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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,876 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,876 Reviews of Hendrick Lexus Northlake

October 08, 2024

I just upgraded to the new GX550 at Lexus Northlake, and as usual Harris Veneris took great care of me. I am a huge Lexus fan and have bought all my cars there. Harris always makes the experience smooth a More

by Leebaird
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harris Veneris
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Lee, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Harris provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new long-awaited Lexus GX550 and thank you for your loyalty!

October 08, 2024

I purchased in 2019 and have had all of my service work performed there. They are very professional, trustworthy, and exacting in their work. They accommodate my work schedule and provide loaner cars, ev More

by Tom Goddard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Tom, thank you so much for taking the time to share about your service visit with Eddie and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you choosing Hendrick Lexus Northlake as your "Lexus home." Thank you for your loyalty!

October 06, 2024

Best customer service. Chase ward is the beat service advisor. I always work with him. More

by ndouglasphd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Oct 17, 2024 -

Hendrick Lexus Northlake responded

Douglas, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

October 06, 2024

Chase is always a pleasure to work with because I feel heard and respected during each service visit. More

by Atreece Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Oct 17, 2024 -

Hendrick Lexus Northlake responded

Atreece, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

October 05, 2024

Superb service. ! Chase Ward excellent service tech. Wouldn’t buy a car anywhere else. Thanks More

by photondad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Photon Dad, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

October 04, 2024

My sales rep was Naphtali Williams and he provided me with a very easy and pleasant buying experience. Hendrick Lexus Northlake is an awesome dealership. I've been doing business with Hendrick for over 5 More

by Karen R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Eric Edwards, Sean Cook, Sal Rizzo
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Karen, thank you so much for taking the time to share about your recent experience with Nap and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words. Congratulations on your new vehicle and thank you for being part of our Hendrick Lexus Northlake family!

October 04, 2024

My husband and I each bought a Lexus in 2013, and I just upgraded to a new one this year. It’s a great car and I’m very pleased with it. More

by eashatley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Eashatley, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear our team provided you the 5-Star Lexus experience while assisting you with upgrading to your new vehicle. Congratulations and thank you for being part of our Hendrick Lexus Northlake family!

October 04, 2024

Hendrick Lexus is a nice dealership for service. Chase Ward takes care of me when I get there and can usually get me out early which is nice since it can take a long time sometimes. I had a rock go More

by djstoy29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Nov 02, 2024 -

Hendrick Lexus Northlake responded

DJ, thank you so much for taking the time to share about your experience with Chase and our team at Hendrick Lexus Northlake. While we are sorry to hear about the purpose of, we truly appreciate your kind words about Chase and look forward to serving you again during your next scheduled maintenance visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 04, 2024

Always a pleasure working with Chase - very personable and professional! Thorough and knowledgeable; I never leave the dealership with questions unanswered! More

by Michael Cain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Oct 17, 2024 -

Hendrick Lexus Northlake responded

Michael, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

October 03, 2024

Chase Ward was such a help getting my car in and out of service as quickly as possible. They found an issue that shouldn't have been going on and let me know it was under warranty and fixed it the same day More

by kellyrlumsden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Oct 17, 2024 -

Hendrick Lexus Northlake responded

Kelly, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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