta from him at Hewlett VW. His follow through has been amazing and I'm happy to say he has far exceeded my expectations. So now I need to tell the other side of this which was a nightmare. I originally went to Charles Maund VW in Austin, TX and worked with Gordon Spencer. He did not have the 2010 Jetta Sportwagen TDI I wanted on the lot, so he got it in from another dealer. I went in to pick up the car - it was Gordon's day off, so Ken helped me. I walked around the car to check it out & saw a huge scratch on the driver's side near the front of the car. I touched it & said, "there's a scratch on my new car", then Ken touched it and said, "no, it's a dent." Ken said they would pound it out, then buff it and it would be like new. I was so excited to be getting this new car and it really took the wind out of me when I saw this and Ken's response didn't help. I felt like he thought I was being ridiculous in my reaction. He said they were going to fix this car either way & if I didn't want it, they could easily sell it to someone else. I told him I'd think about it overnight and he agreed they would try to get me another car if I decided this one wouldn't work. Gordon called & spoke with my husband the next day. Gordon thought it was silly that I didn't want this car - as 'it's only a dent & we can fix it'. My husband backed me and said 'she knows about it & it will drive her crazy to have that car now'. So Gordon finally agreed to find another car for me. I was not happy with my experience and sent the following email to Gordon on Saturday: Hi Gordon, I'm really disappointed that the car had a dent on it when we went to pick it up on Thursday. I was expecting a perfect car from Volkswagen and it fell far below my expectations with the dent. I've given this a lot of thought and if I take this car, I'm always going to know there was a dent on it before I got it and it got fixed. I'm Not okay with that. Buying a new car is supposed to be a great experience - especially when it's a Volkswagen - and it was until I saw the dent. I understand that was the only one in Texas like it, but I don't want a car that had a dent fixed on it. After driving the 17" tires and the 16" tires on Thursday, I can't tell that much of a difference. I remember you said it opens up a lot more cars if we go with the 16" tires. So let's go with the 16" tires. I put the requirements I have below. I'm flying out early Sunday morning and should be back on Friday around noon or so. If you can get the car in anytime next weekend, that would be great. Feel free to call the house at *** and leave a message once you have located the car. If we have another experience like this, I'm not sure I will want to go with a Volkswagen, as it is I'm a little leery now. Thanks, Laura Gordon wrote me back the following Thursday at 4:15pm and said, "Laura, I have your white/black diesel Sportwagen due in tomorrow. The new VIN is ***. Gordon" There was no empathy in his email, nothing saying I'm sorry about your experience and we'll make it better from here, nothing. My expectations were not even close to met from this email and that is when I made the final decision not to buy the car from Charles Maund. The only reason I even tried Hewlett was because I liked the car. I wish I would have went there first. If the sales guys do this poorly when you're a prospect, I don't think you can expect much more when it comes to service as an owner. I will never go to Charles Maund again. More

Russell is not your typical high pressure sales person. I appreciated his focus on me and didn't attempt any shenanigans like upselling. he genuinely expressed concern for helping me find the right vehicle appreciated his focus on me and didn't attempt any shenanigans like upselling. he genuinely expressed concern for helping me find the right vehicle and the best price for my trade-in. His knowledge of the vehicle's features were phenomenal, I immediately believed he knew what he was talking about and understood all the issues important to me. If I buy another car I will find him no matter where he works. My personal email to him: Russell -- This is probably the only time I drove away from a car sale believing that we both are happy with the process. You're an expert sales person in that you come across as genuinely concerned and realistic about making sure the customer comes first. If I ever get out of the line of work I'm in I'll come to see you about a job. More

I'm generally not very fond of going to car dealerships. The high pressure sales pitch and the sneaky numbers game never makes for a pleasant experience. I was surprised to have quite the opposite experien The high pressure sales pitch and the sneaky numbers game never makes for a pleasant experience. I was surprised to have quite the opposite experience at Hewlett VW. I exchanged emails with Rick for several days before stopping in to say hello. Rick is completely the opposite of the usual sales consultant. It is easy to tell that he not only believes in the VW product line, but he truly enjoys his job. He is enthusiastic about showing what makes VW a different car manufacturer. Truth be told, I left the dealership empty handed as I wanted to visit another local VW dealer to see what they had available. The experience at the other dealership was so horrible I couldn't wait to go back to Hewlett VW. The very next day I was driving off in my new VW! I was so pleased with the entire experience I bought another VW for my wife only 3 weeks later. Thanks again! More

I had researched the Jetta Sportwagen TDI for some time before getting in contact with Hewlett VW. Rick was incredibly helpful by answering any and all questions quickly & completely. I never felt pressure before getting in contact with Hewlett VW. Rick was incredibly helpful by answering any and all questions quickly & completely. I never felt pressured or rushed, and I felt like my concerns were well respected. Everyone I saw was incredibly friendly each time I went to the dealership. The vehicle features were quite new (updated) from my old car, but the new features were well-explained prior to me driving the new vehicle home. The day I drove the car home was a smooth ride through the paperwork & Mr. Roberts did everything he could to ensure the financing would work out so that I still fell close to my expected monthly payments. It was a quick & smooth process. This was an excellent, no-hassle experience. I would recommend Hewlett VW any day! Thank You!!! More

Alex Blair is without a doubt the best I have ever had the pleasure to do business with. He is calm and direct and ultra thoughtful of your needs and time. A complete pleasure to buy from and i will be the pleasure to do business with. He is calm and direct and ultra thoughtful of your needs and time. A complete pleasure to buy from and i will be going back in a short while to purchase yet another vehicle from Alex for my wife. Alex makes buying a vehicle fun again, just like when I purchased my Lexus. Larry Bingham has the best folks in all areas of his dealerships. What a topnotch guy and what integrity. He is a man of his word and stands on it. A great combination. Thank you both for being there for me. Bill Luedecke More

I visited Hewlett Volkswagen to buy a Beetle after reading a number of positive reviews. And my experience was as good as those other shoppers had described. I was helped by Thomas Worsham. He aske reading a number of positive reviews. And my experience was as good as those other shoppers had described. I was helped by Thomas Worsham. He asked questions to find out what I was looking for, and found just what I wanted. He explained the different features of the car, and made me excited to drive it. I have already recommended Mr. Worsham to people I know. I would absolutely visit Tom and Hewlett VW for another vehicle. More

Working with Thomas at Hewlett made buying a new car pain-free and quick. He was not only sincere and friendly, but he also had a no-nonsense attitude that was refreshing after being treated poorly by o pain-free and quick. He was not only sincere and friendly, but he also had a no-nonsense attitude that was refreshing after being treated poorly by other Austin dealers. Thomas was able to find the exact car that I was looking for at another dealership and transfer it to Austin. He was always available by phone to answer my questions and he made sure that I wouldn't have to make unnecessary trips to Round Rock before driving my new car home. He made sure I understood that my satisfaction was his priority. I'll tell you, I'm very satisfied by my car, the price, the financing, and the overall hassle-free nature of this experience. This was the easiest car purchase I've ever had. More

This was one of the most efficient and non-pressured new car purchases that I have ever had. Being a loyal VW customer, I already knew what I want, Hewlett had the exact model that I wanted and I was able car purchases that I have ever had. Being a loyal VW customer, I already knew what I want, Hewlett had the exact model that I wanted and I was able to test drive it and walk out with my dream car within 3 hours. The staff is very friendly, the finance manager is great. My salesman, Russell, was a pleasure to work with. I can see that they are people of integrity and I hope the service department will measure up to the sales staff! More