Herb Gordon Subaru

I bought my used Subaru here! And now my new one too!!! After my first experience here at Herb Gordon and dealing with Rodrigo Andrade, I knew the right person to call when I made the decision to buy my fir After my first experience here at Herb Gordon and dealing with Rodrigo Andrade, I knew the right person to call when I made the decision to buy my first new car. Mr. Andrade went out of his way to once again work within my requirements, which are generally more stringent than normal buyers but like always, he always gives me what I need in terms of what I’m looking for. This time I came in determined on the exact car I wanted with the features I did or I didn’t want. My 2019 Subaru Impreza Hatchback. He looked at me and said, here’s a coffee, sit back and relax and enjoy the experience of buying a new car. He pulled out the ones that I was interested in, hooked me up with Jim Boratenski to set everything up and boom I was out the door enjoying my new ride. This is the second Subaru for the family from Herb Gordon, and Mr. Andrade is why we will not stop coming here. Finding delightful people who really look after you as if their family is what I needed in my buying experience. Thank you Rodrigo! And before I forget! Once again, Marc gave me the right financing with the guidelines that I was looking for. Thank you all! Leo R. More

BEST CUSTOMER SERVICE EVER I came in looking for a new and safe SUV after having had my previous vehicle totaled in an accident. The team at herb Gordon was patient and welcomin I came in looking for a new and safe SUV after having had my previous vehicle totaled in an accident. The team at herb Gordon was patient and welcoming me as they guided in helping me find a new car. Rodrigo introduced me to the new forester sport model in his showroom which included extra safety features which he knew I was looking for. Every thing from the moment I test drove my car to the day I finished signing the papers was a smooth and stress free process. Rodrigo made sure that his team was on the same page, understood my needs and helped guide me through the process. A special thank you to Rodrigo and his team as well as Mike and Bryan for making me a happy and loyal customer! More

Outstanding Employee We came in the other day looking to purchase a simple daily driver for using to commute to and from work and we were assisted by Michael who helped us We came in the other day looking to purchase a simple daily driver for using to commute to and from work and we were assisted by Michael who helped us through the entire process which was very quick and simplified as much as possible. I am very pleased with this dealership and their staff because they treat their guests and customers like royalty. Michael, Rod and Bryan made sure that all of our questions were answered and that we were content with the price and what we were buying. More

Primo service Very professional service staff, detail oriented and very prompt. There is a loaner car option which I have never used because the service is very sp Very professional service staff, detail oriented and very prompt. There is a loaner car option which I have never used because the service is very speedy. More

Michael was patient and kind, great customer service! Customer service is excellent, attention paid to the customer is excellent. Michael treated me as if I was his only customer, he did not rush me. Customer service is excellent, attention paid to the customer is excellent. Michael treated me as if I was his only customer, he did not rush me. More

Great Customer Service Michael Goodman in the service department made each of my visits as easy as could be. He was communicative and went above and beyond to ensure I unde Michael Goodman in the service department made each of my visits as easy as could be. He was communicative and went above and beyond to ensure I understood my options. He was incredibly pleasant to work with. More

Great service My car had wet carpeting within a few weeks of purchase. I was given a loaner car during their investigation, I was kept informed during the service/r My car had wet carpeting within a few weeks of purchase. I was given a loaner car during their investigation, I was kept informed during the service/repair time and my carpeting was fully replaced after the faulty part was replaced. The staff was pleasant, friendly, and professional with every encounter. Highly recommend them for service. More

Great experience and facility Easy online scheduling. My service advisor Michael Goodman is always helpful and friendly. He explains what is going to be repaired and why getting my Easy online scheduling. My service advisor Michael Goodman is always helpful and friendly. He explains what is going to be repaired and why getting my approval before going forward. Waiting area is clean and great music. There is also a quiet area with desks and power strips for computers and chargers. More

None Better.. Vitaly Khelbnikov has to be the best service advisor in the DMV, if not, the country at large. He is the ultimate in customer care and service, and I Vitaly Khelbnikov has to be the best service advisor in the DMV, if not, the country at large. He is the ultimate in customer care and service, and I often find myself being treated like a dignitary. The dealership has earned my trust and loyalty over the years, but I have often thought that if Vitaly moved or transferred across the country, I would follow just for the service experience. His standard of professionalism and customer attention is matchless and rare. I am honored to have him as my service advisor. Thanks, Vitaly! More