Hewlett Volkswagen

It has made the purchase of a new car a very enjoyable experience. The sales staff and finance manager are very professional who treats customers with courtesy and respect . They answer all of our qu experience. The sales staff and finance manager are very professional who treats customers with courtesy and respect . They answer all of our questions and explain in details the different features of the car you intend to purchase. We were allowed take the car out for a test drive. The finance manager has been very cooperative in putting together the non-standard papers and documentations to complete the finanacing. The sales staff knows how to handle the specific request and demand of the customer. The follow up after sales service is great. I will buy my next car again at this dealership. More

Great sales experience! Ken was awesome and so were the rest of the staff. The whole process was very painless and less time consuming then we thought it would be. They made everything really easy. Ever rest of the staff. The whole process was very painless and less time consuming then we thought it would be. They made everything really easy. Everyone there is SUPER nice! Highly recommend! Ask for Ken! More

At first, I was not planning to purchase a vehicle when I walked into this dealership. I wanted to pick up a brochure and leave. Days later, I am driving the initial vehicle that I found on the website. T walked into this dealership. I wanted to pick up a brochure and leave. Days later, I am driving the initial vehicle that I found on the website. The VW CC - and I LOVE it! What a dream! Due to a busy life schedule and the situation on the vehicle I had, its was timing that I felt had the better of me. This dealership and the team of individuals that work here are amazing! You will find knowledge, honesty, patience and professionalism here to where you are treated as a real customer verses a "number" that I felt from other dealerships around the area. I was even thinking about driving north to Dallas to purchase another vehicle but I did not have to after my experience with VW of Georgetown. I had my guards up but I can tell you now, I let them down a bit as I could see their way of selling was so different to the past. I LOVE my CC! I am grateful I had a wonderful experience to which I will share with others around our town! Thank you Ken and Mark and thank you VW of Georgetown! More

We needed an alignment on our VW, so after a less than stellar experience with our nearby VW dealer, we decided it was worth it to travel to Hewlett in Georgetown. Made an appt online since it was off hou stellar experience with our nearby VW dealer, we decided it was worth it to travel to Hewlett in Georgetown. Made an appt online since it was off hours, and I got a response with an appt in the timeframe I requested with a quote and an offer to schedule their shuttle to take me home after drop-off. Dropped the car off at the appointed time (10:30am) and got a shuttle back to Austin immediately upon asking for it (nice driver). Very convenient! Also, if you had a short job, the waiting area had wireless, two internet stations, and a nice coffee/tea bar (and bottled water). Confortable seating, reading materials, too. Unfortunately, my car wasn't ready to go until closing that day. That's my one complaint. I'd been told an alignment should be a 2- to 4-hour job and I expected to have the car in my possession the same day. We had to be somewhere at 7pm (so picking the car up from Georgetown at 6pm wasn't going to work). Instead, I arranged for their shuttle to pick me up in Austin the next morning. A different shuttle driver (Sean, also very nice), took me up to Hewlett. I paid the bill and a guy in the cashier area explained the alignment before-and-after information on the receipt to me. I was on my way out of there very quickly and efficiently. The car was also washed and vacuumed. Samantha Gomez was the service rep I dealt with. She was prompt, thorough, and friendly. The shuttle drivers were professional and friendly, too. In fact, everyone I crossed paths with were friendly and offered to help. The car drives straight now, so I'd have to say they did a good job with the alignment! We'll be back. More

Excellet dealership both for sales and service. We have purchased 3 VWs from Russell and have been completely satisfied with all three. The most recent purchase was in Jan 2011 - we bought a 2011 Tiguan a purchased 3 VWs from Russell and have been completely satisfied with all three. The most recent purchase was in Jan 2011 - we bought a 2011 Tiguan and absolutely love it. Russell is an excellent salesman, very knowledgeable about the cars and its features, professional, friendly and takes a geniune interest in the customer and their needs and wants. We were very pleased with the selection of vehicles offered, the test drive and the purchase process. We will not buy a car from any other dealership and will only use this dealership for all service needs. You can't go wrong with this dealership or with Russell. More

