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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,875 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,875 Reviews of Hendrick Lexus Northlake

November 02, 2024

Service is great. Chase treated me with respect and professionalism. Timely repairs and convenient amenities. More

by Sharene Pierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Nov 06, 2024 -

Hendrick Lexus Northlake responded

Sharene, thank you so much for taking the time to share about your recent service visit with Chase and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback!

November 01, 2024

This place is the best. The managers are helpful, the sales/service associates are A1. Any time I get a service done, Brock Ward is my go to. He is always kind and unders More

by Bryan.meyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris Veneris, Brooke Brown, Robert Marock, Jack McMackin, Matt Monczynski, Mark Dockx, Jasmine Scott, Andrew Duncan, Omar Licout, Brock Ward
Report | Print
Nov 05, 2024 -

Hendrick Lexus Northlake responded

Bryan, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

November 01, 2024

Eddie Hart makes servicing our new Lexus a pleasure. He is a knowledgeable and caring professional. More

by DebbieLittle121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Herrera, Sean Cook, Eddie Hart, Marlene Seibles
Report | Print
Nov 05, 2024 -

Hendrick Lexus Northlake responded

Debbie, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

November 01, 2024

The automobiles are great, and the service is spectacular. Chase in the service area has been incredibly helpful and efficient in dealing with my service concerns. More

by james.n.thompson44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
October 31, 2024

Best dealership for service that I have ever experienced. Omar Licout and his service techs are the best. Keep it up. More

by bruce.klein.rtut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Bruce, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

October 31, 2024

Eddie Hart is very easy to work with, professional/attentive. Always up front about our service and repairs needed if any. More

by bosox3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Bo, thank you so much for taking the time to share about your recent service visit with Eddie and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback!

October 31, 2024

I am very happy with the service I receive from Hendrick Lexus Northlake. My service advisor is Eddie Hart and he has been excellent. More

by lecaest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Lecaest, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

October 31, 2024

I’ve been using NorthLake Lexus for years and always try to schedule my visits with Eddie Hart Great customer Service! More

by charlestrice51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Charles, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

October 31, 2024

My entire experience was wonderful, I had some hiccups with the vehicle I purchased but when I brought it in, Eddie Hart took EXCELLENT care of me and my vehicle! I felt right at home there always felt co More

by rg423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
Nov 02, 2024 -

Hendrick Lexus Northlake responded

RG, thank you so much for taking the time to share about your service visit with Eddie and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you choosing Hendrick Lexus Northlake as your "Lexus home." Thank you for your loyalty!

October 31, 2024

I was there to service my new TX and Eddie was very professional and very helpful!! I had a hard time taking out a car sear out of my car and he went above and beyond. Thank you so much!! More

by Sugey.mccroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Eddie Hart
Report | Print
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Sugey, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Congratulations on your new Lexus TX!

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