Hewlett Volkswagen

No Better Place to Buy a Car! This is my second purchase from Hewlett Volkswagen and specifically Tom Worsham. I gave Tom a call and let him know I was in the market for another VW This is my second purchase from Hewlett Volkswagen and specifically Tom Worsham. I gave Tom a call and let him know I was in the market for another VW. He said to come on over when it was convenient for me, but to call first to ensure that he could give me his undivided attention. Well that has never been an issue because Tom is all about the customer. Tom is one of the most straight forward guys I have ever done business with. His no nonsense approach is epic. Just love him! Now let me tell you just a bit more so you get the big picture. I came in, within 10 minutes of talking about the inventory he had me in the car I would deal on. You see he knows the customer and listens to your needs, just priceless customer service. I also had a really good run with Bret Hill the Finance Manager as well. These guys are a hoot, but let me assure you that you will get the very best deal and have lots of fun at the same time. I would highly recommend Hewlett Volkswagen and specifically Tom Worsham to anyone looking for the "best" car buying experience ever. More

BEST Ever! I bought a 2011 VW Jetta from Hewlett Volkswagen and boy am I glad I did. This was hands down the BEST car buying experience imaginable. I not only go I bought a 2011 VW Jetta from Hewlett Volkswagen and boy am I glad I did. This was hands down the BEST car buying experience imaginable. I not only got the price I wanted for my trade I also got the price I wanted for the car. Doris and Gabriel were literally jumping through hoops for my wife and I. We have never had that ever. Now, here's the best part, not only did they beat the pre-approval I walked in there with, Gabriel called me two days AFTER the sale was finalized to get me a better rate, because he felt the original rate wasn't good enough for us. That's right, he called AFTER the sale was complete and demanded a better rate for us on our behalf. Are you serious? That is ridiculous awesome for us! We cannot wait to be in a position to go back and buy another car. No one has ever treated us this good! Oh, and they have in house Allstate insurance there and slashed in half our current insurance WITH better coverage. Thank you Cindy! Hands down BEST car-buying experience EVER! More

2013 CPO Passat, Happy Customer We started looking at a red Sportswagen about a month ago after my Subaru was totaled in an accident a week later we bought a Passat. I wanted a diese We started looking at a red Sportswagen about a month ago after my Subaru was totaled in an accident a week later we bought a Passat. I wanted a diesel so it was either VW or MB. VW won the toss to go first. I think we drove 5 or 6 different TDI's including the Golf, Jetta and the Passat. The TDI mileage was a deciding factor in our buying decision. While we looking a new Passat, I asked about a CPO Passat on the floor. The Passat had what I wanted on it plus a CPO it had an additional 2 yr 24 mo warranty at a substantial savings. We negotiated a fair price that was $500 under BB on the car. The service manager showed me the service history on the car. No surprises there. Got a good deal on the financing and warranty. The Passat was spotless inside and out. There were a couple of things that Doris could have explained better like the CPO Warranty roadside service and some other benefits and made it an easier sell. Hewlett dealership is clean, well lit and staffed by professional courteous employees. The dealership took my feedback very seriously. No complaints about the car, the sales or service folks, the deal, the dealership, service department, Car was washed twice in 3 days! We have been delighted with our first service and the folks at Hewlett. I would recommend these folks without hesitation. Doris, Alvin and Brett More

Great service and friendly people!!!! I love that I can make an appointment to get my car serviced. I also appreciate that they keep me informed of the scheduled maintenance for my vehicl I love that I can make an appointment to get my car serviced. I also appreciate that they keep me informed of the scheduled maintenance for my vehicle. While I was there, they noticed I was almost due for an oil change. Within 15 minutes, they had my oil changed and I was on my way. Also I must mention that I love how they take me home and pick me up, so I am not sitting around waiting for my car repair. Great service and friendly people!!! More

VW Hewlett Did it Again On a day that I went in only for a service appointment, the showroom of Hewlett VW caught my eye so I tippy toed over to the new car sales and ask the On a day that I went in only for a service appointment, the showroom of Hewlett VW caught my eye so I tippy toed over to the new car sales and ask the receptionist that I had questions on a vehicle but did not want a sales person to be "dinged" by a no sale as I only had questions on the difference between the CC and Passat AND the Audi used vehicle that was outside. The team assured me that all would be ok and I was introduced to Pat McG. Pat was patience and very informative and showed a personal approach to the overall picture of my family, life situation and put the puzzle together of what would really work for the sake of myself and my sons. Very patient and responded to all my calls immediately to include my emails. It takes a team to make a sale and by gosh - Pat and the team won me. I now am the owner of a new Passat which works for my life needs. I loved my CC and I love Hewlett therefore I turned to Hewlett again and I truly feel comfortable in my experience and new car. Thank you again! More

