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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,212 Reviews

1,212 Reviews of Herb Chambers Honda - Service Center

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July 17, 2023

I took my car in last week for a valve adjustment, spark plugs, & tune-up and diagnose some emission codes. Car runs ridiculously smooth now, have no more emission errors, and get amazing fuel economy. The More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Jul 17, 2023 -

Herb Chambers Honda responded

Hey Ray, thank you so much for the glowing review! We're delighted to hear that our service team provided you with an excellent service experience. We appreciate your trust in Herb Chambers Honda In Boston, and we look forward to serving you again in the future. Drive safely!

July 16, 2023

Overall, the dealership is clean well customer service excellent it has a lot of space all the stuff they are kind and welcome. Just wish there was more amenities for customers that are waiting. More

by Rayn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Jul 17, 2023 -

Herb Chambers Honda responded

Rayn, thank you for your feedback! We're glad to hear that you had a positive experience with our dealership and found our customer service to be excellent. We appreciate your suggestion about providing more amenities for customers who are waiting, and we will definitely take it into consideration as we continue to improve our facilities. If there's anything else we can do for you, please let us know. Thank you! - Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

July 15, 2023

I don’t feel really satisfied about the service. Because if I had a problem with my car and come for service and check I would like for help not for questions and try to me feeling wrong. More

by dalove199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
De Silva
Jul 17, 2023 -

Herb Chambers Honda responded

Dalove, I apologize if you felt unsatisfied with our service. We strive to provide helpful and efficient assistance for all of our customers. Your feedback is valuable to us, and we will take it into consideration as we work on improving our customer experience. If there is anything more we can do to assist you, please don't hesitate to reach out. Thank you! - Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

July 15, 2023

Francis was pleasant and attentive, and he explained the work clearly. I felt like I was in good hands the entire time. More

by al.norton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Herb Chambers Honda responded

Thank you for the positive feedback! We're glad to hear that Francis provided excellent service and made you feel well taken care of. Your satisfaction is our top priority at Herb Chambers Honda In Boston. Have a great day!

July 15, 2023

The Service Department need to be friendly and more efficient. Listen to the customers and be real honest. More

by dalove199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Herb Chambers Honda responded

Thanks for sharing your feedback with us. We apologize if our service department did not meet your expectations in terms of friendliness and efficiency. Your comments are important to us, and we will take them into consideration as we strive to improve our customer experience. If there's anything specific you'd like to discuss or any further details you'd like to provide, please feel free to reach out directly. Thank you! Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

July 14, 2023

Took my car in for service, Sean was wonderful and very helpful, my car was well taken care of. He is very professional but also light enough crack a few jokes as well. Definitely will be returning for fut More

by otlfc17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
Jul 17, 2023 -

Herb Chambers Honda responded

Thank you for the great review! We're glad to hear that Sean provided excellent service and took good care of your car. We appreciate your business and look forward to serving you again in the future at Herb Chambers Honda In Boston!

July 14, 2023

Honest and friendly customer person. I will tell my friends that they should come here. More

by sonpham382
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Jul 17, 2023 -

Herb Chambers Honda responded

Thank you for the 5-star rating and review! We're delighted to hear that our team provided exceptional service during your visit. We appreciate your recommendation of Herb Chambers Honda and hope to see you again. Drive safely!

July 11, 2023

Took my car for service. Worked with Sean DeSilva. He was great! Very helpful, and explained everything very well. Loved working with him. More

by Alba Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
Jul 12, 2023 -

Herb Chambers Honda responded

Hey Alba, thank you for the 5-star rating! We're happy to hear that Sean provided you with clear explanations and excellent customer service. We'll see you at your next service visit. Drive safely! - The Herb Chambers Honda In Boston Team

July 11, 2023

Took car in for service and inspection sticker. When I arrived I was greeted promptly, car was immediately taken to service area, and Hall assisted me by providing text updates/his contact should I More

by Marisol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Herb Chambers Honda responded

Hey Marisol, thank you for choosing Herb Chambers Honda In Boston! We're happy to hear that Robert provided you with excellent service and kept you updated throughout the process. If there's anything else we can do for you in the future, please don't hesitate to reach out. Drive safely!

July 10, 2023

Robert was very helpful he listened to my concerns and he suggested what should be done More

by countryvalbrun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Herb Chambers Honda responded

This review makes our day! Thank you so much for taking the time to leave us your positive feedback at Herb Chambers Honda In Boston! Robert is an asset to our team and we are proud to have him. We'll see you next time!

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