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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,681 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,681 Reviews of Hendrick Lexus Northlake

June 07, 2024

Brock was very helpful and courteous. The service was accomplished in a very timely manner & perfect. More

by Raymond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Jun 12, 2024 -

Hendrick Lexus Northlake responded

Raymond, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
June 07, 2024

Brock Ward did a great job of explaining the features on my new Lexus. He spent time making sure that items such as my cell phone were connected. More

by rpocek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harris Veneris
Report | Print
Jun 12, 2024 -

Hendrick Lexus Northlake responded

Mr. Pocek, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Congratulations on your new Lexus and thank you for being part of our Hendrick Lexus Northlake family!

Helpful
June 04, 2024

Chase Ward was great! He handled all of my needs and he sent me a video of the work performed on my vechicle!!! A definite plus!!! More

by xonjordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Jun 07, 2024 -

Hendrick Lexus Northlake responded

Jordan, thank you for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing your positive feedback regarding our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Helpful
June 04, 2024

I was very pleased with the service I received from this dealership. Was Very professional More

by Bigmac47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Jun 07, 2024 -

Hendrick Lexus Northlake responded

Mac, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and our service department and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Helpful
June 03, 2024

Chase Ward does a great job. I feel he takes care to keep me informed and very pleasant to work with. More

by Iris ham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Jun 07, 2024 -

Hendrick Lexus Northlake responded

Iris, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Helpful
June 03, 2024

Mark Dockx was a delight to work with. He was instrumental in me choosing to purchase from the Lexus Northlake dealership. More

by Denand
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Dockx
Report | Print
Jun 07, 2024 -

Hendrick Lexus Northlake responded

Denand, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Mark. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

Helpful
June 03, 2024

Service was amazing. Chase was great at communicating everything. Very reliable and dependable. The video link from real time service was reassuring and their full sta More

by Wmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Jun 07, 2024 -

Hendrick Lexus Northlake responded

W. Mitchell, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing your positive feedback regarding our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Helpful
June 03, 2024

Chase Ward at Hendrick Lexus Northlake took excellent care of me during my visit a couple of weeks. More

by calvinward004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Jun 07, 2024 -

Hendrick Lexus Northlake responded

Calvin, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Helpful
June 03, 2024

pleasant customer service with chase ward , and knowledgeable service dept, dept professional and friendly staff More

by gjeffcoat72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Jun 07, 2024 -

Hendrick Lexus Northlake responded

Jeff, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

Helpful
June 03, 2024

Chase Ward does an amazing job from arrival to picking up. He kept me informed on all aspects of my service appointment. Hendrick Northlake Lexus is a great dealership, and I will continue to use them fo More

by kellie.gastley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, John Sanacore, Chase Ward
Report | Print
Jun 07, 2024 -

Hendrick Lexus Northlake responded

Kellie, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Helpful
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