
Hewlett Volkswagen
Georgetown, TX
Filter Reviews by Keyword
By Type
247 Reviews of Hewlett Volkswagen
After stating multiple times that I would get a great After stating multiple times that I would get a great deal since it was the last day of the month, I got $500 over "TruPricing" because I used th After stating multiple times that I would get a great deal since it was the last day of the month, I got $500 over "TruPricing" because I used their financing. I accepted this - knowing full well that this wasn't a great end of the month deal. I went to get the car turned it on and it had 1700 miles on it, then i was told it was a demo. That was the first time I was told it was a demo. Deceptive, no great deals even at the end of the month. After writing a review they contacted me to let me know I didn't understand their pricing, with no regrets for having deceived me. Not acknowledging that they were essentially trying to sell me a used car as a new car - with no deal. It's just dishonest, if you still go - watch your back, realize you will not get a good deal, and make sure to check the odometer. More
Rick Roberts was knowlegdable, flexible and completely accomodating. He demeanor was warm and welcoming. We looked at lot of dealerships and spoke to alot of sales people. We kept coming back our experien accomodating. He demeanor was warm and welcoming. We looked at lot of dealerships and spoke to alot of sales people. We kept coming back our experience at Hewlet. Here we felt respected, listened to and never presured into items or price points we knew we could not work into our budget. I will be a returning customer thanks to Rick! More
My wife and I purchased a new Beetle in January 2012 with the full extended warranty. One year later the cheap pot metal ring at the top of electronic key broke off as the service person told me happens oft the full extended warranty. One year later the cheap pot metal ring at the top of electronic key broke off as the service person told me happens often(Planned obsolescence through poor engineering?) rendering the key unable to be kept on a key ring with my other keys. I called the service writer 1-4-13 who immediately stated it was not covered. I asked him to check and verify that my warranty or his Hewlett Volkswagan dealer would not make good on such a poorly engineered and manufactured part. I also learned a new key would be over $300 to replace. That’s right,,,,,,,a key that I now can not attach to my key ring. It’s a pain. The service representative returned my phone call promptly and stated the warranty provider and the dealer could not and would not do anything for me other than take my order for a new key, yes, over $300. This dealer is a 140 mile round trip for me to purchase the new vehicle and to get it serviced. I bought the extended warranty. Now when “cheap” rises to the surface and presents itself in the form of a very inconvenient and unsecure means of carrying a key or keys around, I am basically told German engineering failed not only me but other consumers for this issue and to deal with it…….Come on Hewlett/VW, own your failures, make it right and above all else after a consumer invest in your new vehicles, make your customer happy when such a minor issue presents itself. Not Happy –Mark Graves, San Marcos TX More
By far the best purchase experience at a dealership. Sales Specialist Tom Worsham was attentive, polite and very helpful and accommodating. Shopping for a car with a newborn and a toddler isn't easy, so Sales Specialist Tom Worsham was attentive, polite and very helpful and accommodating. Shopping for a car with a newborn and a toddler isn't easy, so the dealership went out of their way to make sure we got the car we wanted along with the best deal available in the shortest possible time. I would highly recommend him for the purchase of your next car. Thanks Tom. Finance Manager Ilia Pauloo was very kind and courteous in that he rushed us through the finance process and did not make it seem like the usual drawn out scenario. Our two kids were whiney and hungry and he made sure we got the extras we actually wanted. What usually gets a customers blood boiling ended up being a breeze as we already knew what we wanted and were getting into. Thanks Ilia. My wife who usually detests the car buying process was pleasantly surprised at the promptness and is still actually in shock at how smoothly it went. I have yet to experience the service department. (VW isn't known for the best service) But I have a strong feeling that this dealership might make a difference. I also appreciate a service like Dealer-Rater that allows me to walk into a dealership knowing who and what I should expect or look forward to. Thanks for the service. More
I spent 7 hours waiting for them to get paper work together, after making a deal on a car with my own financing approved through a local credit union. It was one delay after another. together, after making a deal on a car with my own financing approved through a local credit union. It was one delay after another. More
Best customer service by far over every dealership or service department I've ever dealt with. Everyone is very friendly and helpful. They will always treat you as if you are their number one priority. I service department I've ever dealt with. Everyone is very friendly and helpful. They will always treat you as if you are their number one priority. I highly recommend Hewlett VW!!! More
Ray and Jim continue to impress in their customer service skills and technical ability. When you visit Hewlett for service make sure you ask for them to take the time and they will. Fantastic service. Tha skills and technical ability. When you visit Hewlett for service make sure you ask for them to take the time and they will. Fantastic service. Thanks, Greg More
Hewlett Volkswagen service is wonderful. I came from another state and they treated me as if I bought my car from them. They are extremely courteous and professional. I was getting my 10000 mile check another state and they treated me as if I bought my car from them. They are extremely courteous and professional. I was getting my 10000 mile check up and some recall work. Brett explained what would be done to my car and how long it would take when I dropped it off. When I picked my Jetta up, he went through a detailed explanation of everything performed. He took the time to make me feel important. I love my VW and they make me appreciate it more. More
Jim Halvorsen was very easy to deal with. We gave him our bottom line and he did his very best to meet it. He is not the stereotypical "car salesman." He was very patient and eventempered during our whol our bottom line and he did his very best to meet it. He is not the stereotypical "car salesman." He was very patient and eventempered during our whole visit. We also had good experiences with the other Hewlett staff we came in contact with. Jim really impressed us with his knowledge of the vehicle and we enjoyed meeting him. We also like the fact that Hewlett VW is located in our hometown of Georgetown, and that we didn't have to go out of town to get a good deal. More
I can't say enough good things about this dealership, I knew exactly what I wanted and they didn't waste my time trying to sell me something I didn't! Rick Roberts, who has been with VW for 30 years - (how knew exactly what I wanted and they didn't waste my time trying to sell me something I didn't! Rick Roberts, who has been with VW for 30 years - (how often do you see that?)is very knowledgeable about all things VW. As they didn't have what I wanted on the lot, he ordered it for me. Communication was great, Rick kept me apprised of the status of my order all the way. Finance was painless, I got a fair trade in on my vehicle and I left with exactly what I wanted! It just doesn't get better than that! Almost forgot to mention, I drove 200+ miles to this dealership because my nearest one isn't as friendly, clean, classy or knowledgeable. More