Hendrick Lexus Northlake
Charlotte, NC
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1,954 Reviews of Hendrick Lexus Northlake
I have used this specific dealership for my last three vehicles, and the experience there has had made me loyal to the brand overall. Brock Ward and the service staff are extraordinary, taking great care vehicles, and the experience there has had made me loyal to the brand overall. Brock Ward and the service staff are extraordinary, taking great care to be kind, knowlegeable and focused on maintaining the highest standards of care. At this point I can't imagine purchasing or servicing any vehicle I own any where else! More
My visit to Northlake Lexus was very pleasant. As usual, Brock Ward my service advisor was very professional and helpful. My only issue was that it took approximately 3 hours for them to replace As usual, Brock Ward my service advisor was very professional and helpful. My only issue was that it took approximately 3 hours for them to replace a tire. Seemed to be a little long for that service. More
Brock was great and they fixed my car efficiently. The car was ready shortly after I left the dealership. I always get great service at Northlake The car was ready shortly after I left the dealership. I always get great service at Northlake More
Never had a bad experience at this dealership. Their service department is top notch. Brock Ward always listens to me and makes sure my concerns are addressed when I bring my car in for service. Their service department is top notch. Brock Ward always listens to me and makes sure my concerns are addressed when I bring my car in for service. He's the best! More
Brock Ward, Hendrick Lexus Service Advisor, was great and took wonderful care of us. We have bought at least 15 vehicles from Hendrick Automotive over the last 28 years. We highly recommend doing business took wonderful care of us. We have bought at least 15 vehicles from Hendrick Automotive over the last 28 years. We highly recommend doing business with them. More
A smooth and efficient transaction--Hussain is amazing to work with and the entire team operates with excellence. This was my second transaction, and I continue to impressed with the service, friendliness, a work with and the entire team operates with excellence. This was my second transaction, and I continue to impressed with the service, friendliness, and helpfulness. More
This is our second Lexus we brought from this dealership. Sabin was really nice and transparent through the process, and he was very patient while we're being indecisive about which vehicle to purchase (RX Sabin was really nice and transparent through the process, and he was very patient while we're being indecisive about which vehicle to purchase (RX or NX). We didn't feel pressure from the finance team when it was time to get down to business - we're very appreciative. Thank you! More