Hewlett Volkswagen

I contacted Russell over the phone after visiting two other Volkswagen dealerships in San Antonio. They were pushy and did not let me pick out the car that I wanted. They tried to push me into a vehicle other Volkswagen dealerships in San Antonio. They were pushy and did not let me pick out the car that I wanted. They tried to push me into a vehicle for the maximum amount that I qualified for. I still wanted a Volkswagen Jetta, so I called Russell up in Georgetown (just North of Austin) & told him exactly what I wanted & how much I expected to pay for it. Within a short period of time he found the car that I was looking for & I drove 2 hours out of my way to go and pick it up. It was definitely worth the trip. If I was still in TX I would buy my next car from him. Thanks, Joseph More

I passed on other Volkswagen dealerships which are much closer to home in order to work with the people at Hewlett Volkswagen. I firmly believe it was worth driving the extra miles. Rick was a pleasure to closer to home in order to work with the people at Hewlett Volkswagen. I firmly believe it was worth driving the extra miles. Rick was a pleasure to work with. Overall, my experience with Rick and all others I dealt with at Hewlett VW was flawless. The reason I rated price as "Good" is that the 2010 Golf TDI that I purchased is in short supply and high demand so they are going at MSRP (actually higher than MSRP in some areas). I am loving my new Golf TDI and highly recomend Hewlett VW. More

I recently purchased a CC from the Hewlett team in Georgetown. I had heard and read encouraging reports about their relationship-focused philosophy and was not disappointed. My test drive was great. R Georgetown. I had heard and read encouraging reports about their relationship-focused philosophy and was not disappointed. My test drive was great. Rick sought to understand what I was looking for in a car and gave a very convincing and thorough overview of the car and its features. When it came time to buy, they respected me as a decision-making adult and did not subject me to condescending mind games. We came to a very fair agreement quickly they were very honest and straight-forward through the entire process. More

Sales: I recently purchased my second VW Passat from Hewlett VW and was very pleased with the entire experience. The salesperson I worked with was Pat McGarry. I was extremely impressed with his product Hewlett VW and was very pleased with the entire experience. The salesperson I worked with was Pat McGarry. I was extremely impressed with his product knowledge and no hassle approach. At no point did I feel pressured or that he was taking advantage of me. I later found out that Hewlett does not tolerate sleazy salespeople - they hire and train their staff to be honest, straight-forward and customer-oriented. My experience with another dealer in town (Charles Maund) was not so good because I caught the salesperson changing his original quote to me - I think he thought I would not notice and call him on it. Additionally, when the color Passat I wanted was not on the lot, he did not offer to either order the color I wanted or get one from another dealer. Pat Mcgarry at Hewlett VW said this would be no problem. Service Department: My loyalty to VW Hewlett has a lot to do with their service department, which is where I took my first Passat for scheduled maintenance and a few repairs (which there weren't many during the ten years I had my first Passat). Hewlett VW's service department also treats it customers with honesty. At one point, I needed a $500 repair; however the service consultant (Matt) suggested a different approach that only cost me $60. Additionally, Hewlett VW has a shuttle that takes people to work and picks them up at the end of the day. Finally, their hours make it easy for working people, as most customers are, to get their vehicles taken care of. There is nothing worse than having to take a vacation day to get one's vehicle in for scheduled maintenance. Finance: I dealt with Mark E. when it came to financing my Passat. Again, I did not feel pressued and there weren't any hidden fees. Mark E. got me a really good deal from A+ Credit Union which surprised me, because I shopped around for financing contacting two banks and two credit unions. Mark E. even contacted my insurance company to get the appropriate coverage - I didn't have to do this. Little Things That Mean A Lot: (1) My new Passat came with a full tank of gas. (2) Hewlett VW's facilities are clean, inside and out. (3) Pat McGarry helped me move stuff from my old Passat into my new Passat. (4) Everyone said "hello, have you been helped?" (5) What I heard from Pat McGarry about a six cylender Passat versus a turbo-charged four cylinder fit all the research and recommendations I read on the internet. (6) Hewlett VW is at a great location - easy access on/off IH-35. More

