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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,186 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,186 Reviews of Hendrick Lexus Northlake

June 17, 2025

Northlake Lexus made the service process easy every step of the way. My service tech Brock Ward was on his game and made sure all activities followed the scheduled and communicated at a high level. Top serv More

by Chlt49er
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jun 18, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, Charlotte 49er! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for being part of our Hendrick Lexus Northlake family!

June 16, 2025

Excellent service, Ward Brock is exceptional, arranged for p/up and delivery at my convenience. Everything on time as promised More

by herandpeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlene Seibles, Brock Ward
Jun 17, 2025 -

Hendrick Lexus Northlake responded

Her and Peg, thank you so much for taking the time to share about your recent service pickup and delivery to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock, Marlene, and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

June 16, 2025

Brock Ward was very professional with the service of my RX. I highly recommend the team at Hendrick Lexus Northlake. More

by bstout8504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jun 17, 2025 -

Hendrick Lexus Northlake responded

B. Stout, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

June 16, 2025

Everything went well well and the team was professional. Brock Ward did a great job! More

by taherndon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jun 17, 2025 -

Hendrick Lexus Northlake responded

T. Herndon, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

June 13, 2025

Omar is wonderful. We love working with him. His service and commitment to customers is outstanding. I consider him a trusted friend. More

by Blessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Jun 17, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to sharing your positive feedback with our service team. Thank you for being part of our Hendrick Lexus Northlake family!

June 13, 2025

Naphtali Williams did a great job in assisting me with the purchase of my new Lexus. He was very professional and knowledgeable. He made sure all of my concerns and questions were answered. He followed u More

by djholland87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Jun 17, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent sales experience with our team at Hendrick Lexus Northlake, DJ! We are thrilled to hear Nap provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle! Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

June 12, 2025

Nap was incredibly nice and knowledgeable! Not pushy at all and provided great help to me as it was my first time buying a car without having a family member present! The guy in finance was al More

by lbmccoy96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Jun 13, 2025 -

Hendrick Lexus Northlake responded

Miss McCoy, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Nap provided you the 5-Star Lexus experience while assisting you with finding your new Lexus. Congratulations on officially buying your first solo vehicle and welcome to our Hendrick Lexus Northlake family!

June 12, 2025

Robert Marock did a great job providing me with pictures and information about the car I purchased. He has also followed up with me and made himself available to answer all my questions. I would buy from th More

by brandonandkim1990
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock, Becca Bigelow
Jun 13, 2025 -

Hendrick Lexus Northlake responded

Brandon and Kim, thank you so much for taking the time to share about your recent experience with Robert and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

June 12, 2025

Mark Dockx at Lexus Northlake is the GOAT. He sold my sister a car as well as a few of my friends. Sal in finance made sure her payments and service contracts were easy to understand and acc More

by Notabot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo, Mark Dockx, Becca Bigelow
Jun 14, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Mark (the G.O.A.T.) and Sal provided your sister the 5-Star Lexus experience while assisting her with finding a new vehicle and making the process smooth. Thank you for your loyalty!

June 10, 2025

Rebecca Bigelow is top notch. She always provides top of the line service. She’s helped me several times during my maintenance check ups. Always more than willing to help. A true More

by CatD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Chase Ward, Lorenzo Mendez, Becca Bigelow
Jun 13, 2025 -

Hendrick Lexus Northlake responded

Cat, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Becca and our team. Thank you for being part of our Hendrick Lexus Northlake family!

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