Herb Gordon Subaru - Service Center

Excellent service Phoned the service department Wednesday after 4:00 with a tire leaking air. Vitaliy was able to schedule an appointment for Thursday. We checked in Th Phoned the service department Wednesday after 4:00 with a tire leaking air. Vitaliy was able to schedule an appointment for Thursday. We checked in Thursday 1:30, rediscussed the tire situation and the service needed. Vitaliy kept us informed all along the way and the job was completed under the original time of 1.5 hours he had told us at the beginning. More

Herb Gordon Subaru My experience with Subaru has been gained over the course of over twenty years, and six vehicles. Each generation of Subaru motor car has included cu My experience with Subaru has been gained over the course of over twenty years, and six vehicles. Each generation of Subaru motor car has included current safety technology, as well as the reliability that comes with quality components and manufacturing. In the recent past, I have been very pleased with the availability of “Eye Sight,” blind-spot sensors and warning devices, and other enhancements that caused me to purchase replacement vehicles earlier that I would have otherwise traded in my existing car. The Service Department at Herb Gordon Subaru has consistently been at the top of their game. They have always been eager to correct any problems I have experienced. Over the years and several cars, I can attest that they handle routine service and maintenance matters with the same courtesy and enthusiasm as when the car was driven off the showroom floor. I choose to deal with Herb Gordon Subaru, which is not the nearest dealership to my home, because of the consistent good value I receive from my trade-in, the professional manner in which the financial transactions are handled, and the reliable, courteous, and accurate service they provide after the sale. More

Helpful and easy. I was able easily find my way to service and was helped immediately. It was my first time coming in for service for my new Subaru and was explained ev I was able easily find my way to service and was helped immediately. It was my first time coming in for service for my new Subaru and was explained every part of the process. Every question I asked was answered respectfully and I was even given information on paper for better understanding and future reference. I was escorted to the lobby and felt very welcomed. During my routine oil change, there was an issue with one of my tires which was alerted to me immediately. This issue did not make a very drastic change to time being waited, which was helpful. More

Helpful, friendly, and attentive Micheal is a charismatic guy who likes to do right by his customers. Works fast and gets you in and out at the best price but will also take the time Micheal is a charismatic guy who likes to do right by his customers. Works fast and gets you in and out at the best price but will also take the time to explain everything to you no problem. More

My Goodman and his team did an excellent job on my Subaru Le Mike Goodman and his team did an excellent job on my Subaru Legacy had an unexpected visit but they were very accommodating thank-you. Had a bad expe Mike Goodman and his team did an excellent job on my Subaru Legacy had an unexpected visit but they were very accommodating thank-you. Had a bad experience with an outside vendor but Mike and his team were able to accommodate me as a as a last-minute appointment More

Rodrigo has always helped me with any questions I have had! Ever since I purchased my car with the help of Rodrigo I've always gone back to herb Subaru. Rodrigo and the herb Subaru team has always been very hel Ever since I purchased my car with the help of Rodrigo I've always gone back to herb Subaru. Rodrigo and the herb Subaru team has always been very helpful! More

Quick and painless I had a routine oil change, tire rotation, multi point inspection and was in and out in 45 minutes. No upsells or any other nonsense. I always try to I had a routine oil change, tire rotation, multi point inspection and was in and out in 45 minutes. No upsells or any other nonsense. I always try to work with Rodney, and he’s great. The dealership is also very good for getting some work done. Free WiFi, donuts, coffee, and a quiet upstairs room with desks. I never used to get service done at dealers but Herb Gordon Subaru is worth it. More

Excellent customer service Vitality was so helpful during my visit. He kept me updated as my crosstrek was being repaired. Thank you for making car repairs an easy experience Vitality was so helpful during my visit. He kept me updated as my crosstrek was being repaired. Thank you for making car repairs an easy experience to deal with. Having a smiling face greet you at the door, sets the standard of excellence for quality customer service. More

Great Service. Great People I’ve been coming to HG for all my service needs since I bought my WRX in 2014. This week I had a problem with my clutch and to my disappointment had r I’ve been coming to HG for all my service needs since I bought my WRX in 2014. This week I had a problem with my clutch and to my disappointment had recently passed warranty mileage. Greg, Vitaliy and team went to bat for me and replaced under goodwill. Their willingness to go above and beyond will keep me coming to HG for years to come. —Vitaliy (an enthusiast himself) has always been my go-to and has helped me with a variety issues and provided helpful tips over the years. Always friendly, efficient and knowledgeable. —Greg even humored me by watching video clips of the clutch problem on my cell phone and personally tested the car before returning it to me — as good as new. Many Thanks to the guys at HG for the attention and addressing the needs of that annoying customer who is obsessed with their car and all the little details. See you next time. More

Customer Service at its Best! As usual I received superior customer service from the staff at Herb Gordon Subaru's service department. Michael and Lori were excellent from check-i As usual I received superior customer service from the staff at Herb Gordon Subaru's service department. Michael and Lori were excellent from check-in to checkout! Michael was very honest, detailed, patient, and professional in discussing the service needs of my vehicle!! More