Hendrick Lexus Northlake

Another great visit for service to Hendrick Northlake. Garrett did a super job having all things in order for a pretty big and important maintenance task, All completed successfully and on time. Garrett Garrett did a super job having all things in order for a pretty big and important maintenance task, All completed successfully and on time. Garrett makes it easy, friendly, helpful, and excellent technical knowledge. Well done!! More

I had inadvertently scratched the leather interior my new Lexus and felt sick about it. I contacted Northlake Lexus and explained the damage that I had done. They instructed me to bring the car in, though I Lexus and felt sick about it. I contacted Northlake Lexus and explained the damage that I had done. They instructed me to bring the car in, though I had little hope that they could fix the problem I had created. I was greeted by Garrett Crossman, who was friendly and understanding, and told me that rather than having me come back he would do all he could to locate the person who was off-site but did their vinyl/leather repair work, because this guy could "work magic." Ten minutes later, Garrett had tracked the fellow down (he was at a doctor's appointment) and explained the problem and implored him to come over to the dealership to do that work while I waited. Talk about going above and beyond! An hour and a half later, the guy had come to the dealership, done the repair, and, just as Garrett had promised, magic was worked and you couldn't even see where the damage had been. I have never received that kind of service in my life and it was entirely due to Garrett Crossman and his exceptional efforts! This is my first Lexus, but it will certainly not be my last, because the positive attitude and extraordinary efforts of service assistants like Garrett have made me a lifetime Northlake Lexus owner. More

Garrett helped me with my scheduled service to get it done in a timely manner along with some of his suggestions to help me keep my car running smoothly for a long time. done in a timely manner along with some of his suggestions to help me keep my car running smoothly for a long time. More

Eddie Hart provided excellent service for maintenance on my car. He guidance was knowledgeable and clear! my car. He guidance was knowledgeable and clear! More

Great customer service . Eddie Hart is one of the best service advisors. He always puts the customer first. Eddie Hart is one of the best service advisors. He always puts the customer first. More

I always wait and it’s always a good experience! !! Ambiance, snacks and personnel all professional and friendly-even when they have to deliver “expensive” news!!!! !! Ambiance, snacks and personnel all professional and friendly-even when they have to deliver “expensive” news!!!! More

Eddie Hart provided excellent customer service as usual. He is an experienced service advisor who provides honest guidance toward your vehicles service needs. You are in good hands if you schedule vehicle s He is an experienced service advisor who provides honest guidance toward your vehicles service needs. You are in good hands if you schedule vehicle service with him as your service advisor. More

Garrett was very helpful, courteous, and thorough. I was in and out in less than an hour. I was in and out in less than an hour. More

Garrett Crossman was very friendly and helpful. He keep us updated with our services. Kudos to him!! He keep us updated with our services. Kudos to him!! More

Thank you Rebecca BIGELOW for taking care of vehicle in a timely fashion. Appreciate it timely fashion. Appreciate it More