Hennessy Honda of Woodstock

They are done with you once they get your monday I'm updating this just to prove they don't care and to finish the story 1. The financing person tried to use scare tactics to get us to do a higher in I'm updating this just to prove they don't care and to finish the story 1. The financing person tried to use scare tactics to get us to do a higher interest loan through there Linder. 2. Charged a delivery fee above what was on the stickerj. 3 charged 200 for nitrogen in the tires said it was already done so we had to pay 4. After the sale I took the front plate holder off to discover the car didn't come with one so they had drilled holes in it to put one on. They are refusing to replace the bumper and want to give me plugs to put in the holes. We to them and told them they refused to correct the over charges saying that is on me for signing the paperwork. They refused to replace the bumper that they damaged. I said I wanted to give the car back since they are xxxxxxxx and was told the paperwork is done so I had to live with it. Product_Or_Service: New Honda crv They called and apologized then took it back a few hours later in response to my BBB complaint they lied about Honda procedure to cover things up. The person that responded to this I left a message for 2 weeks ago and have heard nothing back. See the below BBB complaint and responses that prove they don't care all the way to the top, and the Chat with Honda saying the policy they site does not exist. Location Involved: (Same as above) Consumer's Original Complaint : 1. The financing person tried to use scare tactics to get us to do a higher interest loan through there Linder.2. Charged a delivery fee above what was on the sticker.3 charged 200 for nitrogen in the tires said it was already done so we had to pay4. After the sale I took the front plate holder off to discover the car didn't come with one so they had drilled holes in it to put one on. They are refusing to replace the bumper and want to give me plugs to put in the holes.We to them and told them they refused to correct the over charges saying that is on me for signing the paperwork. They refused to replace the bumper that they damGed. I said I wanted to give the car back since they are shisters and was told the paperwork is done so I had to live with it. Product_Or_Service: New Honda crv Consumer's Desired Resolution: DesiredSettlementID: Contact by the BusinessEither take the car back and give us our money back so we can go to a reputable dealer or refund the 1500 of unnessesary charges and replace the bumper with a new one. BBB Processing 04/02/2018 web BBB Case Received by BBB 04/02/2018 kd BBB Case Reviewed by BBB - AB 04/02/2018 Otto EMAIL Send Acknowledgement to Consumer 04/02/2018 Otto EMAIL Notify Business of Dispute - AB 04/05/2018 WEB BBB RECEIVE BUSINESS RESPONSE : Dear Sir, We are not finding the same issues with your claim. Our fee for nitrogen is pre-printed on the purchase agreement you signed and it is $98 and not $200. Your finance rate was 2.49% and the same rate that was given to us by your lender. There was no markup nor do we utilize scare tactics to our customers. They are free to finance with our sources or their own or pay cash. We install the front license plate bracket per American Hondas instructions and are not improperly performed. The front license bracket is supplied by American Honda and has been for decades. 99% of our customers prefer the front license bracket and many states require a front tag as well. We have offered to special order the color matching plugs that will address the issue. Your transaction reflects your signatures on multiple forms that clearly disclosed your purchase in detail. We cannot replace the bumper on your accord and apologize for your inconvenience. 04/05/2018 kd EMAIL Send Business AJR Response to Consumer 04/05/2018 WEB BBB CONSUMER REBUTTAL TO BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.) To start with I didn't buy an accord it was a cry. 2 Chad our salesman looked at the paperwork and said we were double charged fo4 nitrogen and would get that sent back to us. 3. We told your finance officer Kyle we had financing at 2.45 and were not interested in your 2.95 rate for an addition 3 months. He then asked us if we knew our bank could go in anytime they want and take the money out of ouR account so we should take your higher rate to prevent that ( that is a scare tactic) I found out Monday that the air and additional delivery fee is not standard it is something you do. I was just looking for an apology for the way I was treated and for the new bumper that I had paid for. As per Honda Georgia does not require a front plate and they tried advocating for a new bumper for me. I got the apology today, and was thinking about going ahead and letting them patch it like they offered and giving up. But with this caned and inaccurate response it is now a new bumper only that I will get. I have asked the mr hennesy call me to resolve this 4043916591 04/11/2018 kd EMAIL Forward Consumer Rebuttal to Business 04/17/2018 WEB BBB RECEIVED BUSINESS' ADDITIONAL RESPONSE : We have made as many concessions and offered the same resolution to the bumper issue as required by American Honda and apologized to any inconvenience this may have caused. American Honda began placing holes in the front bumpers in the late 1980's for multiple reasons noted. We have continued that tradition by installing front license or vanity tag holes that where pilot holes are already in place. Mr. Hennessy is aware of the customers complaint and stands behind the decision of the General Manager, the Hennessy Honda managers and that of American Honda managers. They are all comfortable with our final decision. Again, we regret that we cannot come to an agreeable conclusion but any further requests to replace the bumper is denied. Thank you 04/17/2018 kd EMAIL Send Business Rebutt Response - No New Offer - AJR 04/17/2018 Otto EMAIL Inform Business - Case Answered 04/17/2018 Otto BBB Case ADMINISTRATIVELY CLOSED chat with Honda Miguel (4/18/2018, 12:05:18 PM): Thank you for chatting with Honda. How may I help you? Me (4/18/2018, 12:07:03 PM): I'm looking for some policy information. I have a dealer that drilled 2 holes in my bumper to mount and unneeded License plate holder for Georgia. They are refusing to replace the bumper. I need a written policy that states they can or cannot do that. Me (4/18/2018, 12:07:19 PM): They say Honda requires it on all new cars. Miguel (4/18/2018, 12:08:04 PM): Hello Kenneth. Thank you for your time. Please allow me some time to take a look into this for you. Me (4/18/2018, 12:09:14 PM): still here Miguel (4/18/2018, 12:11:41 PM): Thanks for your patience. Me (4/18/2018, 12:13:11 PM): no rush. I have been fighting this battle for a couple of weeks now Miguel (4/18/2018, 12:14:12 PM): If the state you live in requires a front license plate and the vehicle does not come with a license plate bracket, then the dealership will have to install it for you. Miguel (4/18/2018, 12:14:24 PM): I am not aware of any policies for this matter. Miguel (4/18/2018, 12:15:08 PM): But if you are unhappy with the workmanship of the technician, I will gladly document this information for you and you are more than welcome to convey this matter to the dealership's General Manager. More

Jim Allen was great! We were in the market for a car for our daughter and met Jim Allen while we were looking at a used vehicle. Jim was extremely nice and professional, We were in the market for a car for our daughter and met Jim Allen while we were looking at a used vehicle. Jim was extremely nice and professional, and answered all our questions. While we made a decision to purchase a new vehicle elsewhere, I wanted to commend Jim on the service we received, and his professionalism throughout the process, and even when we notified him of our decision. I would recommend Jim to anyone looking for a good used vehicle. Thanks, Jim! More

Best car buying experience ever A Honda dealership that treated me like a real customer. I've been to several other Honda dealerships who treated me like I was beneath them and not A Honda dealership that treated me like a real customer. I've been to several other Honda dealerships who treated me like I was beneath them and not worth their time. I had a great car buying experience at Hennessy and they are staffed with great people. They were very willing to work with me to get to a price that we both could accept. Many thanks to Stacey, Conrad, and Tony! More