Purchased a new 2015 Golf SEL Rick Roberts has been very patient and helpful with me over these last few months. After having corresponded with him back and forth over several diff Rick Roberts has been very patient and helpful with me over these last few months. After having corresponded with him back and forth over several different trims and colors I decided to stop by yesterday, just to see what they had. As I was on my way to my parent's house I decided to stop in and take a look at some inventory on the lot. As I was peering through the windows of the new Golf, Rick popped up behind me and asked if he could help me with anything. That's when I let him know that we had been talking for a while now...and he asked me if wanted to take it for a test drive. There was no hesitation for me, I said sure. Needless to say, I loved the way the car drove, felt inside and just the pleasant experience all together. Rick and Brett were both really helpful in getting me into the car I wanted. I had originally thought about getting the SE but they SEL was soo nice that I couldn't pass it up. Even though they were super busy yesterday, everyone was still very helpful and eager to work with me. I didn't feel rushed or pressured, overall it was a good buying experience. I chose this dealership because I had my '06 Jetta serviced there for several years and I had never had any problems or issues with how they treated me and I wanted to continue that experience with a brand new Golf. Thanks again to everyone at Hewlett. More

A honest caring dealership My 2077 VW Rabbit was purchased used at another local VW dealer back in April of this year. Although car fax did not show this vehicle having been in My 2077 VW Rabbit was purchased used at another local VW dealer back in April of this year. Although car fax did not show this vehicle having been in an accident i later found out it had. it has taken several months and additional expense to bring the Rabbit back up to standard thanks to Hewlett VW and Jason in the service department. I know I have a VW dealership that cares about my cars and my safety. Thanks Hewlett More

Got your car, give us money Set up an appointment for 7:30 AM. Was told by the service advisor that the automatic transmission maintenance would take 3to4 hours. When I got to He Set up an appointment for 7:30 AM. Was told by the service advisor that the automatic transmission maintenance would take 3to4 hours. When I got to Hewlett VW on Monday morning at 7:15AM, I was told again that the service would be 3to4 hours. I was given a ride home and during the approximately 30 minute ride (others to drop off also), I asked to be picked up at roughly 11AM and return to the dealership. I was told they could not do that, but to call the service advisor Robin Branham for the car shuttle back to the dealer. I called at 11:07am and was told by Mr. Branham that he would send the shuttle. An hour later I called again(twice) and asked Mr. Branham about the shuttle. He indicated that the shuttle was having weather or traffic problems but would find out where it was and would call me back. He did not call back, but the driver did about 20 minutes later saying he was just leaving the dealership. I was picked up 1 hour and 35 minutes after my initial call. When I got to the Hewlett facilities Mr. Branham did not want to talk to me, he shuffled me off to another individual that just wanted me to pay, but I waited and asked directly what the problem could have been. Mr. Branham said he had no idea at all. Previously when I dropped off the vehicle I indicated that I would like to speak to the service tech on what he observed during the maintenance. All Hewlett wanted was for me to pay and move on, first response was the tech was test driving, then 10 minutes later he was at lunch, but Branham called during his lunch and got my questions answered. Would you go back to this dealer profit center?? More

Repeat Buyer...Outstanding Store. Second purchase from Hewlett VW in the past 12 months. Both purchase experiences (Certified TDI Jetta and 2014 TDI SEL Passat) were outstanding. Coupl Second purchase from Hewlett VW in the past 12 months. Both purchase experiences (Certified TDI Jetta and 2014 TDI SEL Passat) were outstanding. Couple this with stellar experiences with the service department for maintenance and I give a two thumbs up for the store! More

I bought a Demo 2013 Volkswagen Passat with 5,400 miles. It was sold as a new car. My car has a 35,000mile/3 year warranty. I was told that my warranty would start at 12 miles, not the 5,400 miles that were It was sold as a new car. My car has a 35,000mile/3 year warranty. I was told that my warranty would start at 12 miles, not the 5,400 miles that were already on the car. (This was after already agreeing on a negotiated price and just going through the paperwork). I explained that I had bought an '08 Jetta Demo with 3,000 miles and that my warranty picked up at the 3,000 mile mark. Hewlett told me that "special rule" ended in '09. (I bought my car in '09). Hewlett said it was out of their control, so I explained I would be contacting Volkswagen America to resolve the warranty issue. I contacted Volkswagen America and they said it was up to each individual franchise dealership whether or not to start the warranty at zero mils or at the miles driven off the lot by the new owner. I also found out through Volkswagen America that my warranty began October of 2012, not September, 2013, when I bought the car. I was not explained this when signing papers. That date is on my papers and I know it is my fault, but I was trusting the salesman when he told me this says "........", sign here. Bottom line, Hewlett could have and should have started my warranty at 5,400 miles and at Sep., 2013. I could go out right now and buy a certified used Volkswagen with low miles and be given an additional 20,000 mile warranty. It does not make sense they would not make this adjustment on the warranty. They lied about the "special rule," as they could have started my warranty at 5,400 miles and they were not up front about my warranty starting in 2012, instead of 2013. More