Hendrick Lexus Northlake

From the minute we arrived at Lexus Northlake we felt very welcome! The staff was very courteous and professional - from check in, to tech specialist to finance. Kelley Crytzer, our sales consultant very welcome! The staff was very courteous and professional - from check in, to tech specialist to finance. Kelley Crytzer, our sales consultant was super friendly, was able to answer all our questions, and helped us narrow down which model suited me the best. I was so impressed with the Lexus RX 350 - super comfortable, quiet ride, luxurious and spacious. I am so happy with my new Lexus. I highly recommend Hendrick Lexus Northlake! More

I owned 3 Lexus vehicles purchased from this dealership. I've never had a Service issue not addressed. Very pleased with Garrett Crossman today and his service staff I've never had a Service issue not addressed. Very pleased with Garrett Crossman today and his service staff More

I had a seamless experience purchasing my truck. Nap was very responsive and up front throughout. Nap was very responsive and up front throughout. More

The service rep was very professional and immediately assured me they will provide the service I need assured me they will provide the service I need More

I always receive excellent service when working with Eddie and the other service staff at Hendrick Lexus Northlake! Eddie and the other service staff at Hendrick Lexus Northlake! More

Recently had my RX350 serviced at North Lake Lexus. It was my first experience at this location. My advisor, Eddie Hart was fantastic to work with. Polite, accommodating and very thorough from start to It was my first experience at this location. My advisor, Eddie Hart was fantastic to work with. Polite, accommodating and very thorough from start to finish. Highly recommend this dealership and definitely recommend Eddie; You will not be disappointed. More

5-Star Service Experience with Charles Hart at Lexus I want to give a huge thank you to Charles Hart, my service advisor at Lexus, for completely turning my experience around. I was honestly on the verge want to give a huge thank you to Charles Hart, my service advisor at Lexus, for completely turning my experience around. I was honestly on the verge of no longer bringing my vehicle here due to previous experiences, but Charles truly made all the difference. From the moment I arrived, Charles was professional, attentive, and genuinely helpful. He made sure my car was serviced thoroughly and took the time to walk me through a future service package that no other advisor had ever mentioned before. It was not only a great value but gave me peace of mind about maintaining my vehicle long-term. His honesty, knowledge, and exceptional customer service reminded me why I chose Lexus in the first place. I can confidently say I was in the right hands with Charles. Because of him, I’ll continue servicing my car here and I highly recommend asking for him if you want someone who truly looks out for their customers. Thank you again, Charles! More

Hendrick Lexus Northlake is a great dealer. Their service department is so accommodating and professional. Eddie Hart has been my go-to service agent for nearly seven years. He is great to w Their service department is so accommodating and professional. Eddie Hart has been my go-to service agent for nearly seven years. He is great to work with and really cares about his customers. Nothing but good to say! More

Always great service. Eddie Hart is always thorough in explaining suggested services and costs. He is professional service advisor and easy to work with. Eddie Hart is always thorough in explaining suggested services and costs. He is professional service advisor and easy to work with. More

I’ve consistently had a positive experience at the Hendrick Lexus dealership, thanks in large part to Eddie, my regular service advisor. He’s personable, friendly, and communicates clearly and concise Hendrick Lexus dealership, thanks in large part to Eddie, my regular service advisor. He’s personable, friendly, and communicates clearly and concisely, always making sure I understand what’s going on with my car. He helps take the edge off an experience that most people don’t really look forward to. I genuinely appreciate having that continuity, knowing I’ll be working with someone who’s familiar, professional, and straightforward. Eddie keeps things moving smoothly from check-in to pickup, and overall, it makes the process feel a lot more manageable. It really makes a difference to have someone who treats you with respect and care every time you walk through the door. More