Hewlett Volkswagen

A honest caring dealership My 2077 VW Rabbit was purchased used at another local VW dealer back in April of this year. Although car fax did not show this vehicle having been in My 2077 VW Rabbit was purchased used at another local VW dealer back in April of this year. Although car fax did not show this vehicle having been in an accident i later found out it had. it has taken several months and additional expense to bring the Rabbit back up to standard thanks to Hewlett VW and Jason in the service department. I know I have a VW dealership that cares about my cars and my safety. Thanks Hewlett More

Got your car, give us money Set up an appointment for 7:30 AM. Was told by the service advisor that the automatic transmission maintenance would take 3to4 hours. When I got to He Set up an appointment for 7:30 AM. Was told by the service advisor that the automatic transmission maintenance would take 3to4 hours. When I got to Hewlett VW on Monday morning at 7:15AM, I was told again that the service would be 3to4 hours. I was given a ride home and during the approximately 30 minute ride (others to drop off also), I asked to be picked up at roughly 11AM and return to the dealership. I was told they could not do that, but to call the service advisor Robin Branham for the car shuttle back to the dealer. I called at 11:07am and was told by Mr. Branham that he would send the shuttle. An hour later I called again(twice) and asked Mr. Branham about the shuttle. He indicated that the shuttle was having weather or traffic problems but would find out where it was and would call me back. He did not call back, but the driver did about 20 minutes later saying he was just leaving the dealership. I was picked up 1 hour and 35 minutes after my initial call. When I got to the Hewlett facilities Mr. Branham did not want to talk to me, he shuffled me off to another individual that just wanted me to pay, but I waited and asked directly what the problem could have been. Mr. Branham said he had no idea at all. Previously when I dropped off the vehicle I indicated that I would like to speak to the service tech on what he observed during the maintenance. All Hewlett wanted was for me to pay and move on, first response was the tech was test driving, then 10 minutes later he was at lunch, but Branham called during his lunch and got my questions answered. Would you go back to this dealer profit center?? More

Repeat Buyer...Outstanding Store. Second purchase from Hewlett VW in the past 12 months. Both purchase experiences (Certified TDI Jetta and 2014 TDI SEL Passat) were outstanding. Coupl Second purchase from Hewlett VW in the past 12 months. Both purchase experiences (Certified TDI Jetta and 2014 TDI SEL Passat) were outstanding. Couple this with stellar experiences with the service department for maintenance and I give a two thumbs up for the store! More

I bought a Demo 2013 Volkswagen Passat with 5,400 miles. It was sold as a new car. My car has a 35,000mile/3 year warranty. I was told that my warranty would start at 12 miles, not the 5,400 miles that were It was sold as a new car. My car has a 35,000mile/3 year warranty. I was told that my warranty would start at 12 miles, not the 5,400 miles that were already on the car. (This was after already agreeing on a negotiated price and just going through the paperwork). I explained that I had bought an '08 Jetta Demo with 3,000 miles and that my warranty picked up at the 3,000 mile mark. Hewlett told me that "special rule" ended in '09. (I bought my car in '09). Hewlett said it was out of their control, so I explained I would be contacting Volkswagen America to resolve the warranty issue. I contacted Volkswagen America and they said it was up to each individual franchise dealership whether or not to start the warranty at zero mils or at the miles driven off the lot by the new owner. I also found out through Volkswagen America that my warranty began October of 2012, not September, 2013, when I bought the car. I was not explained this when signing papers. That date is on my papers and I know it is my fault, but I was trusting the salesman when he told me this says "........", sign here. Bottom line, Hewlett could have and should have started my warranty at 5,400 miles and at Sep., 2013. I could go out right now and buy a certified used Volkswagen with low miles and be given an additional 20,000 mile warranty. It does not make sense they would not make this adjustment on the warranty. They lied about the "special rule," as they could have started my warranty at 5,400 miles and they were not up front about my warranty starting in 2012, instead of 2013. More

Purchased a 2014 Tiguan. Have never had a more pleasant buying experience! Pete McGuire was knowledgeable, professional, warm and never once used any high-pressure sales tactics. We were purchasing the c buying experience! Pete McGuire was knowledgeable, professional, warm and never once used any high-pressure sales tactics. We were purchasing the car for our 16 year old daughter, and Pete made sure that he actively included her in the buying experience. We would definitely refer future VW buyers to Pete and Hewlett Volkswagen. Thanks for a wonderful experience! More

I bought the 2013 Golf TDI. I work with Greg Schrader and he did an outstanding job. It was a great experience & I love my new car. Thanks, Maria he did an outstanding job. It was a great experience & I love my new car. Thanks, Maria More

I was coming in just to drive one to see if I like it and then look for a used one. Paula greeted me and was a joy to deal with. She listened to what I wanted and was very knowledgeable. Before I left I ha then look for a used one. Paula greeted me and was a joy to deal with. She listened to what I wanted and was very knowledgeable. Before I left I had bought a car and could not be more happy. I have been in the car business in both sales and finance management and know when I am dealing with a quality dealership and quality people and I have to say I was very pleased. Paula is a great asset to your organization. Thanks. More

We bought a new Beetle, the experience was fantastic. It truly was the easiest purchase of a vehicle we have made. The salesman and finance man are the best with efficiency and customer service. The rest of truly was the easiest purchase of a vehicle we have made. The salesman and finance man are the best with efficiency and customer service. The rest of the team was very nice and helpful too. Kudos to Jay and Jeff! More

Lauren is awesome...someone give that girl a raise. I Lauren is awesome...someone give that girl a raise. I always bring my girl Dixie in to you guys for service. Dixie of course is my 2009 White VW Jet Lauren is awesome...someone give that girl a raise. I always bring my girl Dixie in to you guys for service. Dixie of course is my 2009 White VW Jetta..she's named after Dixie McCall, that amazing nurse from EMERGENCY! (that show from the 70's about firefighter paramedics)...and Lauren always does a great job of getting us in and out. Oil changes are actually cheaper with you than if I did them myself...and with you doing them...they're done right...and with no risk of me driving over the oil drip pan (yeah, that happened once). Excellent amenities in the waiting area too. I am still completely perplexed by the coffee machine you have. Seriously. Where do the pods go?!?!? Magic, that's where. Thanks for being awesome. Give Lauren more money. And don't change, you're perfect just the way you are. Seriously, Braden Frame @bradenframe More

Upon arriving at the Hewlett dealership,we were met by salesperson Mike DeLeon, who spent the next 2 hours with us. we asked Mike numerous questions about different models and the comparisons between them salesperson Mike DeLeon, who spent the next 2 hours with us. we asked Mike numerous questions about different models and the comparisons between them. Mike was well versed with the models, not having to "look up" the the answers, not one time.Mike let us talk and didn't over pressure us with needless small talk. Mike was very pofessional while being quite personable.He stayed patient with us while showing us his inventory and letting us determine what was a good choice for us. Mike is difinitely an asset to the Hewlett family and the Volkswagen brand. The only disappointment was with the 3/36000 mile warranty.it doesn't speak well for German engineering and technology. We did purchase a Passat. More