Both Rick and Ilia were respectful and professional during the process of buying and financing a used Jetta. I have bought cars from various dealers and have generally not had good experiences. I was p during the process of buying and financing a used Jetta. I have bought cars from various dealers and have generally not had good experiences. I was pleasantly surprised that, with Hewlett VW, there was no undue pressure, bait and switch, or questionable finance plans that I've seen at other dealers. These guys are true professionals. I couldn't have been more at ease during the process and I'm looking forward to dealing with them again for my next purchase. More

Buying a car is never fun. Ok, for me, in a sick, twisted way it is kind of fun. But it's also scary trying to figure out what you can afford, and trying to get the most car for that value. We had twisted way it is kind of fun. But it's also scary trying to figure out what you can afford, and trying to get the most car for that value. We had a great experience at Volkswagen. They have great cars. Really, the salespeople don't need to sell the vehicle, test driving one told me that I had to have a VW. They drive different than other cars. They drive... classy. I ended up with a 2011 Tiguan. I love it. I haven't seen any other Tiguans since I purchased it, and it makes me feel special and like I got the inside scoop everyone else missed out on! From the Turbo Engine, to the way it hugs the road, I wouldn't trade my Tiguan for any other vehicle of comperable size or price. I love it. And working with the salespeople at Hewlett VW was not nearly as stressful as it was at the last dealership. They weren't crying, or begging, they simply countered our offers, we countered back, we went back and forth all very professional and businesslike, until all parties were satisfied with the end result. They didn't try to force us into a vehicle we couldn't afford. I really appreciated that. No one wants to get excited, or over-excited, and exceed their budget. Cause you pay for that for years to come. More

Joe was amazing. I went in thinking I knew what i wanted. As a seasoned Sales Executive I thought I had it all figured out. Joe helped me take a step back and get the car that I needed and wanted wanted. As a seasoned Sales Executive I thought I had it all figured out. Joe helped me take a step back and get the car that I needed and wanted, not just "something." He not only explained the xxxxxxof each car but some drawbacks as well. He also was not xxxx bent on putting me in an expensive car or an '11. We looked used first. Joe really has your best interest in mind -- even if that means having to walk away. Financing was EXTREMELY helpful and accommodating. I was all set when I went to take delivery, however the in-house APR's beat everybody (I used Lending Tree, so I got a BIG sampling) by 2 points!! Huge!! Thanks to their in house financing guy (sorry I dont remember your name :-) The post sale follow ups were and are still very thoughtful and caring. This is my first VW and will buy from Hewlett and Joe again! Thank you Mr. Hewlett for having such an honest employee base and staying competitive. Keep up the GREAT work. I will be sending my family and friends by for their needs as well. Purchased: 2011 Jetta SEL Age: 34/Male Profession: Sales More

Hewlett VW is a dealership where the staff is friendly and knowledgeable. Gabriel Frunza located the Routan I was looking for, contacted me and told me the car was available to take for a test drive. I and knowledgeable. Gabriel Frunza located the Routan I was looking for, contacted me and told me the car was available to take for a test drive. I never felt like the car was being pushed on me, just informative advice was given by Gabriel. The sales process was hassle-free even though it was right at closing time. I dropped off the title of the car we traded in 2 days later and picked up the contract. They will make it work for you. Post sales questions are answered promptly by Gabriel. I would definitely buy again at Hewlett VW. More

I had an excellent experience with Hewlett VW. In particular, my salesperson, Ilia Pauloo, was very helpful, responsive, professional and friendly throughout. This was by far the most satisfying and particular, my salesperson, Ilia Pauloo, was very helpful, responsive, professional and friendly throughout. This was by far the most satisfying and least stressful car-buying experience I have ever gone through More