Herb Gordon Subaru

Rodney is the best service advisor at this dealership! My car spun a rod bearing and Rodney took a good care of me the whole way through. He was very helpful and I was very satisfied with the service! My car spun a rod bearing and Rodney took a good care of me the whole way through. He was very helpful and I was very satisfied with the service! More

Excellent, personalized service. CUstomer-oriented experience Pleasant waiting area with amenities, e.g., high-end coffee maker, donuts, internet/workstations. Car delivered on-tim CUstomer-oriented experience Pleasant waiting area with amenities, e.g., high-end coffee maker, donuts, internet/workstations. Car delivered on-time, all concerns addressed, car washed. Dealer prices always a bit on the high side but a good value for major service. More

Outstanding Customer Service In my 73 years, I've never had a new car buying experience that I would call pleasurable or a great deal - at least not until now. Buying my new Out In my 73 years, I've never had a new car buying experience that I would call pleasurable or a great deal - at least not until now. Buying my new Outback Limited 3.6R from Rich Cross at Herb Gordon Subaru was both pleasurable and a great deal. Rich is extremely friendly, knowledgeable, open, and helpful. I didn't feel any pressure to buy when talking to him. He simply gave me all the information I needed and answered all my questions. He also gave me the best deal I could find in my area without any hassling. I wish all car sales consultants were like Rich. In the past, I've had dealings with two other Subaru dealers in the area and experienced issues with their sales and service. In contrast, Herb Gordon Subaru is truly focused on pleasing their customers. I can't say enough good things about the dealership and the people who work there from the General Manager on down. Their modern facilities are excellent too. More

18,000 Mile Maintenance Mike is always on top of his game. He always lets me know what's going on with my car and helps me make the right decision when it comes to the mainte Mike is always on top of his game. He always lets me know what's going on with my car and helps me make the right decision when it comes to the maintenance of the car. I trust these guys and would highly recommend them to anyone who needs to get work done on their cars. More

Knowledge is power Jim was awesome to work with. He is extremely knowledgeable about all things Subaru (I imagine other things too). He helped me with his wealth of know Jim was awesome to work with. He is extremely knowledgeable about all things Subaru (I imagine other things too). He helped me with his wealth of knowledge and I left the dealership in my new car confident with my purchase, price, and service. There are closer Subaru dealerships to where I live, but there service/price here beat out the competition. I’ll be doing my regular car maintenance here to since the experience was so great. More

Emergency tire repair Picked up a nail in my tire, called Vitaliy in the service office who got me an appointment very quickly and got the tire taken care of. I was in and Picked up a nail in my tire, called Vitaliy in the service office who got me an appointment very quickly and got the tire taken care of. I was in and out in less than an hour. Have been bringing my car here for 12 years, always happy with the service. More

Super Satisfied Can't say enough good things about Herb Gordon Subaru and Ed Sarecky. Very helpful, knowledgeable and professional. Got a great deal. Just so happy Can't say enough good things about Herb Gordon Subaru and Ed Sarecky. Very helpful, knowledgeable and professional. Got a great deal. Just so happy. I WILL be back. More

I've enjoyed every experience I have had thus far. Bought my Subaru Outback here and have since taken it back for service 3 times. Vitaly and Michael Goodman- xxxx, even the mechanics all are very frie Bought my Subaru Outback here and have since taken it back for service 3 times. Vitaly and Michael Goodman- xxxx, even the mechanics all are very friendly and seem to genuinely care about their customers. You know it is a good place of business if the employees look happy to be working there and are working hard. In any case, you might pay a bit extra to get your oil changed but you will know that they are doing their diligence to make sure your vehicle is in good operating condition. Their very comfortable customer lounge area is indicative of their level of customer service. More

Very Good Service I recently had problems with my car's air conditioning. It turns out there was a problem with my condenser which was quickly replaced and now works f I recently had problems with my car's air conditioning. It turns out there was a problem with my condenser which was quickly replaced and now works fine. Both Associates clearly communicate issues with my car when I bring it in, which I truly appreciate. More

Great Service at Herb Gordon Subaru I've been bringing my cars to Herb Gordon for about a year now. I originally bought both of my Subarus at Wilkins but refuse to go back there due to s I've been bringing my cars to Herb Gordon for about a year now. I originally bought both of my Subarus at Wilkins but refuse to go back there due to screw ups time and time again. It takes me a little longer to get to Herb Gordon but scheduling is easy and they always have a loaner car for me. There was a error in confirming my scheduled appointment during my last visit but service advisor Rodney Rogers took care of things getting my car in, arranging a loaner and even getting me a discount where he could. There are lots of choices for people to take their cars for service and occasionally mistakes happen. Rodney appears to have excellent customer service and problem solving skills. I'll keep going back to Herb Gordon. More