Hendrick Subaru Southpoint

The staff is friendly and professional, the location is convenient and the customer waiting area is clean and comfortable. Jean Claude was very helpful throughout the car buying process and never pressure convenient and the customer waiting area is clean and comfortable. Jean Claude was very helpful throughout the car buying process and never pressured or rushed us to make a decision. More

My second time returning with another customer/friend of mine. Excellent service. Great salesman period. mine. Excellent service. Great salesman period. More

If you carefully comb through the reviews of Hendricks, you'll find a common theme that emerges - fraud. Charges for work that has either not been completed, never needed in the first place, or was done in you'll find a common theme that emerges - fraud. Charges for work that has either not been completed, never needed in the first place, or was done incorrectly. If you confront them about it, they try to brush it under the rug no matter how dangerous the consequences of poorly performed work could be for your vehicle or your safety. I went in for a routine oil change. I knew there was a nail in my rear left tire. I was getting new tires in a few days so I wasn't worried about it. Forgetfully, I agreed to the advisor's recommendation to get my tires rotated. When my service was complete, I went out to the bay to get my car. I had remembered while I was paying that I shouldn't have gotten the tire rotation but paid anyway. I looked at the paperwork and was legitimately surprised they didn't say anything about the nail. They are usually very quick to upsell additional service and parts. I thought they would definitely tire to sell me side tires! The paperwork said everything was fine - including my tread which was obviously well worn. In the bay I happened to glance at that rear left tire and saw the nail sticking out right on the place it's always been. I immediately walked back to the service desk and asked again if they rotated my tires. The advisor looked me straight in the eyes and said "Yes, sir." Impossible - the nail was in the same spot. If the tires were rotated they would be in a different position on the car. The tech admitted they didn't and blamed the issue on a tech (seemingly a recurring problem). He didn't even seem surprised. It felt very much like they do this frequently and I just happened to catch them in their own game. Without any additional questions he voided out my whole order and said management would call me the next day. I left feeling that my trust had been completely broken. How do I know that they did any of my services correctly? How do I know they actually used synthetic oil for my oil change? Or changed my filter? Guess I'll have to check for myself. But I have a feeling I already know the answer. Management never called either. Nevertheless, I won't be going back. And I highly recommend if you choose to go here that you take a second look at the work you're being charged for. More

I recently had the pleasure of dealing with Brendan Banville for my car's service needs, and I must say, the experience was exceptional. From the onset, Brendan was incredibly kind and patient, address Banville for my car's service needs, and I must say, the experience was exceptional. From the onset, Brendan was incredibly kind and patient, addressing each of my concerns with a level of professionalism. What stood out most was Brendan's reassuring demeanor. Each time I worried about my car conditions, he greeted it with a smile and a comforting assurance that it wasn't a major issue. This approach significantly alleviated my stress and made the entire process more pleasant. His expertise was evident as he explained every detail of my car problems. It wasn't just about fixing the issue; it was about make me understanding it, which I greatly appreciated. The services provided were not only top-notch but also reasonably priced. All these make make me trust him. Therefore, I can confidently say that Brendan Banville is excellent. His blend of professional expertise, kindness, and reassuring approach makes him my go-to for any future car troubles. Highly recommended! More

Hendrick Subaru is the best dealership that we have ever had the pleasure of using, and Bob Barrett is an exceptional salesperson. In all of our years dealing with car buying experiences, this has been the had the pleasure of using, and Bob Barrett is an exceptional salesperson. In all of our years dealing with car buying experiences, this has been the most pleasant. Joseph even came to our house to explain the inner workings of the electronics. Their customer service is beyond excellent. More

Third car we have bought from Bob Barrett. Bob is excellent, easy to deal with, knows his cars very well, makes the transaction as pleasant as possible, and is always able to get us the exact Bob is excellent, easy to deal with, knows his cars very well, makes the transaction as pleasant as possible, and is always able to get us the exact car we want. And he is always willing and able to help out with any problems we may have later after the purchase, whether it might be 2 or 3 weeks later or 2 or 3 years later. We will always ask for Bob when looking for a new Subaru. And I might add, we had a problem with our previous car and Ralph Higgs in the service department was excellent to deal with, kept us updated on the process of fixing the car, and was very pleasant in all our dealings with him, and definitely got the job done. More

Michael was fantastic—very knowledgeable and flexible with our process. He made everything stress-free! Dealership worked with us to get the best price, for an excellent car that fits all our needs. with our process. He made everything stress-free! Dealership worked with us to get the best price, for an excellent car that fits all our needs. More

Website was easy to use and found the information I wanted and was contacted by salesperson in an expedient manner. Michael Saline was the best at explaining and answering all of my questions, highly wanted and was contacted by salesperson in an expedient manner. Michael Saline was the best at explaining and answering all of my questions, highly recommend. Will definitely work with Michael again! More

Dennis Arias was super helpful, my first visit and so appreciated how informative he was while getting my vehicle serviced! appreciated how informative he was while getting my vehicle serviced! More

I’m the person who appreciates their car so much, they give it a name, but opposite of the person who likes to go car shopping. Hendrick Subaru took incredible care of me. I knew when I met David Freiburg give it a name, but opposite of the person who likes to go car shopping. Hendrick Subaru took incredible care of me. I knew when I met David Freiburghouse these folks were the sort I wanted to work with. David was patient, straightforward, honest, and heard every word I said about what I wanted in my new used car. Now I’m driving around in my Forester, Pearl, feeling grateful for David and Hendrick Subaru. Seriously. Ask for David House. More