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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,978 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,978 Reviews of Hendrick Lexus Northlake

December 14, 2024

Brock was a pleasure to work with. He is efficient and professional, making car service a positive experience. My new go-to person for service! More

by mmwhite72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jan 01, 2025 -

Hendrick Lexus Northlake responded

M. White, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

December 13, 2024

I am always pleased with the customer service from the front desk to the service department. Always top notch service. Brock Ward made sure that I was very well taken care of. I would recommend him as you More

by Fhylls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Dec 13, 2024 -

Fhylls responded

Lexus of North Lake always give great customer service from the front to the back. Brock Ward is an excellent sales department representative.

December 12, 2024

Nap was our salesman, he was on top of everything. Great experience!! Hendrick knows what they're doing. More

by April G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Sal Rizzo
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, April! We are thrilled to hear Nap and our team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

December 11, 2024

Jeremiah has excellent service. I was apprehensive at first, but he didn’t force me to look at anything I wasn’t comfortable with. I found my favorite vehicle. More

by sonofaque86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Vasquez
Dec 30, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake! We are thrilled to hear Jeremiah provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

December 10, 2024

Naphtali Williams was such a wonderful help throughout our car buying experience!! He was very patient, very professional, & very pleasant!! My son had the best experience purchasing his first car!! More

by Janay Clerk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Dec 30, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Janay! We are thrilled to hear Nap and our team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

December 10, 2024

Brock Ward was my tech. He was great. Sent videos of everything being done to my Lexus! Thank you very much! More

by Bdecker1845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Brock Ward, Sabin Cotten
Jan 01, 2025 -

Hendrick Lexus Northlake responded

B. Decker, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing your positive feedback regarding our service videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

December 10, 2024

Easy to make an appointment and service is great . Clean waiting are with all the snacks and drinks that’s you want More

by Airbornesgm@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Brock Ward, Becca Bigelow
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eric, Brock, Becca, and our team. We look forward to serving you again during your next visit!

December 10, 2024

Love going to this dealership. Brock always make me feel welcome and I drive all the way there from SC More

by curtismcduffie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Curtis, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for your loyalty all the way from South Carolina!

December 10, 2024

Chase did an awesome job during my recent visit. He communicated extremely well prior to and during my visit for service. Very smooth and timely experience. Thanks. More

by jimmac19726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Jim, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

December 10, 2024

Needed Service on my GX460; Chase Ward and the team at Hendrick Lexus Northlake delivered great customer service. Communication along the journey was clear and delivered on time as promised. More

by wmorr23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Wmorr23, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

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