Herb Chambers Honda

My experience with Honda’s service department has been frustrating. While they give the impression of being thorough, it’s clear that their primary focus is on making a profit rather than genuinely servin frustrating. While they give the impression of being thorough, it’s clear that their primary focus is on making a profit rather than genuinely serving the customer. There’s a noticeable lack of follow-through on ensuring that the job is done right. Additionally, the service is painfully slow, adding to the overall dissatisfaction. It feels like they prioritize their bottom line over delivering the quality and efficiency that customers expect. More

Service was great and on time any time I come there I get the best service and comfortable waiting in the wait area the best service and comfortable waiting in the wait area More

Very good service and quick, Robert hall is one of the best employee of herb chamber honda in Dorchester best employee of herb chamber honda in Dorchester More

I just wanna give a great thank you with a note of appreciation for the wonderful Michelle McBride. She was kind, having Phenomenal customer service, Knowledgeable, Professional, And just had overall appreciation for the wonderful Michelle McBride. She was kind, having Phenomenal customer service, Knowledgeable, Professional, And just had overall really good energy!!! Thanks again More

I was told that oil change will take hour and a half to two hours because of short staff. Waited hour and a half during that time nobody contacted me what is going on with the service and I went to the d two hours because of short staff. Waited hour and a half during that time nobody contacted me what is going on with the service and I went to the desk to see what is going on, I asked the person at the desk to check out status of my car service, he said he will find out and left Desk didn’t show up for at the least of 20 minutes I asked the other people to find him and nobody could find him where he was. I was very upset and I asked for manager and I told the manager I rather cancel my service that day and will make another appointment. The manager checked out said my car was on the lift. Will be done in 10 minutes so I had to wait. In the meantime, the person at the Desk came back and I was pretty upset with him. I said to him he should handle Customer Service better than that, he got angry at me and yelling at me saying it’s been only three weeks Since he started working there. First of all his manner to Customer is not acceptable, he has no business to yelling at the customer instead, he should made an apology. Also he doesn’t know the things because he only worked there for three weeks. It’s not my problem obviously that is his problem. Someone need to train him and teach him what is good Customer Service. I left your place. Very unhappy. I do not want to tell you his name, but the manager should know who he is. My service was done at 9:45am on 8/21/24. More

Denisse Medina is the best sales rep I never met. Very nice & patience. She never push or urge us for the purchase. Let us take as much time as we needed and negotiate the best price of our trade in Very nice & patience. She never push or urge us for the purchase. Let us take as much time as we needed and negotiate the best price of our trade in with the managers. We highly recommend everyone to Herb Chambers Honda Dorchester to everyone. The very BEST experience I ever had, very HAPPY with the service. More

Once again, Mr Hall has prove to be a promising advisor. I was able to leave the service department in a timely fashion. I was able to leave the service department in a timely fashion. More

When go inside the building no one greet you and you standing there like a stooge. standing there like a stooge. More

Val was excellent, he made the buying process smooth and easy. Thanks to him it was a stress free experience! 10/10, would recommend. easy. Thanks to him it was a stress free experience! 10/10, would recommend. More

The advisor Robert was very helpful. His mannerism was exceptionally. He was also very helpful in helping me choose the best option in making a decision about my car. His mannerism was exceptionally. He was also very helpful in helping me choose the best option in making a decision about my car. More