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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,977 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,977 Reviews of Hendrick Lexus Northlake

January 23, 2025

Top notch dealership. The general manager Todd Nolan was top notch and my sales rep Hussain provided excellent service. I would highly recommend this dealership. More

by bryan.bazemore
Recommend Dealer
Yes
Employees Worked With
Todd Nolan, Hussain Amir
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Bryan, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Hussain and Todd provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

January 23, 2025

Woody is very personable and honest. I always go to him when looking to buy a car. He goes above and beyond to make sure I am satisfied. More

by Lauren
Recommend Dealer
Yes
Employees Worked With
Woody Wooten
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Lauren! We are thrilled to hear Woody provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

January 23, 2025

From all levels starting at the top to working with your assigned Customer Service Rep, the consumer experience is exceptional. You are working with staff that cares and appreciates your business. Be sure More

by jmburkey2
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, Deana Reel, Matt Dubin, John Sanacore, Lucian Dobre, Chase Ward, Woody Wooten
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Mr. Burkey! We are thrilled to hear Woody once again provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and thank you for being part of our Hendrick Lexus Northlake family!

January 19, 2025

Dealership is very customer oriented and has exceptional service. Very happy with all the friendly and courteous staff. More

by cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
January 18, 2025

I have used this specific dealership for my last three vehicles, and the experience there has had made me loyal to the brand overall. Brock Ward and the service staff are extraordinary, taking great care More

by wdrennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Brock Ward
Jan 23, 2025 -

Hendrick Lexus Northlake responded

W. Drennan, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your loyalty. We look forward to sharing your positive feedback with Brock and our team. Thank you for being part of our Hendrick Lexus Northlake family!

January 17, 2025

Brock Ward, Hendrick Lexus Service Advisor, was great and took wonderful care of us. We have bought at least 15 vehicles from Hendrick Automotive over the last 28 years. We highly recommend doing business More

by Jingle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Jingle, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and are blown away by your Hendrick loyalty. Thank you for being part of our Hendrick Lexus Northlake family!

January 17, 2025

Never had a bad experience at this dealership. Their service department is top notch. Brock Ward always listens to me and makes sure my concerns are addressed when I bring my car in for service. More

by Mbowers78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Feb 03, 2025 -

Hendrick Lexus Northlake responded

M. Bowers, thank you so much for taking the time to share about your service visit with Brock and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you choosing Hendrick Lexus Northlake as your "Lexus home." Thank you for your loyalty!

January 17, 2025

My visit to Northlake Lexus was very pleasant. As usual, Brock Ward my service advisor was very professional and helpful. My only issue was that it took approximately 3 hours for them to replace More

by rlparks0855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Feb 03, 2025 -

Hendrick Lexus Northlake responded

R. Parks, thank you so much for taking the time to share about your recent experience with Brock and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words about Brock. At Lexus, we are always looking for ways to improve our guest's experience and will certainly pass along your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

January 17, 2025

Excellent fast and courteous service! Always A-1 service from your knowledgeable tech staff with a smile! More

by Avagash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jan 23, 2025 -

Hendrick Lexus Northlake responded

Ava, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words and look forward to sharing them with Brock our team. Thank you for being part of our Hendrick Lexus Northlake family!

January 17, 2025

Brock was great and they fixed my car efficiently. The car was ready shortly after I left the dealership. I always get great service at Northlake More

by HR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Vincent "Coach" Williams, Eddie Hart, Omar Licout, Brock Ward
Feb 03, 2025 -

Hendrick Lexus Northlake responded

HR, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!