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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,977 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,977 Reviews of Hendrick Lexus Northlake

January 30, 2025

Great service department. Love the video they sent my while waiting to show their initial visual inspection around the car! My Service Advisor Eddie was extremely courteous More

by jlkaiser7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart, Chase Ward
Feb 03, 2025 -

Hendrick Lexus Northlake responded

J. Kaiser, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing your positive feedback regarding our walkaround and service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

January 30, 2025

Eddie did a great job of handling my service request needs today. I always get great service from this dealership. More

by harrys2131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Eddie Hart
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Harry, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for your loyalty!

January 28, 2025

Milton was really great, fast and respectful! Will be recommending to our friends and family. More

by jlincolnusmc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milton Jackson
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, J. Lincoln! We are thrilled to hear Milton and the team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

January 27, 2025

The experience was pretty good. I should up without an appointment around 3pm and they got me into the car I wanted test drive rather quickly. If I would buy another Lexus, I would More

by Matt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo, Vinny Estrada
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to review Hendrick Lexus Northlake, Matt! We are thrilled to hear Vinny and the team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

January 26, 2025

They were efficient with their work and broke down what they will be doing to my vehicle for my better understanding. More

by That3fifty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam (Technician) , Omar Licout
Feb 03, 2025 -

Hendrick Lexus Northlake responded

That3fifty, thank you so much for taking the time to share about your recent service visit with Sam, Omar, and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback!

January 26, 2025

Omar always provides us with excellent advice and service! We bring 2 Lexus vehicles for service at Hendricks-Very Happy More

by CJohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Feb 03, 2025 -

Hendrick Lexus Northlake responded

C. Johnson, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to serving you again during your next visit. Thank you for your loyalty!

January 26, 2025

Hendrick is a great dealership. The Service Desk is exceptional. Omar is wonderful and very knowledgeable. Always greets me with a smile and know my name even if it’s been sev More

by cindyquery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hussain Amir, Omar Licout
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Cindy, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

January 24, 2025

Mr. Harris provided excellent customer service, all with a smile, he is awesome, amazing, and wonderful. More

by Felder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milton Jackson, Harris Veneris
Jan 26, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake, Felder! We are thrilled to hear Harris provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

January 24, 2025

We had a great experience at HLN because of one person, Sabin Cotten. We were immediately met with a welcoming smile and our experience continued to get better. Sabin was very informative and instrumenta More

by janespack
Recommend Dealer
Yes
Employees Worked With
Jack McMackin, Sabin Cotten
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Ms. Jane thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Sabin provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

January 23, 2025

I had a great experience working with Hussain I was hesitant about purchasing a new vehicle but working with Hussain changed my mind. I told him what I wanted and he made it happen. He provided follow More

by jeremyhenderson114
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hussain Amir
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Jeremy, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Hussain provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!