Hewlett Volkswagen

I will preface this review by saying two things: 1. I have been through the vehicle purchasing process 4 times now in the last 12 years. 2. A month prior to my purchase at Hewlett VW, I had a traumatizin have been through the vehicle purchasing process 4 times now in the last 12 years. 2. A month prior to my purchase at Hewlett VW, I had a traumatizing experience with a Toyota Dealership in Arlington. (ok, ok..."traumatizing" may be an excessive term, but if you only knew my story, I promise you would agree.) With those two things being said, I have to admit I was apprehensive to walk through another set of dealership doors. After reading customer reviews of Hewlett VW, I decided I would take a chance. I am glad I did. My salesperson, Ken Shipp, was by far the best car salesperson I have ever encountered. He was respectful, patient, and kind. He took the time to answer every single question I had, and to say I had "a lot of questions" would be an understatement. He was also more than willing to show me every car/option I asked to see. He even took the time to demonstrate all of the options, ie: navigation, bluetooth, intellikey, etc. My favorite part about dealing with Ken, and all of the others I encountered at Hewlett, was that I never once felt an ounce of pressure. If they offered me something and I said I did not want it--that was it. No pressure, and they never made me feel guilty about saying, "No". Better yet...no guilty feeling for saying, "YES" to my 2011 Jetta--for once, I purchased a vehicle with no pressure. I must also give kudos to Scott Morgan, Sales Manager; and Mark Eggleston, Finance Manager. Both made me feel like I was a valued customer--not like they were doing me some sort of favor (like all other dealership sales managers/finance managers I have encountered). Guess the apple doesn't fall far from the tree. If you are looking for a pleasant buying experience, Hewlett VW is the way to go. Ask for Ken--he won't disappoint. You may even be asking him for a hug instead of a handshake at the end of your transaction, like I did. :) Many thanks again to all who took part in making my experience top notch. You guys rock! More

I bought my 2006 TDI VW Jetta back in 12/05. I was very impressed with the sales staff at that time. Everyone is friendly and professional. I continue to have my Jetta serviced by them as they do an exce impressed with the sales staff at that time. Everyone is friendly and professional. I continue to have my Jetta serviced by them as they do an excellent job and everything is warrantied. The shuttle service is fantastic. I just recently used as usually I have a ride. They took me all the way from Georgetown to my workplace on Burnet Road. It is worth the drive and trust the work will be done right the first time. More

Samantha Gomez is our service advisor and she is top notch. in fact I wish that we could bring all our vehicles to her as she listens well, gets it right the first time and there is never a need for a notch. in fact I wish that we could bring all our vehicles to her as she listens well, gets it right the first time and there is never a need for a Texas " two step " ( and I don't mean the dance ! ). We have to drive a significantly longer distance to have service completed at Hewlett but their service team, and Mrs. Gomez make it well worth the drive. Jackie Drewry More

Brett and Samantha do an outstanding job working with customers and giving them a great customer service experience. I just bought my new car based mainly on the level of service that Hewlett provides. I customers and giving them a great customer service experience. I just bought my new car based mainly on the level of service that Hewlett provides. I travel a long distance to get to them but its worth it. Thank you both for all you do! More

Purchased a 2011 VW Golf from Hewlett VW in Georgetown....and they rock!!! I'm 42 and have purchased a number of cars in my life, but have never received the level of professionalism as I did Georgetown....and they rock!!! I'm 42 and have purchased a number of cars in my life, but have never received the level of professionalism as I did at Hewlett. My sales person, Pat McGarry, was so professional I thought he might have been the owner. Did not come across as the stereotypical car salesman...at all. Straight shooter and gave me a great deal on the car and my trade-in. The salesmanager, Brian Ward, recieves a five star as well as worked to get me into the car I wanted. If you dislike buying cars and would desire I more enjoyable car buying experience go to Hewlett and ask for Pat McGarry and Brian Ward...you will not be disappointed. Thanks Hewlett!! Sincerely, Patrick F. More