I live right down the block from Maund VW here in Austin. I can actually see it. But after a nasty experience with their Internet Sales Dept last year, I decided to travel 25 miles north to get my TDI SportW I can actually see it. But after a nasty experience with their Internet Sales Dept last year, I decided to travel 25 miles north to get my TDI SportWagen from Hewlett. Rick Roberts was a nice salesperson to work with via email. I had a trade and a price in mind for it and the new SportWagen. Plus I knew what options I wanted so I might be a little different than most shoppers. Rick recognized my needs and met them. Of course, I did feel a little pressured at times with typical rush tactics, like "we have others here to see it", etc (without the pressure this dealer gets a 5 for overall experience). But that is to be expected. And the price was just OK – if they were dealing they'd get a 5 here, too. But Rick was cordial, fun to talk with and really accommodating. He knows VW's in and out and has a great grasp on history. He (and other folks in the dealership) even stuck around after closing time to ensure delivery took place. I've got young kids and was unable to make it in before closing. The finance fella, Mark if I recall correctly, was exceptionally nice and even offered my toddlers paper, pen and a place to draw. I recommend Hewlett for sales. They are extremely nice. Service is in my future, I'm sure. So I'll let you know how that goes. More

My husband and I wanted a new diesel car and knew it was My husband and I wanted a new diesel car and knew it was going to be a Volkswagen, but didn't know what kind it was going to be. Alex was the best sa My husband and I wanted a new diesel car and knew it was going to be a Volkswagen, but didn't know what kind it was going to be. Alex was the best salesman and he helped so much, plus the Scottish accent was a bonus to listen to. We finally decided with the Jetta Sportwagen and the best part of the whole buying a car experience was when my husband and Alex conspired behind my back and surprised me two weeks early with my car. I was clueless to the whole thing and never saw it coming, it was the best surprise ever! If anyone needs a new car I would totally recommend him. He's like family and treats you like family. That's what makes him special. More

You should clone Russell Blackstone. He is unbelieveably friendly, helpful and professional. He made my first new car buying experience very pleasant. I would buy again from Hewlett solely because of Russ friendly, helpful and professional. He made my first new car buying experience very pleasant. I would buy again from Hewlett solely because of Russell. Your finance guy, however, left me sitting in the lobby for WAY too long (well over an hour both times, WITH appointments). In truth, the only negative thing I have to say about my Hewlett experience is the amount of time I spent waiting for Bill. More

This is the second vehicle we have purchased from Hewlett in just three years. We highly recommend our excellent Scottish salesman, Alex Blair. He is undeniably the number one reason we came back as repeat c in just three years. We highly recommend our excellent Scottish salesman, Alex Blair. He is undeniably the number one reason we came back as repeat customers at Hewlett! We have purchased a Hummer H3 and also a Volkswagen Jetta TDI from him. I must admit, the Scottish accent, manners and charm got to us ;-) My family...we are car people! Unfortunately, my family and I have a terrible lingering taste in our mouths from the majority of negative experiences elsewhere: sleaze-ball car salesman, dealerships that celebrate dishonesty/misrepresentation, and the "games" that truly detract or kill the very excitement of shopping for a new car. Alex Blair at Hewlett is completely different! He is knowledgeable, patient, HONEST, and a gentleman car salesman. Before coming to Hewlett, I thought those adjectives were not allowed in the same sentence as "car salesman." He stays in constant communication with us, remembers us each time we come in and aims to make us happy (not just make a quick sale). I cannot stress enough how extraordinary the car-buying experience has been at Hewlett. Even after the sale, you are given full attention and service; that cannot be said of many dealerships or companies in general! When we purchase our next vehicle, WE will be coming to Alex Blair at Hewlett! More