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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,954 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,954 Reviews of Hendrick Lexus Northlake

January 19, 2025

Dealership is very customer oriented and has exceptional service. Very happy with all the friendly and courteous staff. More

by cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
January 18, 2025

I have used this specific dealership for my last three vehicles, and the experience there has had made me loyal to the brand overall. Brock Ward and the service staff are extraordinary, taking great care More

by wdrennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Brock Ward
January 17, 2025

My visit to Northlake Lexus was very pleasant. As usual, Brock Ward my service advisor was very professional and helpful. My only issue was that it took approximately 3 hours for them to replace More

by rlparks0855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
January 17, 2025

Brock was great and they fixed my car efficiently. The car was ready shortly after I left the dealership. I always get great service at Northlake More

by HR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Vincent "Coach" Williams, Eddie Hart, Omar Licout, Brock Ward
January 17, 2025

Excellent fast and courteous service! Always A-1 service from your knowledgeable tech staff with a smile! More

by Avagash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
January 17, 2025

Never had a bad experience at this dealership. Their service department is top notch. Brock Ward always listens to me and makes sure my concerns are addressed when I bring my car in for service. More

by Mbowers78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
January 17, 2025

Brock Ward, Hendrick Lexus Service Advisor, was great and took wonderful care of us. We have bought at least 15 vehicles from Hendrick Automotive over the last 28 years. We highly recommend doing business More

by Jingle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
January 14, 2025

A smooth and efficient transaction--Hussain is amazing to work with and the entire team operates with excellence. This was my second transaction, and I continue to impressed with the service, friendliness, a More

by meredithlynnerichmond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hussain Amir
January 09, 2025

This is our second Lexus we brought from this dealership. Sabin was really nice and transparent through the process, and he was very patient while we're being indecisive about which vehicle to purchase (RX More

by vclinder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo, Sabin Cotten
Jan 11, 2025 -

Hendrick Lexus Northlake responded

V. Clinder, thank you so much for taking the time to share about your recent sales experience with Sabin and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback and loyalty!

January 08, 2025

Eddie in the service department is amazing. He does whatever is necessary to accomplish satisfaction! More

by Shelley peg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart, Sal Rizzo
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