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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,978 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,978 Reviews of Hendrick Lexus Northlake

December 28, 2024

Dealt with Eddie Hart and was a great experience, punctual and straightforward! Thanks for the service experience. More

by Gwdamt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Gwdamt, thank you so much for taking the time to share about your recent service visit with Eddie and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback!

December 27, 2024

Professional staff. Good experience and helpful . Eddie Hart is always attentive a pleasure to work with More

by Mrubenstein64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Mr. Ruben, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for your loyalty!

December 27, 2024

I was in for a brief appt, a car inspection. It went smoothly and quickly because of Eddie Hart. So friendly yet very professional. We ask for him every time! More

by Jnixon575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Jan 01, 2025 -

Hendrick Lexus Northlake responded

J. Nixon, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for your loyalty!

December 27, 2024

Service made appointment for the next day, took my car back right after I arrived, and had it ready in the time promised. Eddie also educated me on one of the controls that I did not understand. More

by suen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Suen, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. If you have any further technology questions, our Technology Team is here to assist! Please do not hesitate to call them at (704) 379-4040.

December 23, 2024

Buying a car is no easy process, especially a luxury car. However when you are working with Naphtali Williams the process simply just cannot get any easier. My family and I have purchased 3 vehicles from thi More

by Cameron Hunter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Sal Rizzo
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Cameron! We are thrilled to hear Nap, Sal, and our team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations on your newest vehicle and thank you for being part of our Hendrick Lexus Northlake family! Your loyalty means the world to us!

December 18, 2024

Great experience buying a car. We ordered the car and they kept us informed all the way from Japan to our dealership. The purchase process was very easy, once the car arrived. More

by Racer X
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams, Hussain Amir
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Racer, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Coach and Hussain provided you the 5-Star Lexus experience while assisting you with navigating the car buying experience from Japan to your driveway! Congratulations on your long-awaited new Lexus and welcome to our Hendrick Lexus Northlake family!

December 17, 2024

Dealership has always been responsive and thorough. Mr. Eddie Hart is friendly and knowledgeable and find ways to accommodate me. I appreciate his efforts. More

by bad10027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for your loyalty!

December 16, 2024

Naphtali and Sal were both pleasant to deal with. Both have a thorough knowledge of their product(s), services and areas of expertise. More

by ccanella67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Sal Rizzo
Jan 01, 2025 -

Hendrick Lexus Northlake responded

C. Canella, thank you so much for taking the time to share about your recent experience with Nap, Sal, and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

December 16, 2024

I came in in need of a car ASAP and I know my prior experience that Lexus is the best. Was referred to Mr. Jeremiah Vasquez and he took great care of me. I was stressed and he was very patient the enti More

by Lexie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo, Lorenzo Mendez, Jeremiah Vasquez
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Lexie, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Jeremiah and our team provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome back to the Lexus family!

December 16, 2024

It's been over 10 years since I've bought a car. I remember the process being somewhat cumbersome. My experience at Lexus Northlake was very much the opposite! Naphtali was our sales manager and he More

by kyle.scarola
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Sean Cook, Jose Canas, Chris Herndon, Woody Wooten, Yaf Tsegai
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent sales experience with our team at Hendrick Lexus Northlake, Kyle! We are thrilled to hear Nap provided you the 5-Star Lexus experience while assisting you with finding the perfect new Lexus, followed by Jose in technology, and Chris in finance, and Woody, Sean, and Yaf. Congratulations on your first new vehicle in 10 years and welcome to our Hendrick Lexus Northlake family!

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