It has made the purchase of a new car a very enjoyable experience. The sales staff and finance manager are very professional who treats customers with courtesy and respect . They answer all of our qu experience. The sales staff and finance manager are very professional who treats customers with courtesy and respect . They answer all of our questions and explain in details the different features of the car you intend to purchase. We were allowed take the car out for a test drive. The finance manager has been very cooperative in putting together the non-standard papers and documentations to complete the finanacing. The sales staff knows how to handle the specific request and demand of the customer. The follow up after sales service is great. I will buy my next car again at this dealership. More

Great sales experience! Ken was awesome and so were the rest of the staff. The whole process was very painless and less time consuming then we thought it would be. They made everything really easy. Ever rest of the staff. The whole process was very painless and less time consuming then we thought it would be. They made everything really easy. Everyone there is SUPER nice! Highly recommend! Ask for Ken! More

At first, I was not planning to purchase a vehicle when I walked into this dealership. I wanted to pick up a brochure and leave. Days later, I am driving the initial vehicle that I found on the website. T walked into this dealership. I wanted to pick up a brochure and leave. Days later, I am driving the initial vehicle that I found on the website. The VW CC - and I LOVE it! What a dream! Due to a busy life schedule and the situation on the vehicle I had, its was timing that I felt had the better of me. This dealership and the team of individuals that work here are amazing! You will find knowledge, honesty, patience and professionalism here to where you are treated as a real customer verses a "number" that I felt from other dealerships around the area. I was even thinking about driving north to Dallas to purchase another vehicle but I did not have to after my experience with VW of Georgetown. I had my guards up but I can tell you now, I let them down a bit as I could see their way of selling was so different to the past. I LOVE my CC! I am grateful I had a wonderful experience to which I will share with others around our town! Thank you Ken and Mark and thank you VW of Georgetown! More

We needed an alignment on our VW, so after a less than stellar experience with our nearby VW dealer, we decided it was worth it to travel to Hewlett in Georgetown. Made an appt online since it was off hou stellar experience with our nearby VW dealer, we decided it was worth it to travel to Hewlett in Georgetown. Made an appt online since it was off hours, and I got a response with an appt in the timeframe I requested with a quote and an offer to schedule their shuttle to take me home after drop-off. Dropped the car off at the appointed time (10:30am) and got a shuttle back to Austin immediately upon asking for it (nice driver). Very convenient! Also, if you had a short job, the waiting area had wireless, two internet stations, and a nice coffee/tea bar (and bottled water). Confortable seating, reading materials, too. Unfortunately, my car wasn't ready to go until closing that day. That's my one complaint. I'd been told an alignment should be a 2- to 4-hour job and I expected to have the car in my possession the same day. We had to be somewhere at 7pm (so picking the car up from Georgetown at 6pm wasn't going to work). Instead, I arranged for their shuttle to pick me up in Austin the next morning. A different shuttle driver (Sean, also very nice), took me up to Hewlett. I paid the bill and a guy in the cashier area explained the alignment before-and-after information on the receipt to me. I was on my way out of there very quickly and efficiently. The car was also washed and vacuumed. Samantha Gomez was the service rep I dealt with. She was prompt, thorough, and friendly. The shuttle drivers were professional and friendly, too. In fact, everyone I crossed paths with were friendly and offered to help. The car drives straight now, so I'd have to say they did a good job with the alignment! We'll be back. More

Excellet dealership both for sales and service. We have purchased 3 VWs from Russell and have been completely satisfied with all three. The most recent purchase was in Jan 2011 - we bought a 2011 Tiguan a purchased 3 VWs from Russell and have been completely satisfied with all three. The most recent purchase was in Jan 2011 - we bought a 2011 Tiguan and absolutely love it. Russell is an excellent salesman, very knowledgeable about the cars and its features, professional, friendly and takes a geniune interest in the customer and their needs and wants. We were very pleased with the selection of vehicles offered, the test drive and the purchase process. We will not buy a car from any other dealership and will only use this dealership for all service needs. You can't go wrong with this dealership or with Russell. More