Hewlett Volkswagen

I had previously visited Hewlett when the Passat TDI was first introduced a couple years ago. The sales lady was less than satisfactory and after exchanging a few emails I gave up on her. Last Thursday we g first introduced a couple years ago. The sales lady was less than satisfactory and after exchanging a few emails I gave up on her. Last Thursday we gave my wife's car to my daughter. I immediately began looking online for a Passat. I found cars at four different dealerships but the reviews from buyers convinced me Hewlett was the preferred choice. I took my wife to Hewlett the next day and met John Hairgrove. John was very patient and knowledgeable. My wife picked out a silver TDI SE with sunroof and nav. We drove it, made a no haggle deal and drove off with a new car in time for her birthday the next day. I highly recommend Hewlett and John Hairgrove if you are in the market for a new VW! I'm glad I came back. More

This was by far the most positive experince I have ever had purchasing a new auto. Great job to all involved. They have earned my respect and my future business. Anthony Orr had purchasing a new auto. Great job to all involved. They have earned my respect and my future business. Anthony Orr More

Service was 80K service for a 2005 TDI Jetta. Have always been pleased with the service at Hewlett - that had a lot to do with our decision to become a two Jetta family... Was impressed that Brett sa always been pleased with the service at Hewlett - that had a lot to do with our decision to become a two Jetta family... Was impressed that Brett said hi Mr Whiteside before I even got to the counter - he is maze bright enough to have watched the license plate as I drove in but that was a nice touch. No problems - usual good stuff... More

Tom Worsham is different from most salespeople I have encountered. I wanted a specific car, which was not in stock, instead of trying to sell me something quickly on the lot, he worked to get exactly wh encountered. I wanted a specific car, which was not in stock, instead of trying to sell me something quickly on the lot, he worked to get exactly what I wanted. I felt no pressure and no high pressure sales tactics were used. Tom made the experience fun and I got the car I wanted. I would definitely recommend Tom and this dealership. More

After stating multiple times that I would get a great After stating multiple times that I would get a great deal since it was the last day of the month, I got $500 over "TruPricing" because I used th After stating multiple times that I would get a great deal since it was the last day of the month, I got $500 over "TruPricing" because I used their financing. I accepted this - knowing full well that this wasn't a great end of the month deal. I went to get the car turned it on and it had 1700 miles on it, then i was told it was a demo. That was the first time I was told it was a demo. Deceptive, no great deals even at the end of the month. After writing a review they contacted me to let me know I didn't understand their pricing, with no regrets for having deceived me. Not acknowledging that they were essentially trying to sell me a used car as a new car - with no deal. It's just dishonest, if you still go - watch your back, realize you will not get a good deal, and make sure to check the odometer. More

Rick Roberts was knowlegdable, flexible and completely accomodating. He demeanor was warm and welcoming. We looked at lot of dealerships and spoke to alot of sales people. We kept coming back our experien accomodating. He demeanor was warm and welcoming. We looked at lot of dealerships and spoke to alot of sales people. We kept coming back our experience at Hewlet. Here we felt respected, listened to and never presured into items or price points we knew we could not work into our budget. I will be a returning customer thanks to Rick! More

By far the best purchase experience at a dealership. Sales Specialist Tom Worsham was attentive, polite and very helpful and accommodating. Shopping for a car with a newborn and a toddler isn't easy, so Sales Specialist Tom Worsham was attentive, polite and very helpful and accommodating. Shopping for a car with a newborn and a toddler isn't easy, so the dealership went out of their way to make sure we got the car we wanted along with the best deal available in the shortest possible time. I would highly recommend him for the purchase of your next car. Thanks Tom. Finance Manager Ilia Pauloo was very kind and courteous in that he rushed us through the finance process and did not make it seem like the usual drawn out scenario. Our two kids were whiney and hungry and he made sure we got the extras we actually wanted. What usually gets a customers blood boiling ended up being a breeze as we already knew what we wanted and were getting into. Thanks Ilia. My wife who usually detests the car buying process was pleasantly surprised at the promptness and is still actually in shock at how smoothly it went. I have yet to experience the service department. (VW isn't known for the best service) But I have a strong feeling that this dealership might make a difference. I also appreciate a service like Dealer-Rater that allows me to walk into a dealership knowing who and what I should expect or look forward to. Thanks for the service. More

I spent 7 hours waiting for them to get paper work together, after making a deal on a car with my own financing approved through a local credit union. It was one delay after another. together, after making a deal on a car with my own financing approved through a local credit union. It was one delay after another. More

Ray and Jim continue to impress in their customer service skills and technical ability. When you visit Hewlett for service make sure you ask for them to take the time and they will. Fantastic service. Tha skills and technical ability. When you visit Hewlett for service make sure you ask for them to take the time and they will. Fantastic service. Thanks, Greg More