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Herb Gordon Subaru

Silver Spring, MD

5.0
1,614 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,614 reviews

January 23, 2020

I got a price for 30K service that allowed for my DIY items I explained to Vitaliy Khlebnikov when I dropped off my 2016 Forester that I do some of the service items (filters, washer fluid, wiper blades) myself More

by weiler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Herb Gordon Subaru responded

Weiler, we are so happy to read such a great review about Herb Gordon Subaru! We hope to be of service to you again in the future. Best wishes, Herb Gordon Subaru

January 23, 2020

Claudia greeted me at the door. She is funny but takes her work seriously. And she is helps me out everytime I come in. JR is very cool and polite towards guests. And Johnathan and James at parts help me More

by Kevin S
Recommend Dealer
Yes
Employees Worked With
James Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Jan 24, 2020 -

Herb Gordon Subaru responded

Kevin, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru!

January 22, 2020

It was great pleasure working with Rodney to have my regular car services. He is super personable and helpful in explaining the procedures and fees incurred. 5-star service! More

by Mia
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Herb Gordon Subaru responded

Mia, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru!

January 22, 2020

I love the donuts, coffee and the amazing service. I always feel taken care of and secure in my service. Take your Subaru here! Thanks again. More

by ShilahMarks
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Herb Gordon Subaru responded

Shilahmarks, thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru!

January 21, 2020

Stopped in for my 12k inspection, and a gentleman named Michael attended me. He took great care of my vehicle, kept me informed, and was in good spirits! Stop by. Ask for Michael. More

by jerry.rodriguez5693
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2020 -

Herb Gordon Subaru responded

Jerry, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 20, 2020

Dependable service and down-to-earth staff. The customer service is amazing and I feel very valued as a customer. I don’t go to any other dealership for servicing of my Subaru! More

by juliedunkmill
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2020 -

Herb Gordon Subaru responded

Julie, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

January 19, 2020

For 15 years, this dealership has been our trusted source for all servicing on our Forester. After working with Michael just one time, we now ask for him by name. Even on short/no notice, he makes sure we ge More

by Kirsten A.
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2020 -

Herb Gordon Subaru responded

Hi Kirsten, thank you so much for your wonderful comments about Michael! We're glad we could be of service to you over the years. We appreciate your continued business and look forward to your next visit!

January 17, 2020

I called concerned with many leaks on my driveway. Thought it was coolant. Michael Goodman, service writer and his tech were very honest! Squeezing me into their schedule last min. Helping me with More

by Crosstrek
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2020 -

Herb Gordon Subaru responded

Hi there! We're so happy Michael was able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

January 15, 2020

I've been bring my Subaru outback to this dealer since 2012. Today I had an expensive unexpected repair. I talked with Rodney and explained that the repair was never included in any assessment of the car, More

by 1211u.therapy
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager of Services
Jan 16, 2020 -

Herb Gordon Subaru responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Take care.

January 14, 2020

Can not say enough about the exceptional service we received at herb Gordon Subaru ! My son had recently purchased a used Subaru in another state . On his way home for Christmas his car broke down at 2 More

by Momma
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2020 -

Herb Gordon Subaru responded

Hi there, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

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