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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,212 Reviews

1,212 Reviews of Herb Chambers Honda - Service Center

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November 07, 2020

A clear and honest explanation of what was wrong with my car, what it was going to take to fix it, and the cost. Great More

by draborrero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
Dec 10, 2020 -

Herb Chambers Honda responded

draborrero - Thank you for your review! Your experience is important to us and it is wonderful to hear that you really enjoyed working with the team. We value your business and hope to see you again soon!- Herb Chambers Honda of Boston team

October 31, 2020

Sean was incredibly knowledgeable, helpful, and patient. He was able to clearly explain my options to me and helped make me feel confident in my decisions. Thank you Sean! More

by sonia_brar27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
October 15, 2020

The dealer has done an excellent job with supporting me in obtaining a brand new car at an affordable price and has taken great car of my services needed. More

by Pete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Pasquarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Rodriguez, Jay Calixto
October 11, 2020

Sean was very helpful and exceptional. He is the best service adviser I ever came across. For sure he will be my next contact person for all the future services to my car. More

by Saiari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean desilva
October 05, 2020

Courteous and informative. I have had many good experiences with this service department so I kind of expect the great service. This time Sean helped me More

by don neuwirth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
October 04, 2020

Went to Herd Chambers about 3 weeks ago.literally walk in to speak to the sales rep mert this guy Brian McCaffery and he takes real good care of me..he even got me pizza lol but there service are exceptional More

by shammorgreen24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian McCaffrey
September 28, 2020

Good service from Honda and better customer service from Sean DeSilva. I've been bringing my car here for service for roughly two years, and Sean has always taken care of me. Prioritizes the work that needs More

by josh.dollinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
September 24, 2020

I always bring my car to this location. This is my 2nd car I’ve bought from them. My car was due for a oil change. More

by Happy Driver 8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2020

Robert is amazing. As a service manager, he is smart, well spoken, so knowledgeable with a great demeanor. He is always patient, kind and sets a great example of customer service. He should continually b More

by gardenia123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2020

Susan! Your department accused me of being a liar. You get the review because I spoke to you on the phone, and you’re the manager. Last time getting screwed around at herb chambers Honda! More

by bkechley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo
Sep 21, 2020 -

Herb Chambers Honda responded

bkechley, Thank you for taking the time to post your review. It is disappointing to hear your thoughts about our dealership. The experiences you described are certainly not what we expect. We are fortunate to have a team of folks who really understand what excellent service is and it appears we could have done better to accommodate and meet your needs. I would like to discuss this further. Please reach out to me at your earliest convenience at tpasquarella@herbchambers.com. Thank you, Tom Pasquarella- General Manager

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