Herb Gordon Subaru

Good Customer Service My experience at Subaru Herb Gordon was amazing. I was informed of what was going to happen on my 30k service, and how long it would take. I was also My experience at Subaru Herb Gordon was amazing. I was informed of what was going to happen on my 30k service, and how long it would take. I was also provided with free coffee and a place for me to work on my laptop as I waited for my car. The service was well done and faster than expected. More

Diagnosis, repair, out the door and warranted. I was having a problem getting the ignition key to extract from the switch. The key would stop before the point of removal leaving the electrical sys I was having a problem getting the ignition key to extract from the switch. The key would stop before the point of removal leaving the electrical system on but turning off the engine. This would happen at least 80% of the time and I often had to try 6-7 or 8 times before it would come out. I called Vitaliy, my service adviser, who said to bring my 2017 Legacy in and they would diagnose and repair, as long as they had a replacement part if needed, while I waited. Two cups of coffee, one doughnut, and 3 chapters in the book I was reading and I was back on the road. This dealership is the best I have ever dealt with. My Legacy has been a delight to drive. I couldn't ask for a nicer car or better people to deal with for sales or service. Kudos also to Bob, another service adviser, who greeted me when I showed up as Vitaliy was with someone at the time. He took my information, made an accurate assessment of the problem, and turned me over to Vitaliy who got the car back to me from the mechanic in about 2 hours. I would have been happy to have stayed longer as the waiting room is comfortable with good coffee and I always enjoy a good chair to sit in while reading. More

Helpful and respectful I brought my car in to have a leaking tire looked at. As usual all the guys are HerbGordon Subaru we’re friendly, polite and helpful. They got the wor I brought my car in to have a leaking tire looked at. As usual all the guys are HerbGordon Subaru we’re friendly, polite and helpful. They got the work done quickly and also did my regular oil change since I had the car in the shop. I have always had a great experience when I have my car serviced here and the car wash is a great extra bonus! More

Highly recommend for routine maintenance! Excellent service! I took my 2018 Crosstrek to this location for the first time after taking it to other 3 other Subaru dealerships for maintenance - Excellent service! I took my 2018 Crosstrek to this location for the first time after taking it to other 3 other Subaru dealerships for maintenance - Herb Gordon Subaru surpassed my expectations. Service advisor Michael Goodman was a pleasure to work with - he kept me updated the entire time and ensured I was in and out in an hour. The entire staff was respectful of both my time and needs. I would highly recommend!! More

Great service I’m not an easy customer to deal with because I hold dealers to a higher standard. Vitality goes above and beyond. He is a great Advisor I’m not an easy customer to deal with because I hold dealers to a higher standard. Vitality goes above and beyond. He is a great Advisor More

Outstandins sales and service! Outstanding, professional sales team who do not pressure you. Always great value. Service technicians are top notch, going out of their way to make su Outstanding, professional sales team who do not pressure you. Always great value. Service technicians are top notch, going out of their way to make sure my car is ready to go. I have leased/bought 4 Subarus from Herb Gordon and plan to buy more in the future! More

Tires I called Subaru Herb Gordon and Michael assisted me! I had a nail in my tire that couldn’t be repaired. He was super helpful from the very beginning a I called Subaru Herb Gordon and Michael assisted me! I had a nail in my tire that couldn’t be repaired. He was super helpful from the very beginning and was able to get me in and out in no time with 4 brand new tires! Highly recommend! More

36K Routine Service I always look forward to coming here because the service is great and the work is quick and efficient. Complementary coffee, donuts, and car wash is a I always look forward to coming here because the service is great and the work is quick and efficient. Complementary coffee, donuts, and car wash is always appreciated. Today was my fifth oil change here, and so it was FREE. Thanks, Herb Gordon! More

Brake, armrest console, and right turn light replacements This is the best service I had in my life. I got my 4 brakes replaced under warranty , my armrest fixed and turn signal replaced due to condensation a This is the best service I had in my life. I got my 4 brakes replaced under warranty , my armrest fixed and turn signal replaced due to condensation all under Subaru. They also put air in my tires and washed it for me. I will like to take the time to thank Subaru of America and especially Herb Gordan Subaru for a fabulous service they have given me. I absolutely will be coming back here for service and for my next family car. Subaru is the best. More

Fantastic Service I brought my car in to get serviced, Vitaliy took care of me, he was amazing. They told me quickly what the problem was, how long it would take to so I brought my car in to get serviced, Vitaliy took care of me, he was amazing. They told me quickly what the problem was, how long it would take to solve, and provided me with a brand new loaner car. I had to get on a plane, so Vitaliy expedited the service for me, called all my warranty providers, and made sure I was out on time. Great experience. Thank you to the Suburu Herb Gordon team. More