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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,475 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,475 reviews

January 02, 2025

Ben Brown and his team are great to work with. They have a strong belief in customer service. More

by ERICDMORA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Henry Brown Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Ben and truly appreciate your feedback. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 02, 2025

Great experience! Rickie had the car I was interested in detailed and ready to go. He answered all my questions and was pleasant to deal with. Low pressure buying. W More

by PETEMOO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Henry Brown Buick GMC responded

Thank you! Rickie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 02, 2025

Wagner Harrigan was very professional and strived to meet all of my requests. Would highly recommend anyone interested in purchasing a vehicle to at least check out this dealership More

by PINETOPDON
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Wagner had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 02, 2025

Excellent car buying experience! Would highly recommend this dealership to anybody looking for a new or used vehicle. More

by MSCOTT71AZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Henry Brown Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 02, 2025

Blake Brown is the BEST when it comes to service for his clients. I've bought vehicles from him for many years and tell everyone I know looking for a new car or truck to buy from Blake at Henry Brown GMC!!! More

by SCOTT@SUNLANDASPHALT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Henry Brown Buick GMC responded

Scott, Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad Blake and our team were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 02, 2025

Mixed emotions I went in looking for a specific used car that had all the features I wanted. It wasn’t there so I was showed a new car that was supposed to have all the features I wanted and it doesn’t and More

by Davida
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
4.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Henry Brown Buick GMC responded

David, Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 30, 2024

I recently bought my 2nd vehicle from Henery Brown, a new 2025 truck. I had very limited business use the first 5 days for which the vehicle was only parked in my driveway or on the road. That weekend I noti More

by ROOFING
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Joe Muna
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Jan 05, 2025 -

Henry Brown Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 28, 2024

Awesome experience Zack was great,got us in and out super quick would definitely recommend!! More

by valerie2015
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack
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Dec 29, 2024 -

Henry Brown Buick GMC responded

Thank you, Valerie, for sharing your experience with us! We're happy to hear it went well with Zack and truly appreciate your feedback. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 24, 2024

I came looking for a truck and Zach Baca helped me find the perfect truck for me. I highly recommend him. He was very patient and the process was easy. I would definitely buy from him again in the future. More

by Abraham-capi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach baca
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Dec 29, 2024 -

Henry Brown Buick GMC responded

Thanks, Abraham, for sharing about your experience with Zach here at Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 22, 2024

They provide excellent service and an excellent product 👌 I love my GMC Sierra Volcanic Red! More

by MONTY.JULIEFLACK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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