Hennessy Honda of Woodstock

I contacted Kim Guinn through their internet sales department and while I rec'd a fairly good "out the door" price; when I showed up last Friday (as I told her I would be there between 5:30-6pm) at ar department and while I rec'd a fairly good "out the door" price; when I showed up last Friday (as I told her I would be there between 5:30-6pm) at around 5:40, I was greeted by her telling me that she was "with another customer" and that it would be some time before ANYONE could help me. I waited around 30 minutes, and not a single person in the showroom bothered to ask me if I was being helped. Every one of their what 10 sales associates ignored me - no one wanted to give me a test drive; no one asked me if I was being taken care of; and no one bothered to find out what the heck I was doing there, standing in the middle of their showroom looking bored. PATHETIC customer service. It's a week later now - I have my beautiful brand new Honda from Gwinnett Place Honda - who by the way was MOST courteous and attentive - not a single minute went by while waiting on the salesman/finance guy that someone didn't ask if I was being helped, or if I needed a drink, or anything. Hennesy needs to get their act together, because even at this point - I won't take my car for service there! More

Was to get money back on my deal, but the next day I was told I would have to wait 10 days for my money. I had a copy of their contract that said the money was "due on delivery". I was told by the manager t told I would have to wait 10 days for my money. I had a copy of their contract that said the money was "due on delivery". I was told by the manager thats the way it is. More

Took my 2005 Odyessy with 5000 miles on it there seven times for Steering wheel shaking at hwy speeds. They never fixed it. They kept trying to balance the tires. They were putting stick-on weights on to times for Steering wheel shaking at hwy speeds. They never fixed it. They kept trying to balance the tires. They were putting stick-on weights on to dirty wheels without cleaning them first. When weights fell off they just added more. After the fifth time there were 17 weights on one wheel and some were stuck on over dirty old tape. After the last attempt they abandoned me. I went to Honda Carland and they fixed it in one day. All four tires were out of round. A very, very easy problem to diagnose. Had nothing to do with balancing in the first place. They replaced all four tires. They said they could see the problem as soon as they spun the tires up. More

Took my 2005 Odyessy with 5000 miles on it there seven times for Steering wheel shaking at hwy speeds. They never fixed it. They kept trying to balance the tires. They were putting stick-on weights on to times for Steering wheel shaking at hwy speeds. They never fixed it. They kept trying to balance the tires. They were putting stick-on weights on to dirty wheels without cleaning them first. When weights fell off they just added more. After the fifth time there were 17 weights on one wheel and some were stuck on over dirty old tape. After the last attempt they abandoned me. I went to Honda Carland and they fixed it in one day. All four tires were out of round. A very, very easy problem to diagnose. Had nothing to do with balancing in the first place. They replaced all four tires. They said they could see the problem as soon as they spun the tires up. More

Left a deposit with Kim Guinn, who seemed very uninterested (guess the margin wasn't high enough for her to muster any courtesy). After 2 weeks, she told me my car had "disappeared" in transition uninterested (guess the margin wasn't high enough for her to muster any courtesy). After 2 weeks, she told me my car had "disappeared" in transition from the to-build to the in-transit list. She also told me she "didn't know" when she'd have time to find out what happened. Having wasted 2 weeks waiting and facing total uncertainty, I showed up and demanded my deposit back. She gave it, but no apology or explanation. Fortunately, I found a car at a MUCH more service oriented dealership (Alton Blakely in Somerset, KY--they even drove the car to Gatlinburg so I wouldn't have to drive so far to collect it!), and for $500 less money. AVOID KIM GUINN and HENNESSY HONDA. More

Zero complaints about either the sales or service experience. The sales staff was polite, professional, never pushed anything AND offered the lowest price I could find on two different Hondas that I experience. The sales staff was polite, professional, never pushed anything AND offered the lowest price I could find on two different Hondas that I've bought there. Neighbors with Hondas say good things about this dealer (which is nearby). Interestingly, I work on the other side of town and several people there recommened Hennessy Honda over any other area dealer. I honestly can't imagine how they could be any better. More